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Hmm, Let me look into it , I had a similar question in the regular forum.
My versions of the Plugin and add-ons are current (4.9 and higher) so Im not sure how to go about testing with your versions.
Are you using the categories functionality at all? Or just countries?
We are aware that people were hesitant about updating WP and plugins,wp changed the way data queries were handled. Also if you update WP you will probably need to update Woocommerce etc.
I did see some errors on your site page when viewing with the developer tool in Chrome
Is the site url you provided a dev site?
Awesome Ben, Keep us posted if you need additional help or support. The Premier features and all the functionality with the add-ons can become pretty complex so we offer our Premier customers support here and via email. If you need a special CSS SLP gallery style, we would be pleased to assist you.
If you have a chance and wish to leave a positive review : i.e
the support you have received. And could leave a ★★★★★ rating on WordPress.org , it improves our site presence and ability to continue adding functionality.If you do not feel the plug-in warrants 4 or 5 stars please reach out to us via the form in the Contact Us, link and let us know how we can improve.
https://wordpress.org/support/plugin/store-locator-le/reviews/
Hi Terry,
I revisited your site and noticed you had updated the add-ons but not SLP. You might want to update SLP to work with current versions.You still have mixed content messages. This often happens when a site is served over https but the images are being uploaded from the older site http.
I had same situation.
The fix is fairly easy. Just look at your markers on SLP and either re-select or if you have custom icons select from the media library and paste in the icon file location.
The correct format in the marker field (or icon field) string should end in/wp-content/uploads/slp/saved-icons/arrow.png
the old string would end in
/wp-content/plugins/store-locator-le/images/icons/arrow.pngthe problem with adding them to the SLP directory was that every time WordPress would update they would overwrite the directory. Thus your images would be deleted.
If you do not want a “home marker to appear, just select the blank under Settings/ map hide home marker.
You can also change the home map marker same way as eplained above, by selecting an image you wish to display as home marker.
Thanks, I will close this forum post. If you have any questions please post a new topic.
John,
If you haven’t had a chance and would like to help boost our presence and positive feedback on WP, WordPress Store Locator Plus based on the plug-in and/or the support you have received. A ★★★★★ rating on WordPress.org improves our site presence . If you do not feel the plug-in warrants 4 or 5 stars please reach out to us via the form in the Contact Us, link and let us know how we can improve.I would really appreciate it. As a Premier customer, you may join our Slack channel where the developer can answer questions when he is available. You can request an invite also through same support email.
https://wordpress.org/support/plugin/store-locator-le/reviews/
No problem. as for the plugin environment, that question for our purposes is for the Store locator Plus plugin environment.
To see the info, click on Store Locator Plus in your WP admin panel on your site. Under Info tab you will see :plugin environment”
The screen looks like attached.
Reference under documentation.
https://docs.storelocatorplus.com/blog/info-tab-plugin-environment/
A little more information, suggestions (much of it is also in documentation site) ,
If you are getting a partial export, then your server is stopping before it can finish. You need to increase the PHP execution time. SLP tries to do that at runtime set to 600 seconds , which is enough time to export 250,000 locations on a typical server. However most hosting companies DO NOT allow it to be set by a program so if that is the situation in your case you may need to ask your hosting company to change it for youEither that or select which records to export with the checkboxes and do it in smaller increments. It is very much related to your site configuration.
I do not know how you have selected your markers. You need to click on the string where the markers are located. Every time Wp was updated it writes over directory, the developer now has included the marker Uploads and the ability to add from your media library so your makers are not overwritten. Make sure your custom marker is in the media library and select that file string (not permalink) Under markers and icons you will see the media upload button. Properly saved icons if selected from the pre-loaded SLP icons should look like this, (note uploads and saved icons in the string)
https://cici.storelocatorplus.com/wp-content/uploads/slp/saved-icons/arrow.png
not this (note the old legacy without the word uploads and the word images in the string) This cannot be found.
https://cici.storelocatorplus.com/wp-content/plugins/store-locator-le/images/icons/arrow.png
Bottom line re-select your map marker or if you are using customized markers add to your media library.
Yes I can imagine it is frustrating. What versions are you using of SLP and add-ons? There were patches especially for people running lower versions of PHP and also the way WP changed data queries.
Could you provide your plugin environment. This will show versions of not only SLP and add-ons but also WP and PHP.
Some of the issues with large lists were addressed with latest releases of Power. See under News
https://www.storelocatorplus.com/news/
If your server is under powered and you are exporting a large list, be sure you have updated to current versions. Troubleshooting Exports docs.
https://docs.storelocatorplus.com/blog/troubleshooting-large-scale-exports/
Review the Export documentation especially if you are exporting a large list.
https://docs.storelocatorplus.com/blog/how-to-export-locations-to-csv-file/
In the future could you post separate topics with your Plugin information? The topic here was showing two countries but now has changed to map markers etc. Doing multiple splits of a topic is difficult.
Could you please start a new topic about your markers.
i am going to guess you have Mixed content now on your page if your markers are in a http file and you are now using https…that is the most common issue.
So, I visited your site and using the console browser developer tools (you can also do this, just click on tools and inspect)
sure enough the whole page is throwing this tidbit
Mixed Content: The page at ‘https://zoggs.com.au/stockists/’ was loaded over HTTPS, but requested an insecure image ‘http://zoggs.com.au/wp-content/plugins/store-locator-le/images/icons/bulb_blue-dot.png’. This content should also be served over HTTPS.
(index):1 Mixed Content: The page at ‘https://zoggs.com.au/stockists/’ was loaded over HTTPS, but requested an insecure image ‘http://zoggs.com.au/wp-content/plugins/store-locator-le/images/icons/bulb_red-dot.png’. This content should also be served over HTTPS.
9(index):1 Mixed Content: The page at ‘https://zoggs.com.au/stockists/’ was loaded over HTTPS, but requested an insecure image ‘http://zoggs.com.au/wp-content/plugins/store-locator-le/images/icons/bulb_blue-dot.png’. This content should also be served over HTTPS.Not sure I undersatnd, is Dc a default you want to show, that can be obtained with a shortcode on your page only_with_category =
See https://docs.storelocatorplus.com/blog/slplus-shortcode-options/
Also check under the Settings/Results and make sure you have Show locations checked and disable initial directory until after search
https://docs.storelocatorplus.com/blog/results-panel-settings/Or did you would want to use the Single drop down settings if you have the Main parent category as Zoggs stocklist and designate others as child category.
If you want to define and have the choices be self aware, you may want to opt for checkbox button bar that is a new feature in Premier
https://docs.storelocatorplus.com/blog/category-button-bar/many other setting specific for categorization selections when using multi levels is part of the premier add-on. https://wp.storelocatorplus.com/product/premier-subscription/
I am not sure exactly how your set up is on your page or what you are looking for, hope these suggestions help
You have two separateissues here so I will need to split this thread and address each separately.
Received your file and it imported in our test site using SLP 4.9.2 and Power 4.9.2 without issue.
Info about your file, you had the sl_id column which we deleted since we do not have those locations in our database and it does not apply.
if you are importing a column with header sl_id,it is assumed you are using the csv duplicates handling and are just adding to or changing those specific locations. The sl_id MUST match what is already in the location for that field.
this is not the same as an “identifier” which can be manually assigned by the user to match to an outside source. . when importing a fresh csv file you should remove the sl_id column completely. The sl_id is assigned by the SLP system and is not the same as an identifier. To add a unique identifier you must enable contact under general/data. Additional fields will then be available when you ahve the Power add-on activated.Further explanations for others not privvy to the email can be found in our documentation site.
https://docs.storelocatorplus.com/blog/csv-import-duplicates-handling/
I have revisited your icons issue, you need to re-select and have the markers point to a correct link.
It is pointing to
http://www.macduggal.com/wp-content/plugins/store-locator-le/images/icons/PREMIER.pngAt the time your subscription may have expired but you also have moved your site to https. when you use your browser developer tools look under console and you will see the mixed content errors. https://developers.google.com/web/fundamentals/security/prevent-mixed-content/what-is-mixed-content
Once you have reloaded the icons, markers to the correct destination you should see them again as long as you have the settings in the category manager to load those markers instead of the map markers.
https://docs.storelocatorplus.com/blog/category-manager/P.S. If you have anymore issues, please post in Premier forum and we can take a look. Premier customers are answered first.
Hi Amanda, Power 4.9.2 has been released. See post
it should fix remote file retrieval,https://www.storelocatorplus.com/improved-import-power-4-9-2/
Hello John,
The way I find the files are by searching under my downloads folder and then I search by date. Where your downloads go are entirely dependent on how you have set up your own directory on your computer. There is usually a “Downloads” file in your folders. You can then open (upload) the downloaded file in Google sheets and make any changes necessary.
I do not know what type of computer or version, if it is Microsoft based or a MAC, on my computer it is always on the side menu. Sometimes you can see it appear briefly on the bottom of your screen.
Lance instructed me to have you send the CSV file, without we can not assist you. We are on versions 4.9.2 of Power and SLP.
Not sure which version you tried to update to when you experienced issues, was it 4.9/
, There were some patches and now published for production sites on version 4.9.2. Suggest you go ahead and use the versions currently working for your site configuration, after you have launched that, if you want to test the newest versions on your staging or dev site and still have issues , you can contact support with the csv file.Sorry for your inconvenience and using the wrong name
Hi Patrick,
You said old tests blocking,,,have you deleted the old files from media library to make sure the files uploaded are only the current ones? The issue we had seen had to do with PHP and that was why we asked if you could look at the export files. Since you are using PHP 5.6.32 that shouldnt be an issue, but WP did change the way some tables were handled with their WP 4.9 update so that is why we are doing extensive testing.When you are uploading, did you check to make sure , if you have sl_id column and are importing, checked off duplicate csv handling that the sl_ids are the same. Not trying to be difficult but we have tested Power on multiple client sites and in our own testing environment and cannot recreate your issue. Can you send your import file that you are trying to import to the contact us support so we can take a look and test?
P.S. as far as forums, yes bb press has had a ton of issues with the WP 4.9 , 4.9.1 etc updates. We also weren’t able to post in forums intermittently.I have asked Lance to take a look at your site, but you have blocked the site url so we cannot see what may be different on your site. If you can send that information in private email to us that would help.
We will not share any sensitive informationI set up my country drop down and my category drop down here are some screenshots and a video. I selected a larger mile radius when searching because I have location sensor on and am in US and that particular map has center map at Charleston SC. Various settings shown, you can have any fir category, cascading or single, or you can leave first entry blank to have first category appear in drop down.
you can see video at “https://youtu.be/JW9UKGcYdJI”
Paul, we really need to see your SLP Plugin environment, it will show us versions, including which version of WP you are using, PHP, SQL…cannot troubleshoot properly without that information. WP version changed so lance had to write two separate codes , one to work with pre WP 4.8.3 and one to work with WP 4.9 and higher
We are also doing more testing on large lists and the files becoming corrupted on some sites, I just discovered one corrupt line on a file I exported and then re-imported, where one line came in skewed could you tell us how many locations you are importing.
Lance is checking the WP records and how they are handling files in media data library
1) The initial search radius is whatever you are using whether it be km or mi as your default but under the Settings Search
2) Category and selector attributes:
Selector Behavior
Should the address input be disabled when city, state, or country selectors are used? Allow means address and city/state/zip selectors are both left active at all times. disable means users can interact with either the city/state/zip OR the address but not both at the same time.—I disable on my site so they have to choose
3) Country selector, discrete filter
You can hide city or state drop down and only have Country dropdownEven just as an interim step… upload your Open office file to Google Sheets
Open it and look at the data.Is it clean? No special characters in the fields? No quotes or rogue commas that shouldn’t be there?
Good… export it… upload THAT exported file to SLP.
Power did not handle the import files any differently other then now it is in your media libray.
Export to UTF-8 and NOT in mac forma
And do NOT manually add commas and quotes to fields. I do not know where in documentation you see add quotes and commas.
We always suggest using Google sheets and download as csv file format, it will put the commas etc in for you. Do not try to create your own csv file.
https://docs.storelocatorplus.com/blog/location-imports-with-power-add-on/
Please activate Power or provide s with a login, you can send the login info to Contact us. Please note we will not change anything on your site but we require you to have a back up of your site and a staging site is preferred. check with your hosting company.
Turn off Cluster markers. Do you have Settings/Results as show locations and disable immediately show locations? We cannot troubleshoot your issue. Can you set up a staging site so we can see your settings? Power does not have any settings in it that would disable your locations being shown.
