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Viewing 25 posts - 1,301 through 1,325 (of 2,679 total)
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  • in reply to: Country selector for 2 use countries #55573
    Cici
    Keymaster

    1) The initial search radius is whatever you are using whether it be km or mi as your default but under the Settings Search

    2) Category and selector attributes:
    Selector Behavior
    Should the address input be disabled when city, state, or country selectors are used? Allow means address and city/state/zip selectors are both left active at all times. disable means users can interact with either the city/state/zip OR the address but not both at the same time.

    —I disable on my site so they have to choose

    3) Country selector, discrete filter
    You can hide city or state drop down and only have Country dropdown

    in reply to: Import does not work #55571
    Cici
    Keymaster

    Even just as an interim step… upload your Open office file to Google Sheets
    Open it and look at the data.

    Is it clean? No special characters in the fields? No quotes or rogue commas that shouldn’t be there?

    Good… export it… upload THAT exported file to SLP.

    in reply to: Import does not work #55570
    Cici
    Keymaster

    Power did not handle the import files any differently other then now it is in your media libray.

    Export to UTF-8 and NOT in mac forma

    And do NOT manually add commas and quotes to fields. I do not know where in documentation you see add quotes and commas.

    We always suggest using Google sheets and download as csv file format, it will put the commas etc in for you. Do not try to create your own csv file.

    https://docs.storelocatorplus.com/blog/location-imports-with-power-add-on/

    in reply to: Locator Not showing ANY locations #55568
    Cici
    Keymaster

    Please activate Power or provide s with a login, you can send the login info to Contact us. Please note we will not change anything on your site but we require you to have a back up of your site and a staging site is preferred. check with your hosting company.

    in reply to: Locator Not showing ANY locations #55567
    Cici
    Keymaster

    Turn off Cluster markers. Do you have Settings/Results as show locations and disable immediately show locations? We cannot troubleshoot your issue. Can you set up a staging site so we can see your settings? Power does not have any settings in it that would disable your locations being shown.

    in reply to: Drop down for country via Legacy add-on #55556
    Cici
    Keymaster

    We sent the coupons via Mail chimp. there is no way to send it through the plugin admin box. The Info news was visble at the time and announcements were shown under the SLP News field. It is not shown in the admin box any longer as people were not reading the News logs and it was taking up too much “real estate”
    Sorry your email box was bogged down. that happens sometimes, we do not continue to send multiple emails as people do not like being hounded. If plugins are not maintained or checked by the administrators of the WordPress site, updates can be missed.

    in reply to: Export list as CSV file? #55554
    Cici
    Keymaster

    Yes, It is under the Locations/Bulk filter. Its been there for quite a while.. since 2016
    https://docs.storelocatorplus.com/blog/how-to-export-locations-to-csv-file/

    in reply to: Locator Not showing ANY locations #55552
    Cici
    Keymaster

    Do you have a back up of your site and somewhere someone can log in? Are you using a staging site or do you have a virtual site that the developer can look at? Please send the info to contact us with login credentials , make sure you have backed up your site.

    Unless you are referring to a staging site, I cannot define your issues, nor recreate them on my test site

    in reply to: Locator Not showing ANY locations #55551
    Cici
    Keymaster

    The site url I saw had Power in the Sources , so it apparently is installed on that page. ….I am totally confused.

    in reply to: Locator Not showing ANY locations #55548
    Cici
    Keymaster

    WHEN I LOOK AT YOUR SITE AND WHERE TO BUY IN THE CONSOLE USING BROWSER TOOLS I SEE:
    1.css Failed to load resource: net::ERR_CONTENT_DECODING_FAILED

    Is the site url that actually has SLP installed on this page?

    http://www.rhpeterson.com/find-a-dealer/

    When I search by zip code it shows the location within the radius I selected, assume you have
    disable initial directory under your results settings. Assume you want them to search first?

    in reply to: Cannot delete 500 locations at once using Bulk Delete #55547
    Cici
    Keymaster

    Hello Patricia,

    Delete | Apply To All will delete all. If you are only getting 400-something deleted yout server is underpowered and gives up at that point. That is a server resources issue.

    in reply to: Country selector for 2 use countries #55543
    Cici
    Keymaster

    It should work with the right settings, limiting radius in results in the back end .

    which search isnt working? when I search by Product, or by country or by city I see correct results… you cannot have the widgets and drop downs for all the variables. Having the drop downs is there to replace the zip code search. You can use the dropdown for City, country etc and product. Force the customer to search by one of those instead of only by post code . You are not forcing your customer to search by Country so Google will continue to return results with ANY post code in the world that shares your Australian post codes. Perhaps less drop downs instead of all drop downs would be better so you are not creating too many variables to be returned.

    If your customers are mostly based In Australia and New Zealand, be aware that since you do not have HTTPS, location sensor will not work. Additionally Google is now throwing warnings* to all sites warning them about their Symantec SSL certs. They are becoming very restrictive and searches using their services are going to be deprecated without the SSL certs. If you get the correct vakid SSL cert location sensor would work for them and eliminate the majority of your issues

    https://docs.storelocatorplus.com/blog/location-sensor

    *You are getting these warnings on your site because you have an insecure site.
    slp_core.min.js?ver=4.9.2:1 [Deprecation] getCurrentPosition() and watchPosition() no longer work on insecure origins. To use this feature, you should consider switching your application to a secure origin, such as HTTPS.

    in reply to: Import does not work #55542
    Cici
    Keymaster

    Please post your Plugin environment, there have been updates. Showing no records processed indicates your files may be corrupt.

    While Lance was working with a customer who has over 1000 locations and they tested imports they discovered that using some Excel versions and Safari (Mac) are causing files to be corrupted when downloaded as csv. Solution is to use Google Sheets and download from there. Look at your media file, open it and see if the columns etc are correct. When they used Google sheets and downloaded from that form to CSV, the import worked quickly and with no errors.

    in reply to: Cannot delete 500 locations at a time #55531
    Cici
    Keymaster

    SLP 4.9.2 resolved

    Cici
    Keymaster

    Fixed . SLP 4.9.2 available

    Cici
    Keymaster
    in reply to: Import Function not working #55524
    Cici
    Keymaster

    @Tony

    One last question. Were you Excel to create your file? And if so were you also using Safari, MAC? There is an issue with special characters being added back in especially in their cloud excel. Try using the Google sheets and downloading that to a csv file. Lance discovered that a new update to the Excel cloud service and when importing on a MAc, files were being corrupted. As soon as they used Google sheets downloaded to csv the files uploaded without a snag.

    Please let us know if you are still having issues.

    in reply to: Remote file retrieval settings #55522
    Cici
    Keymaster

    The issue has been identified to the developer. Thank you for posting this issue. There have been some changes to WP and their related functionalities that may have changed some of the settings. He will work on a patch in the next Power release.

    We apologize for the inconvenience. Stay tuned to the versions history for next update

    in reply to: No search results (continued) #55517
    Cici
    Keymaster

    Which version could you not update?

    Lance fixed some things in SLP 4.9.2 due to changes that were not announced by WP when wp 4.8.3 auto updated everything. See his news Post here on developer notes.

    https://www.storelocatorplus.com/store-locator-plus-4-9-2-delete-locations/

    I do not see your plugin environment and do not know if you are having other javascript issues on your site. I recall last time there were some error messages..
    I need the site url and current versions in order to delve into it further.

    The one site you had mentioned before, blue seal…has a fatal error . It is using outdated jquery
    .https://blueseal.com/store-locator/?addressInput=

    The other site https://kentfeeds.com/purchase/dealer-locator?addressInput=52761

    I do not know what version of WP you rolled back to, or if your themes or other plugins are using outdated jquery, you need 1.12 at minimum or SLP and WP will not work correctly not to mention the security patches that had been released. I am not all for auto updating WP, the developer does not advise auto updates and SLP does not do them. Every time WP has a major version release they immediately have two or three fixes and patches as a result.

    I cannot troubleshoot the site as it currently exists. Sorry, I can imagine you are frustrated, the developer has also noticed issues with WP updates breaking sections of code and he has had to go back and recode portions of SLP and add-ons.

    in reply to: Remote file retrieval settings #55515
    Cici
    Keymaster

    Hi Amanda, Had you used the remote file retrieval before this latest update?
    WordPress cron is not exact, it executes the next time a visitor comes to your site, but if the remote file retrieval worked before and isn’t working now, I will have Lance look into that. I know he is working on some changes that effected Power with the Latest WP changes.

    in reply to: No search results (continued) #55511
    Cici
    Keymaster

    The forums, BB press is doing something wacky. I know Lance had to update Woocommerce and Jet Pack.

    Are you seeing error messages when you are trying to update SLP? Lance did some updates to SLP to 4.9.2, did you try that one or which one could you not update?
    Notes from Lance’s post yesterday to address WP 4.8.3 data queries.

    https://www.storelocatorplus.com/store-locator-plus-4-9-2-delete-locations/

    in reply to: Force Choose Category #55507
    Cici
    Keymaster

    Under settings/search/category/single drop down, under category selector leave first entry empty, do not add a label. This forces people to select a category. I have attached a screenshot, remember to save and refresh after doing this.

    Attachments:
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    Cici
    Keymaster

    SLP version 4.9.2 is in production and fixes the delete via icon issue

    in reply to: No search results #55499
    Cici
    Keymaster

    Kent was your issue resolved? Have you  migrated your site recently? if so make sure all your data and WP content and libraries migrated as well ( see troubleshooting info about this subject)

     

     

    The error messages I see (using browser inspect tools)  is about the mixed content. Assume you migrated a site from http to https?

    jquery.js?ver=1.12.4:2 Mixed Content: The page at ‘https://kentfeeds.com/purchase/dealer-locator?addressInput=52761.’ was loaded over HTTPS, but requested an insecure XMLHttpRequest endpoint ‘http://kentfeeds.com/wp-content/plugins/store-locator-le/images/icons/box_yellow_home.png’. This request has been blocked; the content must be served over HTTPS.

    send @ jquery.js?ver=1.12.4:2

    dealer-locator?addressInput=52761.:1 Mixed Content: The page at ‘https://kentfeeds.com/purchase/dealer-locator?addressInput=52761.’ was loaded over HTTPS, but requested an insecure image ‘http://kentfeeds.com/wp-content/plugins/store-locator-le/images/icons/box_yellow_home.png’. This content should also be served over HTTPS.

    jquery.js?ver=1.12.4:2 Mixed Content: The page at ‘https://kentfeeds.com/purchase/dealer-locator?addressInput=52761.’ was loaded over HTTPS, but requested an insecure XMLHttpRequest endpoint ‘http://kentfeeds.com/wp-content/plugins/store-locator-le/images/icons/bulb_red.png’. This request has been blocked; the content must be served over HTTPS.

    send @ jquery.js?ver=1.12.4:2

    Mixed Content: The page at ‘https://kentfeeds.com/purchase/dealer-locator?addressInput=52761.’ was loaded over HTTPS, but requested an insecure image ‘http://kentfeeds.com/wp-content/plugins/store-locator-le/images/icons/bulb_red.png’. This content should also be served over HTTPS.

    in reply to: Search doesn't work #55497
    Cici
    Keymaster

    Jaap,

    You have Javascript issues. If you need assistance with Troubleshooting your site to resolve your  javascript issues (these are not SLP issues) , that is outside the scope of the normal forum support. That would be done through Cybersprocket .  Please note the SLP Paid Troubleshooting support option  would only identify your issues , which plugins or theme is causing these issues and does not fix them.

    To have a developer / IT person fix those other Javascript issues on your site would be done through Cybersprocket.

    Lance is in the middle of  programming for a customization customer. I urge you to either hire Cybersprocket, or if you have your own IT person, ask them to find the javascript issues on your site.

     

Viewing 25 posts - 1,301 through 1,325 (of 2,679 total)