[Cici]

Could you provide your Plugin environment and which plugin style you are using?
https://docs.storelocatorplus.com/blog/store-locator-plus-info-plug-environment/

(See Posting guidelines)https://docs.storelocatorplus.com/blog/store-locator-plus-featured-add-ons-versus-legacy-add-ons/

Deleting a category does not matter. You said you recently updated. Did you also update the base SLP and Power add-on, and any other plugins or your theme?

[Cici]

Check your center map…if you have not set anything it will default to the United States which Google has determined to be somewhere in Kansas. The yellow icon is your home marker and the home marker is based on your center map under Settings/Map.

If you want NO home marker and you have the experience add-on you can just check off the setting “Hide home marker”.
If you do not have Experience add on and you do not want any marker indicating the Map center you might want to use the “Blank” home marker icon or you can add your own map marker to your media library.
https://docs.storelocatorplus.com/blog/using-custom-map-markers/

See documentation for more settings.

https://docs.storelocatorplus.com/blog/map-panel-settings/

In the future please provide your Plugin Environment information so that we can better assist you and be more accurate with our answers. See Read before posting guidelines.

https://wp.storelocatorplus.com/forums/topic/looking-for-technical-support-from-the-slp-team-in-the-forum/

[Cici]

Lisa, Dod not update the base plugin version 4.9.11, just skip over that version to 4.9.12.

EXP 4.9.11 fixed the bug you mentioned but the SLP 4.9.11 (if you already updated), reversed most settings to default, so if you have not updated the base plugin as yet DONT.

Skip to
v 4.9.12 of base plug-in instead.

As always we strongly urge everyone to have VAULTPRESS or JET PAck or some sort of back up service before updating any plug-ins.

If you DID update the base plugin of SLP to 4.9.11, see Lances article about restoring the option tables.
https://www.storelocatorplus.com/store-locator-plus-4-9-11-lost-settings-bug-patches-in-4-9-12/

[Cici]

Sorry, leif, something slipped thru testing…

and a bug was in SLP 4.9.11. Lance has already fixed it…for most people they will just need to restore from their recent back-up prior to the update.

Please see article for more details.

https://www.storelocatorplus.com/store-locator-plus-4-9-11-lost-settings-bug-patches-in-4-9-12/

[Cici]

We apologize for the inconvenience. You should be able to use your old Google API , the key should still be available in your developer console project. Do not add restrictor keys the way Google tells you to, that is not correct info.

See the developers article about the bug in 4.9.11 and the way to restore from back up or if you have the experience add-on to reset option tables

https://www.storelocatorplus.com/store-locator-plus-4-9-11-lost-settings-bug-patches-in-4-9-12/

[Cici]

P.S. Did you add your key under the right field under the General

• This reply was modified 7 years, 3 months ago by Cici.

[Cici]

It looked like you were grandfathered in because we see multiple messages, one says No Google MAP APi key and another shows something about a geodocding javascript API .
I see that on the Google developer console they are now telling people to get unrestricted for testing but then when they move to production add browser restrictions…
But for the key to work there should NOT be restrictions in the key as far as I know. there should be No restrictions added for the Google MAP API key to work in SLP.
We will investigate further as these appear to be new instructions from Google and they are misleading. (I am guessing it is so they can sell Google Ads, I do not know at this time)

Could you provide your Plugin Environment per the posting guidelines?

https://wp.storelocatorplus.com/forums/topic/looking-for-technical-support-from-the-slp-team-in-the-forum/

Additional info would also help: did you migrate your site recently from Http to https , update any other plugins, WP, or themes? Can you roll back using your back-up to before your update?

[Cici]

tested with the Experience and SLP 4,9,11 on test site and the un checking feature is working

It was a bug in the base plugin.

So once the testing has completed it will be published, or you can download the SLP pre releases 4.9.11. beta on staging to see if it works for you. Expect testing to be done by end of week and readty to publish by tomorrow but the more people testing the merrier and quicker. thx

[Cici]

Hi Lisa,

We have a few new updates that lance has in Pre -release 4.9.11. beta that are being tested. As a premier subscriber you should be able to see them under Downloads under pre releases. If you could upload the new pre release and see if that bug is fixed. I have not checked his release notes as yet to see if that was addressed but he did say there was a bug in the Experience add-0n that he addressed.

Only Use them on your staging or test site, not your production site. There was a bug in the way the options and settings were being initialized.

Thank you for letting us know. If you do not see the pre release and want to test it on your staging site, send a quick email to support, or if you are on the Slack channel we can provide the zip file there.

[Cici]

Correct, if you are using the shortcode “Only with = “one specific tag”, then there is no reason to have a tag drop down selector for your customer to choose from if in essence you are only going to display the results for ONE tag…

Think of it as a true false statement. Do you want to give them a choice or are you making the choice for them.

[Cici]

Good to know, thanks for getting back to us and letting us know it has been resolved.

[Cici]

Glad you found the problem. Thanks for letting us kn ow it is resolved.

[Cici]

P.S. We inspected your site when you wrote in the support contact email and your theme was breaking or preventing SLp from firing off. Did you get that fixed?

[Cici]

P.S. We inspected your site when you wrote in the support contact email and your theme was breaking or preventing SLp from firing off. Did you get that fixed?

[Cici]

I noted that you just updated to premier.

Make sure your site is backed up. Especially if you recently migrated from http to https , hopefully that was done before any migrations.

Make sure you have the Power add-on

and the experience add-on downloaded.

If you updated just SLP and left the old legacy add-ons, they will not work.

They should deactivate any of your legacy add-ons.

If you need assistance let us know

[Cici]

Something, a plugin or your theme is breaking Javascript in your admin library.
WordPress Store Locator Plus map rendering and the library management is managed by the slp.js JavaScript file. It sets up the communication with the built-in WordPress AJAX handler, admin-ajax. Your server must be setup to allow the built-in WordPress AJAX handler to execute. Additionally, ANY PLUGIN or THEME that is breaking javascript will break SLP functionality.See the troubleshooting or how to debug your plugins

https://docs.storelocatorplus.com/blog/debugging-with-debug-log/

[Cici]

I have no idea why you cannot see them. I cannot recreate the issue. Can you provide a screenshot of your plugin environment/

Is your site in English?

[Cici]

The importing is part of the Power add-on, the others (enhanced etc) are part of experience add-on. They are two separate add-ons

Refer to the Import documentation for information.
https://docs.storelocatorplus.com/blog/power-import-and-wpslp-4-9/

with Power add-on the import process is done via a cs file. If you need to export locations before upgrading your site that is also a Power add-on feature.

https://wp.storelocatorplus.com/product/power/

To get both and all the other features you could buy Premier subscription.

see the product details for both/all.

You can also check the Buyers guide.

https://docs.storelocatorplus.com/blog/most-common-what-should-i-buy-questions/

[Cici]

Update to the latest release.
The version numbers do not always match. Sometimes the developer pushes a release on the base product to fix a bug or an add-on, not always at the same time if one patch does not effect the other.

You can see current versions that are in production here.

https://wp.storelocatorplus.com/support/slp-versions/
(You can subscribe to the Premier forum if you have Premier. We tend to answer those questions first.)

[Cici]

Please provide your Plugin environment
https://docs.storelocatorplus.com/blog/store-locator-plus-info-plug-environment/

which will show us versions etc.

See posting guidelines.

Your theme or another plugin is breaking the javascript needed to execute SLP Follow the debugging guideline if you cannot isolate it. The easiest way to isolate is to turn off plugins one at a time. To test if the theme is overriding and breaking SLP.
change to a WP default theme to see if that fixes it.

follow the troubleshooting guideline here:https://docs.storelocatorplus.com/blog/q-i-see-a-gray-map-or-blank-map-and-search-does-not-work/

[Cici]

Under the Settings/Search if you scroll down the page, see the section under category selector there is a “search tag selector” from that menu you choose how you want it to display.

You will also need to add your tag “labels” you want to appear in the drop down.

https://docs.storelocatorplus.com/blog/tags-for-locations/

See screenshot

[Cici]

Here is some info in our docs site, how to debug:

https://docs.storelocatorplus.com/blog/debugging-with-debug-log/

https://docs.storelocatorplus.com/blog/q-i-see-a-gray-map-or-blank-map-and-search-does-not-work/

any browser developer tools, clicking on inspect and under console you will see errors.

It is most likely your theme that has broken jquery. These are the failure errors on your site

Uncaught ReferenceError: jQuery is not defined
at http://www.marrakeshhaircare.com/:1
autoptimize_c704622ac1359b0f57bf5f6b78bd828f.js:1 Uncaught ReferenceError: jQuery is not defined
at autoptimize_c704622ac1359b0f57bf5f6b78bd828f.js:1

[Cici]

Your theme is overriding the SLP layout. You need to adjust the theme , also check your settings under results for number of results to display , radius settings etc.

if you need to add CSS to override your theme rules or add custom style sheets that is included in the experience add-on. Otherwise you should contact your theme author or whomever added the CSS to your theme.

But when i went to your site and every time I search , only two results appear. using developer tools under console you will see what fires off first.

Look at your theme link
https://www.platowoodwork.com/wp-content/themes/rttheme19/js/layout2/app.min.js?ver=4.9.4
/*
* When the document has been loaded…
*
*/

If you are unsure of troubleshooting please refer to the documentation.

https://docs.storelocatorplus.com/blog/debugging-with-debug-log/

[Cici]

Fantastic glad I could be of help. If you haven’t done so and would like to leave positive feedback on the WordPress site and mention the timely support it would help me out immensely. I will have support send you a request via email as well
Thanks again!

https://wordpress.org/plugins/store-locator-le/#reviews

[Cici]

Please provide the information about your site and SLp plugin environment per posting guidelines.
https://wp.storelocatorplus.com/forums/topic/looking-for-technical-support-from-the-slp-team-in-the-forum/

[Author]

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