Store Locator Plus for WordPress Forums Premier Support Locator not working On HTTPS URL

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This topic contains 7 replies, has 2 voices, and was last updated by  Cici 8 months, 3 weeks ago.

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  • #56335

    battle
    Participant

    Simply put, our Store Locator Plus plugin (v. 4.9.10) is not working on a HTTPS url. We have a valid SSL certificate the our API key is accepting requests from the URL.

    Issue found here: https://rollnlock.com/truck-bed-cover-dealers

    #56339

    Cici
    Keymaster

    Please provide your Plugin environment
    https://docs.storelocatorplus.com/blog/store-locator-plus-info-plug-environment/

    which will show us versions etc.

    See posting guidelines.

    Your theme or another plugin is breaking the javascript needed to execute SLP Follow the debugging guideline if you cannot isolate it. The easiest way to isolate is to turn off plugins one at a time. To test if the theme is overriding and breaking SLP.
    change to a WP default theme to see if that fixes it.

    follow the troubleshooting guideline here:https://docs.storelocatorplus.com/blog/q-i-see-a-gray-map-or-blank-map-and-search-does-not-work/

    #56346

    Cici
    Keymaster

    I noted that you just updated to premier.

    Make sure your site is backed up. Especially if you recently migrated from http to https , hopefully that was done before any migrations.

    Make sure you have the Power add-on

    and the experience add-on downloaded.

    If you updated just SLP and left the old legacy add-ons, they will not work.

    They should deactivate any of your legacy add-ons.

    If you need assistance let us know

    #56347

    Cici
    Keymaster

    P.S. We inspected your site when you wrote in the support contact email and your theme was breaking or preventing SLp from firing off. Did you get that fixed?

    #56348

    Cici
    Keymaster

    P.S. We inspected your site when you wrote in the support contact email and your theme was breaking or preventing SLp from firing off. Did you get that fixed?

    #56351

    battle
    Participant

    Will review other suggestions, attached is the plugin environment.

    • This reply was modified 8 months, 3 weeks ago by  battle.
    #56357

    battle
    Participant

    Upon further inspection we pinpointed the issue in a custom JavaScript file. Thanks for the support.

    #56359

    Cici
    Keymaster

    Glad you found the problem. Thanks for letting us kn ow it is resolved.

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