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Viewing 25 posts - 851 through 875 (of 2,679 total)
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  • in reply to: No space between City and ZIP #57684
    Cici
    Keymaster

    Somehow your layout or the way you entered the info is incorrect; I fixed it within the element itself  by adding the space such as this:

    <span class=”slp_result_address slp_result_citystatezip”>Wels 4600</span>

    whereas you have for example <span class=”slp_result_address slp_result_citystatezip”>Braunau am Inn5280</span>

    with no spaces. That is not coming from SLP, it is either entered incorrectly in your back end or your theme is taking over.

    as you can see  the postal code it is not entered on a separate line in your address above.  If you could Show us  the back end  with a screenshot of either one of those addresses so we can see how they are populated on the back end  under what headings. Do you have the zip code on a separate line in its own field or were they copied and pasted or imported with geocodes i.e. lat and long already  so they wouldn’t have to be geocoded. ?  The reason I am asking is because you have a Google geocoding API error on your site which means they would not geocode properly using that key. This leads me to believe someone may have been trying to work around by copying and pasting perhaps?  I clicked on those element in your result, using “inspect and they are not set up correctly yet I can fix them easily. If you use any browser tools, right click on the results box and inspect and you will see how your elements are set up..  You will also see this ERROR on your site, your project is not authorized to use that geocoding key

    Geocoding Service: This API project is not authorized to use this API.  For more information on authentication and Google Maps JavaScript API services please see: https://developers.google.com/maps/documentation/javascript/get-api-key

    _.Ec @ js?libraries=geometry&language=de&region=AT&key=AIzaSyCe0GGfvwmEJge_Sv9LfQi8JFQB3121NEw&ver=4.9.18:49

    in reply to: Some settings lost after update #57683
    Cici
    Keymaster

    Sent to email @ kpnmail.nl

    in reply to: Some settings lost after update #57682
    Cici
    Keymaster

    I will email the pre releases of SLP and Power it will show as coming from support.

    in reply to: Failed to geocode #57677
    Cici
    Keymaster

    Did you read the directions in our documentation and obtain and enable the Google geocoding API?

    https://docs.storelocatorplus.com/blog/google-server-key/

     

    https://docs.storelocatorplus.com/blog/google-geocoding-browser-keys/

     

    IN THE FUTURE PLEASE READ THE POSTING GUIDELINES::::::

    If you post in the forums please provide the WPSLP plugin environment which shows your versions of the plugin.. Read the posting guidelines, it has links to the Google API and Geocoding docs

     

     

    in reply to: Searching by zip code? #57676
    Cici
    Keymaster

    @ Sanantha, you are showing an entirely different error message specific to the way you have your Google API set-up with referrers.

     

    The other poster has set up their Google MAPS Javascript exactly right and they are not experiencing errors as a result of the API.  Their issue is Google being biased, Google wants the user to search using more then a postal code , especially when a postal code is 4 digits as Australia is. Google has a blind eye when it comes to Australia and has for years. There are some postal codes that are not unique to Australia and Google returns a different country sometimes. The WPSLP developer built in some work arounds years ago to offset these issues, such as Google influenced guesses, show address guesses, etc that are part of premier.

     

    Your issue is not at ALL the same. This is why we ask people to start new posts , to provide their plugin environment etc.  Your site is not set up the same way as Karims.

    If you  have a question could you please start a new post with your plugin environment and url for your site. Please refer to the posting guidelines

     

    Thanks

     

    in reply to: No space between City and ZIP #57674
    Cici
    Keymaster

    Please provide your SLP plugin environment when posting (see forum posting guidelines)

    Look through different plugin styles to find one that matches your desired results view.

     

    To change the results layout or to add CSS requires the experience add-on or premier

    in reply to: Bug Report #57652
    Cici
    Keymaster

    Could you provide your  plugin environment for this post. I.e A  screenshot of SLP plugin environment would show us the versions you are using.

     

     

    The developer requires this information whenever I report to him. I have not seen the error when updated SLP base plugin and Power and Experience but I may have different configuration.

     

    in reply to: Creating multiple maps off one locator #57646
    Cici
    Keymaster

    Fantastic, thx for letting us know

    in reply to: Creating multiple maps off one locator #57641
    Cici
    Keymaster

    Are you referring to using a shortcode with different center map at on a separate post?

    https://docs.storelocatorplus.com/blog/slplus-shortcode-options/

     

    Or build a directory

     

    https://docs.storelocatorplus.com/blog/slp_directory-shortcode/

     

     

     

     

    in reply to: Layout Options #57638
    Cici
    Keymaster

    When we ask for Plugin environment we do not mean other peoples plugins. There is actually under the side menu if you click on  Store Locator Plus  you will see drop down , see an INFO Tab.? .under the INFO tab is Plugin environment…under info tab you can also get to docs page etc.

     

     

     

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    in reply to: Layout Options #57628
    Cici
    Keymaster

    Yes:

    Go to Settings/View

    There are lots of plugin styles there.  You didnt mention if you had any add-ons.

    Depending on what add-ons you have determines which options are available for you  in addition to the ones shown.

    Additional information in the documentation here,

    in reply to: OLD SLP WordPress integration vs NEW Google API #57627
    Cici
    Keymaster

    Did you try a different  Plugin style? Under Settings/View?

    there are a few that  allows for the theme to dictate most of the rules for CSS.

    Or you can add CSS yourself further on down the page.  Since you have a staging site that is a good place to fool around with the different styles.

    I looked at your live site. If you right click on the search box it shows you the search box element and the css. It looks like you were using twentyfifteen rev 02 on that site.

    if you go to Settings/View you should see Gallery style with a drop down menu that offers more plugin styles besides the gallery styles.

    in reply to: Store Locator working within backend but not frontend? #57620
    Cici
    Keymaster

    I do not know what those screen shots are showing us.

    Please refer to the posting guidelines. The only screenshot we need is that of your WPSLP plugin environment  and site url would help.

    Grey map or blank map (DOCS INFO here) indicates Javascript issue. You need to use the debugger or troubleshoot , i.e  deactivate  other plugins one by one. If you have Smush deactivate it.

     

    in reply to: Import not working #57619
    Cici
    Keymaster

    Do you see the csv file in the WP media? If so can you open it?

    Is WPCRON enabled.  See documentation

    I just uploaded the csv file you included without a hitch. So there is something in your WP configuration or host that may be stopping it.  Excerpt from our documentation:

    “If you are on a shared hosting plan, especially a lower-end GoDaddy hosting plan, consider upgrading your hosting.  You will likely have issues with completing the entire file import without experiencing a timeout.”

    Since you had included lat/long the geocoding was skipped.  The file loaded for me

     

     

    in reply to: Canada Geocode #57604
    Cici
    Keymaster

    P.S.  Additional information in Google Support concerning errors you may see on your site if you do not have Google Geocoding API keys etc.

     

    https://developers.google.com/maps/documentation/javascript/error-messages?utm_source=maps_js&utm_medium=degraded&utm_campaign=billing#api-key-and-billing-errors

    in reply to: Some settings lost after update #57594
    Cici
    Keymaster

    I have also notified lance since he is working on another update for SLP and Power that involves arrays. Maybe we can send you the beta files if you have a dev or staging site you can test the fixes on.

    let us know.

    thx

    in reply to: pages are not working with power extension #57592
    Cici
    Keymaster

    I looked at your site and do not know what you are trying to do.  One store did not have a page setup when I clicked on the link website it showed none found, the others redirected to their website.   if you want them to appear as SEO pages you must have the power add-on and have Enable Pages turned on.

    You must provide your plugin environment , i.e versions and add-ons that you are using.   each time you have posted we have requested this information and you have yet to provide the information as requested.  Back up your site and use a staging site to test and load. Check to make sure your PHP is version 5.4 or higher…etc. etc.

     

     

     

     

     

    • This reply was modified 6 years, 2 months ago by Cici.
    in reply to: Canada Geocode #57577
    Cici
    Keymaster

    Any and every postal code in the world is supported.  Do you have a Google MAPS JAVASCRIPT  API key ?with geocoding  API enabled?  

     

    Google requires every site using Google Maps to now have an API key with billing enabled. They have been announcing the requirement since the spring. We posted news feeds (since May of this year) and also documentation informing the users of SLP plugin that they would need to obtain the key.

    https://docs.storelocatorplus.com/blog/getting-started/

    News feed about Google API and pricing

    Required as of June 2018 all sites to have Google MAPS API key and Geocoding API enabled 

     

     

    in reply to: Searching by zip code? #57573
    Cici
    Keymaster

    That is the way the Google Maps API works these days even in their own Commercial Google Maps.  They have added many APIs including Places and as a result, with their money driven preferences they will show everything that begins with a number. Including street numbers that could be in a different state. Also  4 number postal codes are nout unique. This has been an issue for years when people would only search by 4 numbers and report that Google was returning results in a different country.

    It is nothing that SLP does. All searches go through the Google MAP API and there are even occasional different results between their commercial proprietary results and what is returned via third party APIS.. You can find these subjects  in any browser all the way back to 2009 and in stackoverflow for developers. 

     

    We have some tools to work around it such as show address guesses, show Google influenced guesses, and additional features to help your customers with their search as part of premier subscription.

    Or discrete search which is available with Experience add-on. Allowing for dropdown search  by Country etc.

     

     

    in reply to: Some settings lost after update #57564
    Cici
    Keymaster

    Are you manually updating or auto updating?

    See Lances news feed about the update process and settings being lost depending on the order the updates are done.  He has provided instructions and a You tube video.

    Hopefully that will resolve your issue going forward.

    in reply to: pages are not working with power extension #57540
    Cici
    Keymaster

    I am sorry but I do not know what you are referring to.

    Please provide your plugin environment. if you are trying to use SEO Pages please follow the guidelines in documentation.  Use search Words SEO Pages.

     

    in reply to: Multiple Maps on Same Page #57539
    Cici
    Keymaster

    You cannot display two totally different maps on the same WP page

    Do you have a Google API?

    I cannot help you without more info. What is your site url?

    Please refer to the Posting guidelines, we need

    Plugin environment, we need your site URL.

    To Only display map with no search form on one of the pages ….use shortcode to hide search elements

    See shortcodes here

    in reply to: Trying to change to Location Boundary #57538
    Cici
    Keymaster

    Then You would want to use the ignore radius,  and /or use the drop down or discrete search. 

    Or you may want to  use the Country influence guess

     

    If you are using location sensor then turn that off.  Or if you always want that store to show up, set it as featured, or you could rank it higher then the other location There are a few options of how to go about it for your specific situation.

    The way you are describing  how you want the search and results to appear is not how the location boundaries work, the location boundary :binds” the search to only your locations  in the SLP data base but you still need to select the proper settings under the search, results.

     

    As far as when the location boundary is fixed, apologize but we had been evacuated due to hurricane and the developer is behind his schedule as a result

     

    in reply to: problem with update #57529
    Cici
    Keymaster

    Refer to the documentation about Legacy Addons

    https://docs.storelocatorplus.com/blog/slp_add_on/

    in reply to: pages are not working with power extension #57528
    Cici
    Keymaster

    Please provide your Plugin environment etc.

     

    I am in an evacuated area and cannot access your account. Please refer to the above Posting in Forums guidelines

Viewing 25 posts - 851 through 875 (of 2,679 total)