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This topic contains 4 replies, has 2 voices, and was last updated by  Cici 2 months, 1 week ago.

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  • #57608

    info223
    Participant

    Hi,

    CSV import is not working – file uploads correctly but import process stays at 0% and no locations are imported.  Here’s my environment info, and the CSV is attached. Please advise… thanks!

    Store Locator Plus™:4.9.19

    Experience:4.9.17

    Power:4.9.20

     

    Site URL:https://massfreemasonry.org

    This Info Cached:1515990826

    Network Active:No

     

    WordPress Version:4.9.8

    PHP Version:5.6.38

    MySQL Version:5.1.73

     

    PHP Limit:256M

    WordPress General Limit:40M

    WordPress Admin Limit:256M

    PHP Peak RAM:18 MB

    PHP Post Max Size:8M

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    #57612

    info223
    Participant

    Here is a screenshot of what we see in WordPress.

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    #57619

    Cici
    Keymaster

    Do you see the csv file in the WP media? If so can you open it?

    Is WPCRON enabled.  See documentation

    I just uploaded the csv file you included without a hitch. So there is something in your WP configuration or host that may be stopping it.  Excerpt from our documentation:

    “If you are on a shared hosting plan, especially a lower-end GoDaddy hosting plan, consider upgrading your hosting.  You will likely have issues with completing the entire file import without experiencing a timeout.”

    Since you had included lat/long the geocoding was skipped.  The file loaded for me

     

     

    #57723

    info223
    Participant

    Hi, can you detail what PHP settings we might need to look at?  I believe we’ll be able to make changes to php.ini settings if needed.

    #57726

    Cici
    Keymaster

    There are some configuration, PHP memory etc… info under the first link below that might  help you with your settings

    https://docs.storelocatorplus.com/blog/troubleshooting-large-scale-exports/

    https://docs.storelocatorplus.com/blog/power-import-and-wpslp/

     

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