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Hi Leif,
Umm, if it worked before and not working suddenly now….I am going to blame the WP auto updates that broke tons of themes, plugins, prevents import of csv files..
what a mess!)
In fact there appears to be internationalization bugs reported and supposedly fixed in WP 5.02. They specifically mentioned the Scandinavian aao characters, but I know nothing about how different languages are handled, I just am good at searching “stuff”. Cannot see this being SLP defect.
https://core.trac.wordpress.org/ticket/45425
But was it?
There is yet another bug reported and it has not been addressed.
https://core.trac.wordpress.org/ticket/45371
I have mentioned this to Lance, but as you know we do not deal with the languages end, \
Results ORDER , to change the display, the experience add on is needed
Please refer to the Posting guidelines and provide your plugin environment in the future. We answered this same question to a premier customer via support.
You can use short-codes, or turn on append, or turn on Premier features that will help guide your site visitors by showing them Google address guesses or country influenced guesses. . Ultimately, it is up to Google what they want to show.
P.S. As a side note : MYSLP does a better job when it comes to correctly returning locations that Google has misdirected either intentionally or because their third party algorithms are incorrect , MYSLP update the goecoding list.
Unfortunately we cannot apply this to the self managed SLP where you obtain your own Google API.
I am not sure what you screenshots are showing us. Do you have location sensor turned on when you have Power add-on activated?
Or are there other settings that are only available with the Power add-on that you are utilizing? SEO Pages, or Some categories or results settings. Or because you have categories and cluster Map Markers turned on, or if you are using URL controls I searched your site using that zip code and then clicked on the cluster map markers and saw a lot of results returned.
Please see all the settings and documentation for additional info.
https://docs.storelocatorplus.com/blog/results-settings/
https://docs.storelocatorplus.com/blog/premier-url-control/
(are you filtering tags?)
Because of the hundreds of settings with Premier it is difficult to advise you if it is your settings or something Google is returning.
I am checking with the developer, I may have jumped the gun. I thought SLP and Power version 5.1 was already published. It is still in testing. The develop[er did not want to release during holidays and make things worse.
You updated both SLP and Power to latest versions?
It has already been published, you can update anytime. Make sure you have a site backup before updating any plugins or add-ons
1) The latest news is always shown under the SLP INFO tab and the SLP social media connection is on bottom right of the page.
2) You have a Back up from someone like JetPack or Vault press right? we do not have access to anyone’s WPSLP sites nor their data . there is no way for us to assist with that If you were on MYSLP yes we could help since we manage the locator software and have access to our customers back end and we have backups ongoing.
The Power updated version to fix the import csv files has been published
Ted,
Update: Lance hopes to have a patch to SLP and Power available this weekend. The patch will allow SLP users to import again without having to wait for WP version 5.03 or 5.1…check available versions this weekend and subscribe to the SLP news announcement.
Kathleen,
Not sure why you were forced to update , unlike WordPress , Store Locator Plus NEVER auto updates. If you did update SLP to version 5.0, did you also update the Power add-on?
You have not provided enough information or acreenshot of your plugin environment for me to be able to see what versions you have. (see posting guidelines)
. The sidebar under StoreLocatorPlus would not show SEO Pages unless you have Enable Pages checked off, under general/Server. Perhaps that was reset, there was an issue with that in one of the previous versions.
Please refer to:
https://docs.storelocatorplus.com/blog/enable-pages-setting/
Also some information about Manual vs auto updates and settings being undone. How to prevent this:
https://www.storelocatorplus.com/manually-updating-wordpress-plugins/
Awesomeness.
Hahaha,,,,,well why didn’t they BREAK that stop gap measure of stacking the deck functionality? Thanks for the kudos.
Have a great holiday
I just tested append search on my test site and I had no issues with it. I used append Australia. I think the issue you are having is the use of United kingdom as your Append . It might not be specific enough. it is not recognized as ISO two letter region but GB is the ISO region
https://en.wikipedia.org/wiki/ISO_3166-1_alpha-2
It is just a guess, I am wondering if Google may have difficulty wt the append setting for a region as “United Kingdom” I am not sure if it is specific enough since United kingdom is more than one country.
You could try setting United Kingdom under the Google MAP domain. Maybe Google will have an easier time finding the locations in UK
You can test it out in demo site. We have added the beta version to the demo site.
If you want to run a test with SLP 5.0.1 and see if it fixes some of your specific stuff you can spin up a demo.
Andrew, sorry I though I answered this but something happened when I hit send and it appears not to have posted.
No that is not part of the SLP functionality. There was a third party addon that allowed users to manage locations but that author stopped maintaining and updating and it eventually became obsolete and not compatible with versions above 4.8. We had to pull if off the product list. I am sure you could tweak roles permissions in WordPress, but it wouldn’t be out of the box specific to a subset of the SLP plugin functionality. Sorry.
I sent you an answer via email and sent you some errors I saw on your site, No idea why you couldn’t post a new post, but who knows. Anything could be happening with all of WordPress crazy updates. Hope the suggestions provided points you in right direction.
David,
Thanks so much for kudos, I have passed on to Lance, He is hoping to have a patch done this weekend. If you would be so kind as to leave a review for us (hoping it is five stars!) ★★★★★ rating on WordPress.org . Higher ratings improves our site presence and positive site presence allows us to continue to improve. If you do not feel the plug-in warrants at least a 4 or 5 star rating, please reach out to us via the form in the Contact Us, link and let us know how we can improve.
🙂
Hi Ted,
well WordPress has auto updated yet again, fixing 73 errors!. They auto updated everyone to 5.02. Our read into the reported bugs that effect uploads and imports indicates they will fix the Broken “wont recognize text/plain and will limit text/csv type files pending WP 5.03. No ETA of when that will happen.
Here is the core tracker
https://core.trac.wordpress.org/ticket/45615
Now it appears that their auto update version 5.02 has broken the way WooCommerce displays orders and dates. If WP latest update broke WooCommerce further there will be a LOT of very irate customers . 5.0.2 update fixes
Did you also get the Google Geocoder key? https://www.storelocatorplus.com/wordpress-store-locator-plus-google-api-key/
When I go to the first url and use Browser tools/inspect/console the following errors come back. I have no idea what a Google tag manager is. Also, You need to debug your site, I am guessing that using version 4.4 .17 of WordPress , perhaps you have some plugin or theme using outdated jquery or breakingSLP.
Failed to load resource: the server responded with a status of 404 ()https://www.googletagmanager.com/gtm.js?id=GTM-N9D59MX
/wp-json/store-locator-https://www.googletagmanager.com/gtm.js?id=GTM-N9D59MXplus/v2/geocode/cc2a9cffbf54a5cae55c01ecbe2280e5/3000Australia:1 Failed to load resource: the server responded with a status of 500 ()
When I perform a search looking at the Network I also see this:
VM30:1 GET https://www.kelato.com.au/wp-json/store-locator-plus/v2/geocode/cc2a9cffbf54a5cae55c01ecbe2280e5/3001Australia 500
(anonymous) @ VM30:1
send @ jquery.js?ver=1.11.3:5
ajax @ jquery.js?ver=1.11.3:5
m.(anonymous function) @ jquery.js?ver=1.11.3:5
getJSON @ jquery.js?ver=1.11.3:5
geocode @ slp_core.min.js?ver=1545006973:1
doGeocode @ slp_core.min.js?ver=1545006973:1
searchLocations @ slp_core.min.js?ver=1545006973:1
onsubmit @ (index):351
Did you also get the Google Geocoder key? https://www.storelocatorplus.com/wordpress-store-locator-plus-google-api-key/
When I go to the first url and use Browser tools/inspect/console the following errors come back. I have no idea what a Google tag manager is. Also, You need to debug your site, I am guessing that using version 4.4 .17 of WordPress , perhaps you have some plugin or theme using outdated jquery or breakingSLP.
Failed to load resource: the server responded with a status of 404 ()https://www.googletagmanager.com/gtm.js?id=GTM-N9D59MX
/wp-json/store-locator-https://www.googletagmanager.com/gtm.js?id=GTM-N9D59MXplus/v2/geocode/cc2a9cffbf54a5cae55c01ecbe2280e5/3000Australia:1 Failed to load resource: the server responded with a status of 500 ()
When I perform a search looking at the Network I also see this:
VM30:1 GET https://www.kelato.com.au/wp-json/store-locator-plus/v2/geocode/cc2a9cffbf54a5cae55c01ecbe2280e5/3001Australia 500
(anonymous) @ VM30:1
send @ jquery.js?ver=1.11.3:5
ajax @ jquery.js?ver=1.11.3:5
m.(anonymous function) @ jquery.js?ver=1.11.3:5
getJSON @ jquery.js?ver=1.11.3:5
geocode @ slp_core.min.js?ver=1545006973:1
doGeocode @ slp_core.min.js?ver=1545006973:1
searchLocations @ slp_core.min.js?ver=1545006973:1
onsubmit @ (index):351
Do you have a Staging or dev site to test it on?
We will not release untested versions to customers who do not have full back ups, and a dev site or test site or staging site. If you do have those you can write in to support and provide all the info including the test or dev site you are planning on loading it on.
Do you have the experience add-on?
See documentation
https://docs.storelocatorplus.com/blog/featuring-locations-top-of-results-and-highlighting/
Barbara, thanks for reporting back. Google is constantly changing algorithms. They also do not use the same algorithms for third party Maps APIS as they do in their commercial maps, They say it is “proprietary”. ( interesting since GPS and lats longs are available through the US govt census geocoder… )like anything, the interface to make it usable is what matters.
I would be surprised if Google changed anything that quickly because of one report , but hey its good to let them know, maybe they were getting a lot of people complaining , or maybe now that they have monetized map views and geocoding by requiring a credit card and an account for your API key they are more responsive!
good for you in reporting it as a user!
P.S, if you think I provided you five star support and could leave a positive review on the WPSLP review I would appreciate it
Does that one work? Maybe I pasted it wrong
Well,unfortunately , ,,,I cannot give you a precise ETA. The developer is down the rabbit hole trying to handle the WordPress security patch and auto update to 4.9.9 that broke thousand of plugins and even some WooCommerce functionality . import functionality ,( effects our SLP Powert addon) , some media uploads, which is a whole different issue at the moment but it is taking precedence for fixes (Power and SLP) at the moment…add in the holidays and family commitments and I cannot provide a precise date. There are pre releases of EXP 5.0. beta 2 available for our premier customers to test on their dev sites but it has not been thorighly tested as yet and not published for production sites,
.