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I do not know who you are or what you mean by “You Paid for export ” Do you mean you purchased the Power add-on? See documentation on how to export with the WPSLP Power addon. I do not see your plugin environment. in order to assist you please refer to the posting guidelines.
Please read the posting guidelines and provide your plugin environment
what is returned is 100% Google and what they geocode and cache
They (GOOGLE) change the algorithms constantly and what may have worked before they added additional APIS (such as places etc) may not be consistent now that they look at different libraries. I did numerous searches of city names, of zip codes at random and watched the operation ( you can do the same using the browser dev tools and inspect while of the page and performing a search. Every time the GET performed and was green. There is no SLP issue so there is not a lot we can do about what Google returns other then offer suggestions.
With Premier or Experience add-on there are some tricks that can assist your site visitor. You could also add labels in search box or in the no results found instructing your site visitor to search with more info. Or have a drop down box of cities or use discrete search,. See docs sites for Premier search enhancements
P.S. MYSLP is way more accurate since we add a lookup to go find the address from another database before it goes to Google. This also cuts down on the geocoding request and queries to Google (which as you know they now charge for) But since we have no info about your plugin environment I cannot recommend a solution or if MYSLP is the right fir for you.
If you use any Browser tool and inspect you will see that Google has posted the following message :
Google JavaScript API geocoder failed with status ZERO_RESULTS results 0
further investigation shows that the action did GET the info but just didnt show results.
Next step, I went to the Google MAPS commercial app, and typed in search box 97140. Google couldn’t locate the address. As far as Google is concerned, there isnt enough info to process. See screenshot taken using Google MAPs, not your site.
There are some features in Premier that “assists” the visiotr with selections such as Show Google address guess, etc.
Finding a zip code is 100% Google MAP issue. You can write them at support if it is important, most likely they will tell you to instruct your customers to type in more information to improve their results. I.E such as city. If you want to change the No results found and add a different message please see documents,
https://docs.storelocatorplus.com/blog/no-results-found-label/
You have not provided your plugin environment as requested in the Posting guidelines.
Best guess without any other info is you have a conflict with another plugin.
One SLP user posted the suspect: ” …if you can’t change any of the settings for the SLP like map, turn off the plugin Smush”
You can use WP debug to find it
or follow basic troubleshooting guidelines , turn off plugins one at a time
No problem,
I visited that site and using Browser inspect tools on the page that has SLP, there were two fatal errors and a few warnings
When using the inspect dev tools under Network THIS APPEARED
var error = new Error(“Module: ‘feeds’ not found!”);
error.toString = function() { return this.message; }
throw error
Second time with performing a search it is still spinning trying to load and it has not gotten to SLP as yet , it has been a while. I finally just stopped the browser.
Check your errors, configuration and if needed run the WP debug log
You might also want to troubleshoot to ensure javascript loading
or check to make sure ajax is not disabled
I believe you will need to search in the WordPress codex for known issues after they auto updated everyone’s sites. They have made changes in version 5.0.2 but others have reported special character and accents not loading correctly.
As far as your importing csv files, WP broke import and are attempting to fix it when they release version 5.0.3. It is not SLP bug, it is WordPress.
he thought it would be simple to fix and include with the WPSLP base plugin, but it appears you will need to utilize the work around as he suggested or add it to the long list of bug reports/ complaints to WordPress, maybe the more squeaks…
WP did not fix it in version 5.9.2..Milestone changed from 5.0.2 to 5.0.3 according to WP bug tracker.
It is still out there in WP land
https://core.trac.wordpress.org/ticket/45615
The SLP news article is not updated other then to say the WP fix didnt fix anything with the import csv file
https://www.storelocatorplus.com/file-type-is-not-permitted-wordpress-4-9-9-and-5-0-1/
No idea, ,since Google API is not controlled by SLP but is an agreement between you and Google . My guess is your API key or your project list at Google needs to be updated . what I can see right off the bat is the error for Mixed content indicating you migrated site See How this can effect your site documentation
Errors shown in Console using browser tools:
Mixed Content: The page at ‘https://turano.com/store-location/’ was loaded over HTTPS, but requested an insecure stylesheet ‘http://fonts.googleapis.com/css?family=Open+Sans:400,700&subset=latin,cyrillic-ext,greek-ext,greek,vietnamese,latin-ext’. This request has been blocked; the content must be served over HTTPS.
(index):1 Mixed Content: The page at ‘https://turano.com/store-location/’ was loaded over HTTPS, but requested an insecure stylesheet ‘http://fonts.googleapis.com/css?family=Open+Sans:400,700&subset=latin,cyrillic-ext,greek-ext,greek,vietnamese,latin-ext’. This request has been blocked; the content must be served over HTTPS.
I guess they didnt have it as a bug that was closed but they set it to “invalid in the first report code tracker and it had to do with sorting but they mentioned those characters :
The WP codex answer was :::”””Better to ask this question over at the support forum: wordpress.org/support But in short: The sorting is not done by WordPress, but by your database. “”””
Not sure what to tell you
Hi Leif,
Umm, if it worked before and not working suddenly now….I am going to blame the WP auto updates that broke tons of themes, plugins, prevents import of csv files..
what a mess!)
In fact there appears to be internationalization bugs reported and supposedly fixed in WP 5.02. They specifically mentioned the Scandinavian aao characters, but I know nothing about how different languages are handled, I just am good at searching “stuff”. Cannot see this being SLP defect.
https://core.trac.wordpress.org/ticket/45425
But was it?
There is yet another bug reported and it has not been addressed.
https://core.trac.wordpress.org/ticket/45371
I have mentioned this to Lance, but as you know we do not deal with the languages end, \
Results ORDER , to change the display, the experience add on is needed
Please refer to the Posting guidelines and provide your plugin environment in the future. We answered this same question to a premier customer via support.
You can use short-codes, or turn on append, or turn on Premier features that will help guide your site visitors by showing them Google address guesses or country influenced guesses. . Ultimately, it is up to Google what they want to show.
P.S. As a side note : MYSLP does a better job when it comes to correctly returning locations that Google has misdirected either intentionally or because their third party algorithms are incorrect , MYSLP update the goecoding list.
Unfortunately we cannot apply this to the self managed SLP where you obtain your own Google API.
I am not sure what you screenshots are showing us. Do you have location sensor turned on when you have Power add-on activated?
Or are there other settings that are only available with the Power add-on that you are utilizing? SEO Pages, or Some categories or results settings. Or because you have categories and cluster Map Markers turned on, or if you are using URL controls I searched your site using that zip code and then clicked on the cluster map markers and saw a lot of results returned.
Please see all the settings and documentation for additional info.
https://docs.storelocatorplus.com/blog/results-settings/
https://docs.storelocatorplus.com/blog/premier-url-control/
(are you filtering tags?)
Because of the hundreds of settings with Premier it is difficult to advise you if it is your settings or something Google is returning.
I am checking with the developer, I may have jumped the gun. I thought SLP and Power version 5.1 was already published. It is still in testing. The develop[er did not want to release during holidays and make things worse.
You updated both SLP and Power to latest versions?
It has already been published, you can update anytime. Make sure you have a site backup before updating any plugins or add-ons
1) The latest news is always shown under the SLP INFO tab and the SLP social media connection is on bottom right of the page.
2) You have a Back up from someone like JetPack or Vault press right? we do not have access to anyone’s WPSLP sites nor their data . there is no way for us to assist with that If you were on MYSLP yes we could help since we manage the locator software and have access to our customers back end and we have backups ongoing.
The Power updated version to fix the import csv files has been published
Ted,
Update: Lance hopes to have a patch to SLP and Power available this weekend. The patch will allow SLP users to import again without having to wait for WP version 5.03 or 5.1…check available versions this weekend and subscribe to the SLP news announcement.
Kathleen,
Not sure why you were forced to update , unlike WordPress , Store Locator Plus NEVER auto updates. If you did update SLP to version 5.0, did you also update the Power add-on?
You have not provided enough information or acreenshot of your plugin environment for me to be able to see what versions you have. (see posting guidelines)
. The sidebar under StoreLocatorPlus would not show SEO Pages unless you have Enable Pages checked off, under general/Server. Perhaps that was reset, there was an issue with that in one of the previous versions.
Please refer to:
https://docs.storelocatorplus.com/blog/enable-pages-setting/
Also some information about Manual vs auto updates and settings being undone. How to prevent this:
https://www.storelocatorplus.com/manually-updating-wordpress-plugins/
Awesomeness.
Hahaha,,,,,well why didn’t they BREAK that stop gap measure of stacking the deck functionality? Thanks for the kudos.
Have a great holiday
I just tested append search on my test site and I had no issues with it. I used append Australia. I think the issue you are having is the use of United kingdom as your Append . It might not be specific enough. it is not recognized as ISO two letter region but GB is the ISO region
https://en.wikipedia.org/wiki/ISO_3166-1_alpha-2
It is just a guess, I am wondering if Google may have difficulty wt the append setting for a region as “United Kingdom” I am not sure if it is specific enough since United kingdom is more than one country.
You could try setting United Kingdom under the Google MAP domain. Maybe Google will have an easier time finding the locations in UK
You can test it out in demo site. We have added the beta version to the demo site.
If you want to run a test with SLP 5.0.1 and see if it fixes some of your specific stuff you can spin up a demo.
Andrew, sorry I though I answered this but something happened when I hit send and it appears not to have posted.
No that is not part of the SLP functionality. There was a third party addon that allowed users to manage locations but that author stopped maintaining and updating and it eventually became obsolete and not compatible with versions above 4.8. We had to pull if off the product list. I am sure you could tweak roles permissions in WordPress, but it wouldn’t be out of the box specific to a subset of the SLP plugin functionality. Sorry.
I sent you an answer via email and sent you some errors I saw on your site, No idea why you couldn’t post a new post, but who knows. Anything could be happening with all of WordPress crazy updates. Hope the suggestions provided points you in right direction.
David,
Thanks so much for kudos, I have passed on to Lance, He is hoping to have a patch done this weekend. If you would be so kind as to leave a review for us (hoping it is five stars!) ★★★★★ rating on WordPress.org . Higher ratings improves our site presence and positive site presence allows us to continue to improve. If you do not feel the plug-in warrants at least a 4 or 5 star rating, please reach out to us via the form in the Contact Us, link and let us know how we can improve.
🙂