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Unfortunately, without additional settings such as an append search Goolge is going to return what they think is meant by kettering should be Kettering ohio.
They need more information then just a word if there are more then one location in the world that can have a specific search associated with it. They will return the best option in their opinion. The only work around to what Google is going to guess that we have are search enhancement option in Premier subscription or the Enterprise level plan in MYSLP. In MYSLP we can add Kettering to the database with a lat and long to return and it would search the dataset in MYSLP first.
But with the WPSLP free plugin you are at the mercy of google. If you do not think Append is viable for you, then what about discrete searches?
I am not trying to sell you something you do not need, but all the plugins that require Google MAPs APIs are limited to what Google will return and a lot of man hours have been put into the addons by developers to try and work around the google limitations and interpretation of what to return with their millions of algorithms which change on a regular basis (see article the developer recently posted about Google tweaking algorithms and in essence Moving Kansas City..
Thank you. This is a question for Google support. Now that everyone who has their own MAPS Javascript API key has to pay Google they offer support. Not sure how useful the support will be but you can ask them why and what domain to use. I do not see any results being displayed under your map when it loads, do you have results Show locations checked off, or disabled until search?
on my site, I have Experience add on and use the shortcode append search for my Australia Map. And that resolves the issue. Without the append or shortcode with the country region then you are at the mercy of Google. it is not a failure of SLP.
If you want better results we could suggest using MYSLP.
With MYSLP you merely embed a script, you do not need to worry about the Google APIs.
Please review the documentation for information. I think you are confusing the no results found, and the various settings.
Looking at your site, You have chosen not to show any results when the page loads, If you believe the search is the issue, try these troubleshooting suggestions to see if you have a conflict with abother plugin, javascript or theme
https://docs.storelocatorplus.com/blog/q-i-see-a-gray-map-or-blank-map-and-search-does-not-work/
it appears on that site that you do not wish to have any results showing, or your theme is overriding some of the elements. I would try changing your theme etc on a staging site and see if you are still having all these issues.
as far as No results found, In your results setting what do you have for settings under: AFTER SEARCH Number To Show?
I am afraid I have run out of suggestions and cannot replicate the exact issue that you are seeing. So the best thing would be for you to try some of the troubleshooting suggestions
Could you provide your SLP plugin environment so we know what versions of WP and SLP and premier and the Plugin addons you are using (refer to the posting guideline)
Also which plugin style are you using?
Ifset should work in results layout but the plugin style can also dictate some settings
. the Bubble layout info needed
I do not see any errors off hand . Was it working before updating WordPress? we could look into it further if we knew what versions and plugin environment you have.
What version are you using? Did you deactivate your SLP plugin and all the add-ons? I see you signed up for a new Premier subscription. Are you trying to update from an older version of the plugins? What version of WP are you using.?
Please see the steps to upgrade , activate in Docs and/or if you have skipped and can’t auto upload or activate see Manual updates in news blog
I revisited the sites . You do not have your site or SLP set up correctly. Are you asking about the WordPress SLP plugin? or MYSLP?
Provide a screenshot of your SLP plugin environment as requested in posting guidelines and explained here.
https://docs.storelocatorplus.com/blog/store-locator-plus-info-plug-environment/
Without your plugin environment I cannot help you.
Both of your sites shows the url to the source map doesn’t exist.You can see the issue using any browser dev tools and see the error
Source map error: request failed with status 404 Resource URL: https://3v718p3kg0df2fduqn2yrgeg-wpengine.netdna-ssl.com/wp-content/plugins/store-locator-le/css/twentyfifteen_rev03.css
Refer to the latest developers info on the news page for this, he also has included a tutorial video.
https://www.storelocatorplus.com/api-keys-with-referer-restrictions-cannot-be-used/
You do not need the geocoding key as a separate API key, if you are not restricting.
In addition you have many other errors all about those keys. you should not be adding the “url ” in the browser key field in SLP but the actual key . I am not sure I follow you on that one.
Your theme may also be using or trying to load API, you can try a plain vanilla WordPress theme. If you need overall help with your WordPress environment and need the developer to assist you one on one , there is a retainer plan through cybersprocket.
I am sort of baffled as to how anything is working with that version of SLP. You have Premier subscription which means you have Power, add-on available to download which replaced ProPack and Tagalong quite a while ago. Are you keeping those alive because of your PHP version? we no longer support either of those plugins.
SLP is on version 5.0.3, etc etc. (see updating and where to find0 We have not supported proPack since WP version 4.8 and SLP version 4.8.2. WordPress auto updated everyone to version 4.9.9 as you are showing. WP version 4.9.9 broke the ability to import csv. See the developers post here
They fixed the bug that they introduced with WP version 5.0.3 .
Make sure before you update or do anything you have a site backup.
Here is the retainer plan link
Hey Pete, Sorry this fell through the cracks. I have no suggestions as far as how to do it using SLP or in WP . You can write React, Vue or JSquery hack, but we do not have any specific guidance on that. If you want to tray and get on Lances schedule (he is pretty slammed) he is only doing customization projects on a retainer schedule these days.
I have no guesses /options left to explore. 🙁
If it is working on your cloned test site environment and not on your regular site, then I think you need to look into the differences there, I cannott make any inferences with the screenshot provided. It works for me, it works on your other site, so the question is,, what is the difference in plugins or server or security settings or site configuration that differentiates the two.
You can view the Import docs and see if anything jumps out at you. I.e CRON etc
https://docs.storelocatorplus.com/blog/power-import-and-wpslp/
P.S. About the import messages: Spoke to the developer and that feature was disabled in one of the updates for Power . large sites uploading large files were finding it slowed and could crash their servers because of the real estate (resources) being used within the server. Most people were not using the feature. He will take out that enable Log import and import message checkbox at some future update but he is very much involved in working with a large client at this time with focus on other priorities and customization
You dont have to worry about updating Power to 5.0.1 I am told, there will be a new version coming out. Power 5.0.1 had an attempt at a work around for the WP bug they introduced
So now I guess it may be a good idea to make sure your server is talking to Google APi etc. But you said the locations were stuck and not loading at all? or is it they are just not geocoding? if you check off the box to skip geocoding do they load?
Other then that you can send your csv file to us at Contact us as attachment in email and I can review if you want
WP 5 could be causing the issue with the import log messages, but WP version 5.0.3 fixed the CSV file upload. yes they broke that import functionality before.But you are showing that you are using WP 5.0.3 That should have fixed any import issues.
I am not sure if your site configuration is different then mine, Our developer has been
I see you are showing Power as version 5.0, there was an update, it should be 5.0.1 deactivate the SLp and Power plugin and see if you get a message to update or there is a newer update. The version under our version file was mislabeled, I just noticed that. You should have version 5.0.1 available
The issue is:
Your site made it so that the REST API on the public-facing site (front end) is disabled.
therefore SLP map (address box) cannot talk to your WP site via the REST interface to do an address lookup.
If backend geocode works (add location , it geocodes) but not the front-end it is almost always an over-zealous WP security issue. The server needs to be able to talk to the Google API to get the geocode location and return it.
Are you restricting access to your site for certain public access, such as an age restriction. We see that on some sites selling alcohol or , now medical purpose therapy etc.
If yes, your age restriction plugin/theme feature is very likely blocking all REST API requests to /wp-json…
You need to be able to turn that feature off for any of their AJAX or REST URLS.
most older plugins/themes already do that for AJAX but have not updated for REST — which is far more prevalent now with WP 5.
Ok, I did a search on the page you provided a link and using dev tools to inspect site and errors saw this error:
Uncaught ReferenceError: mtfgf_settings is not defined
at HTMLDocument.eval (eval at <anonymous> (jquery.js?ver=1.12.4:2), <anonymous>:1052:9)
at i (jquery.js?ver=1.12.4:2)
at Object.add [as done] (jquery.js?ver=1.12.4:2)
at n.fn.init.n.fn.ready (jquery.js?ver=1.12.4:2)
at a.fn.init.n.fn.init (jquery.js?ver=1.12.4:2)
at new a.fn.init (jquery-migrate.min.js?ver=1.4.1:2)
at n (jquery.js?ver=1.12.4:2)
at HTMLScriptElement.c (main.min.js?ver=1.10.25:1)
at HTMLScriptElement.dispatch (jquery.js?ver=1.12.4:3)
at HTMLScriptElement.r.handle (jquery.js?ver=1.12.4:3)
That could be an issue
To see Import messages you need to turn on messages by checking it off under General/Admin/log import messages. It shows the files that are being loaded as they load, (check off load data) but the verbiage at the bottom line as you have shown is not appearing at the moment.
I tested my site and it imported and the blue boxes showing status worked. So now I am wondering if there is an issue with your geocoding API key or something else, like communication or firewall on the server is preventing your upload.
Thank you for providing your plugin environment and screenshots.
Can you turn on the import messages and report what it is showing?
Do you have your csv file properly formatted? I,e no sl_id column if they are not replacing a current location?
looks like you disabled REST API for anyone that is not logged in
If backend geocode works (add location , it geocodes) but not the front-end it is almost always an over-zealous WP security issue.
message about the rest……WP version 5.0 caused issues when it came to the plugins that rely heavily on REST. With WordPress 5 some cannot even save pages or posts. It is riddled with REST API and JavaScript errors about invalid JSON responses. REST forbidden means your proxy server or a WP plugin is preventing REST API calls. SLP will not work — nor will any WP page/post edits.
Do not know if that is your situation or not without your site url.
If that is not the issue and you think it is the way you have set the Google API keys See the developers latest Article about the type of referrers and IP restrictions with the Google API keys.
Next Question
Tagalong, yes it will not work with current versions (or any SLP versions above 4.8.6) that was retired over the course of a 3 year process . Tagalong, proPack, and a couple of other add-ons were combined into the Power add-on. See info about Legacy. Most likely as a result of WP auto updates or updates to version 5 forced you to update SLP I assume. Now those legacy add-ons do not work. Frustrating i know but there were just too many one on add-ons and changes in the way everything is working now just required rewrites over time. See Legacy
Thanks for providing that. It shouldnt effect SLP The “deprectaaed” WooCommerce one you can probably ignore, but the other two both have to do with your theme.
Contact the theme developer and send him those PHP errors. See about Javascript and PHP issues preventing SLP to load
P.S. Turn off the debugger if you still have it on, you should never leave that alive on a production site btw.
As far as how to set up the keys ,
The developer wrote a brand new article with a video that should explain it better.
https://www.storelocatorplus.com/api-keys-with-referer-restrictions-cannot-be-used/
Hi Andrew,
For some reason Lance is having a problem with being able to reply to this post.
One question/observation….can you edit and save pages or posts WP ? If not SLP will not work. Per lance, WP 5.0 changed and is riddled with REST API and JavaScript errors and invalid JSON responses.. SLP as well as core WordPress features rely heavily on the REST API. He will be writing about this, I cannot address it, since it is out of my skill set.
You mentioned yin first post , i.e Google API you did not have any restrictions no referrers . so the news article and latest video may not effect you.
Browser Key
This should have a single restriction turned on — the referer restriction. The value of that restriction should contain your website URL. Using a wildcard like https://*.storelocatorplus.com/ is usually a good idea as many web servers allow the non-www (https://storelocatorplus.com/) and WWW address (https://www.storelocatorplus.com) to be used.
additional info about how the SLP geocoding requests , how the IP restrictions work for geocoding etc.
https://www.storelocatorplus.com/api-keys-with-referer-restrictions-cannot-be-used/
If you could send any additional questions and info to the email support so Lance can answer the more technical questiosn on the subdirectory urls etc that would be appreciated.
?? I cant see any issue on your site.
1) What is your plugin environment? Please provide a screenshot of your plugin environment
2) Are you referring to being able to add a location under SLP Locations in the back end add? Do you have some other plugin like Smush that maybe clashing with SLP? Smush or any minify plugin can be turned off. SLp already mifies and there is a conflict with that plugin.
You can try debugging on the back end. There is an Enable debug under SLP /General tab, you can enable that and then try to perform the action and see if you get back any errors. and provide the error log or ffor better results ollow the WPDEBUG instructions in the troubleshooting docs
Thx for letting me know.
I will mark as closed
We need your plugin envirnment that will also show what verion of WP you are using, as you probably are aware, WP auto updated everyones sites and broke a lot of things,
I really cant weigh in or ask the developer to weigh in when we do not have your plugin environment or additional info
P.S. The demo at the time was probably NOT updated to WP version 5.0 or higher. And that is where WP broke a lot of things.
Lance is looking into it. Something changed recently and he is trying to see if it is WP, (there auto update security patch) Google or SLP.
We are having a difficult time trying to reproduce the issues on our sites.
Did you update after backing up? If you roll back SLP to 5.0.2 for instance is there a problem?
Is this the site url with issue? https://curbtheappeal.com/#HazardousSites
Alex,
Could you provide me the exact site url where the map loads so I can visualize what you are asking?
If all your locations are in UK you can use the append feature with experience add-on and it will show the areas only in UK but it will not go back to your center map at. Once the search has initiated on the site the google geocoding API kicks in.
Just using the Map domain as UK is not going to restrict searches to just that map domain you are correct. That is not how Google works.
You can help your customers out with experience add-on by providing the discrete search function
With Premier there is a limit by territory feature but it does not sound like that is what you are looking for. There is also a boundary influences guesses, but that will not limit the locations exclusively to the data set to recenter. Other option is to limit the results radius settings and radius behavior
Thanks for letting us know. I had a 1 hour meeting this morning with the SLP developer going over various scenarios and issues others were having and yours came up as well. So i received an impromptu lesson showing me where all the restrictions went , what the difference was etc, and the fact that SLP update a few months ago works differently t no longer routes geocoding requests direct to Google. Since a few releases ago, They are now routed to your WordPress install where WordPress communicates with Google. This allows your Google API keys to be secured and not leak out via JavaScript where anyone can “borrow” your API key and install it on their site while you pay the bill. Older versions of SLP didn’t care if your WordPress REST endpoints were mis-configured because it wasn’t using them
Glad to hear that the message you were seeing was indeed because of the IP address . And no it isn’t weird about the IP address, that was going to be today’s question to you after my meeting.
, Lance was explaining to me about the cpanel and the server proxy and the different IP address…..since I am really not that technical my eyes starting glazing over.