[Cici]

Can you please provide the info we need. I.E.

SLP under INFO and provide us a screenshot of what is shown under the SLP/INFO/Plugin environment

 

There is Troubleshooting suggestions

if search is not working

Is Ajax blocked

[Cici]

The error you are displaying explains the issue.  See docs about Google API keys

We need info about your SLP plugin environment.

Please read  forum guidelines before posting

[Cici]

You have special characters  on this line in your bubble layout and that is not going to work

=”slp_bubble_email”>

 

 

See the correct formatting here in docs

• This reply was modified 5 years, 3 months ago by Cici.

[Cici]

This post is all garbled. we cannot access that Google Sheet. Did you save it as a csv file? Please refer to the docs about importing.

 

https://docs.storelocatorplus.com/q-how-does-store-locator-plus-handle-large-location-list-imports/

Are you seeing any error messages when you import?

Did you use header file names   in your sheets which is required to import.

(All field names can drop the leading “sl_” for readability.   For example sl_address can become address.)

Any of the links in the back end should redirect you to the docs regarding importing. You may also search the docs site using keywords.  If you send a small sample sheet of the csv file you are trying to import , i.e.  few rows,  we will review for you. ( we will not attempt to import or review hundreds of lines in a spreadsheet)

 

Please let us know what error message you are seeing in WPSLP, we can sometimes decipher them, check to make sure WPSLP is not restricted by your host security. Also check the other suggestions under the Doc Import troubleshooting.

 

Thanks

[Cici]

Making the main (first) site the location source would need code modification & thus you would have to purchase hours on   retainer for any customization /code work by our developer 

 

[Cici]

Sorry,

No you cannot manage all the settings via  parent multi site

[Cici]

Are you using single drop down or single Parent? To show all categories use Single Drop down . it will show the child indented under the parent and also show all the categories that do  not have a parent to choose from.

 

if yoiu use Single parent as a selector you will only show categories that are parent

 

Or use Horizontal checkboxes, that will show both Parent child and those without child

[Cici]

Do you have a Premier subscription license?

[Cici]

Log into the SLP home page under that shows WordPress login  (Where you found your downloads) , THE MENU TAB your account

in bold letters there is your premier id and subscription number.

Instructions here

[Cici]

This functionality  “……, however, we need the postcode that is entered in step 1 to be part of the filter in terms of an additional hidden category or tag.”  does not exist, i.e to change dynamics and have a postal code become  a hidden category or tag.   Do you just not want it to show up in the results layout? Searches by postal code and results are combination of settings and the Google Map API platform.  You can change results layout since you have experience add-on

I am not following the logic of why you need  postal codes to become a  hidden category. If you are looking for reporting for marketing purposes, i.e top search postal codes you can turn on reports

I am not sure your desired outcome can be customized, but perhaps I am just not following the logic.

[Cici]

Hi Emma,

I have no idea why your topic was filtered as spam, I think it was pasted with the versions and it was garbled.

Anyway,  there is no way to have a “hidden category” that is generated from someone entering a postal code.  You can use the featured or ranking results if you want some locations, doctors to have preference over others.  You can use  button bar for  category selectors but I do not follow how you are describing the desired results other than featuring and not featuring.   For example if a doctor is in one category and one zip code, and the other is not in that category,m the one not in the category will not appear. If you have the postal code in your location and  it has the category that is  selected associated with it then it will show as a result.  Is this a Service Enterprise where you promote some Doctors over others depending on a plan for marketing services?   (Something like this Directory featured SEO Page templates) Other than that I am not sure I follow having post codes as categories

I am not sure if our developer could customize something for you. But you would need to send to contact and  any customization projects are  done via retainer,

[Cici]

P.S. Once you add your premier id let me know if you do not see the expanded category selector, the default first selection is the ” Hidden”option. Also once you are in Premier you can register and post in the Premier forums. I tend to look there first to answer any questions

[Cici]

Awesome, Thanks for letting us know Chris!  If you found our support helpful and wouldn’t mind leaving a great rating under the WP Store Locator Plus reviews I would surely appreciate it!

• This reply was modified 5 years, 4 months ago by Cici.

[Cici]

Hmm the docs site was being updated and I reported it to the developer . There was something going on with WP rocket showing blank page(s(.  but I believe he fixed it. Sorry about that

(I  just clicked on that link now and it cane up )

The category selector is under Search /Settings (see attached screenshot) It is a drop down menu.

https://docs.storelocatorplus.com/horizontal-vertical-checkbox-category-selector/

DO you have the premier zip file installed and active on your site?  Did you add your Premier user number and ID under General Admin section?

 

Attachments:

You must be logged in to view attached files.

[Cici]

This  error is stopping everything before SLP engages under your Index you have the below in red, use Inspect console and check the js error

 

https://www.valterra.com/dealer-locator/

if(!((anchors[i].href.indexOf(window.location.hostname) >= 0) || anchors[i].href==’#” || anchors[i].href==’javascript:void(0)” || anchors[i].href[0]==’/” || anchors[i].href[0]==’.”)){

 

anchors[i].setAttribute(‘target’, ‘_blank’);

 

[Cici]

That is ok, but the parent category has to have a name/slug associated with it , you cannot have a selector without also having the parent ,  you can use “Single Parent with  cascading drop down that will show all the children to select from.

https://docs.storelocatorplus.com/categories-taxonomy-and-settings/

 

If you watch the video ignore the tagalong reference, it is just categories now on your SLP back end, that video is from older versions. The capability is the same though,

 

 

 

[Cici]

Correction, The error could effect SLP, it indicates something is not right with your javascript

See Troubleshooting Search does not work, often it is cause by broken javascript

[Cici]

Correction, The error could effect SLP, it indicates something is not right with your javascript

See Troubleshooting Search does not work, often it is cause by broken javascript

[Cici]

Did your client update something besides SLP, did they recently update? , nothing has changed on our end that would render the search to be inoperable. A clue to what might be going on,  but I can only guess, is  by looking at your results and how they should appear.

Using just the basic SLP plugin there is no hide distance checkbox available.  (that is popart of the experience add-on) There should always be a number equating to distance  yet that site shows the word, (text)  miles and no distance (number) in front of it.

Were they using a legacy add-on perhaps but did not upgrade or purchase experience add-on?  or did someone try to hack the code? .

The reason I ask, it is not normal behavior to not see an actual number in front of miles unless you have hide distance checked off  or have changed the results layout .  The ability to “hide distance” is part of the experience add-on.   The ability to change the results layout is also part of the experience add-on.  (See delete results distance miles line)

You will need to run the debugger to see what the issue is and where it is coming from if changing the results settings after search does not help

https://docs.storelocatorplus.com/results-panel-settings/

Make sure the radius under initial search is a large enough number, especially if they have set the center map as United States.

Note; You mention they did not see console  errors but if I inspect your site using browser tool I see a javascript error under co sole:(This does not effect the SLP plugin but thought I should bring your attention to it,)

When you click on the location of the error:

if(!((anchors[i].href.indexOf(window.location.hostname) >= 0) || anchors[i].href==’#” || anchors[i].href==’javascript:void(0)” || anchors[i].href[0]==’/” || anchors[i].href[0]==’.”))

anchors[i].setAttribute(‘target’, ‘_blank’);

 

[Cici]

Under settings, under map , under bubble layout

Map Bubble layout (see doc page)

 

remove this line and save

<span id=”slp_tags”>[slp_location tags]</span>

[Cici]

Hi Wes,

Thank you, that isnt the Plugin environment I was referring to, the one I was referring to is under the SLP plugin  INFO tab, that shows us the SLP version and any add-ons (thank you , I see what you have now ) but  also WP version, PHP version, , etc You can also post in Premier forums. The people who posted 2 years ago were talking about file permissions and that was a WordPress security issue bug which prevented UTF8 CSV file types to be recognized and uploaded.  I tested and have imported a few different files using current wp version and SLP and am not seeing  any issues

If you are being prevented  or seeing a security issue and you have latest WP 5.3.2 I  can only guess it is your hosting company or something else in your environment has changed,

https://docs.storelocatorplus.com/q-how-does-store-locator-plus-handle-large-location-list-imports/

 

https://docs.storelocatorplus.com/troubleshooting-large-scale-exports/

 

If you want me to test your csv file you can send  a small sample of your csv file ( first few lines) to  support and we can test on my siteto see if there is anything wonky

P.S. Buy Here Woo Commerce was never updated to version 5, so you can ignore or deactivate

 

 

[Cici]

Hi Chris, Your CSV file is fine and it loaded into my test site  quickly.

So I am wondering if it is your browser timing out or the server not communicating, an overzealous security measure?

do you have a Google API browser key on your staging site?

 

[Cici]

@wes

I split your comment out, if you noticed those other forum topics that you glommed on were dated back in Dec 2018.   The Power add-on issues were resolved  back in December 2018. What versions of everything are you using? a screen shot of your   Plugin environment  etc. would help.  Please see Forum Posting  guidelines 

 

 

 

 

[Cici]

Please provide your plugin Environment under the info tab.

Here are some more suggestions about Troubleshooting Imports,

https://docs.storelocatorplus.com/q-how-does-store-locator-plus-handle-large-location-list-imports/

 

https://docs.storelocatorplus.com/troubleshooting-large-scale-exports/

 

The csv file formats, make sure they are correct. I believe you are familiar with that but if you are using  Microsoft excel to convert to csv file, just make sure the csv file is readable. if you want to send me a partial example with first few lines (not all 760 lines) I will test on my test site to ensure correct format used.

Example CSV file

 

Note;

Delete ProPack if you still have that installed, it should have been deactivated when you uploaded Power if you were using it on same site. it  shouldnt effect the imports anyway, it is just a note

 

[Cici]

Eric,

 

thank you for letting us know.   Sounds like they are a bit over zealous with security if they are blocking communications with WordPress plug-ins. Hope you can get it resolved with them.

• This reply was modified 5 years, 4 months ago by Cici.

[Author]

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