Forum Replies Created
-
Posts
-
I do not see anything referring to the phone but there is a phone number in your site bubbles when opened. Is that what you are referring to?
The bubble layout details
I believe the developer answered this in support.
You are not using the most current versions. Make sure you have a back-up of your site and update to latest versions in production.
For others who may read this the answer from the SLP developer:
“This statement is an AJAX object definition, not a URL call.
var slp_experience = {“ajaxurl”:”https:\/\/blueseal.com\/wp-admin\/admin-ajax.php”};Any SLP calls made to the back end will be an XHR call.
These are the only XHR calls on blueseal.com: (Screenshot of their site inspection calls”
However there IS a cached version of a munged JavaScript environment that is loading the SLP Experience add-on widget JavaScript to every page. While this will load the code into the browser, it will not fire off a back end request without direct user interaction.
It’s presence with no SLP widget on the page indicates the JavaScript code-compiler and minification process related to this caching system is not setup properly and at a minimum needs to be flushed to get the proper active environment for each page on the site.
Also, check what else you updated recently or changed. Inspect the console for Json or javascriot errors. I saw one on your site about an info bubble footer. Power add-on does not change or control the Info bubble under the Settings/Maps.
*Hopefully you have a back up and are working on a dev site or staging site for updates. if so you may want to reinstate the back up to before you were having issues
You may want to use the https://docs.storelocatorplus.com/debugging-with-debug-log/WP Debugger to find errors
Did you try our suggestion of turning off each other plugin one by one to see if that clears the issue.
Also try a vanilla Word press theme?
Can you please provide the info we need. I.E.
SLP under INFO and provide us a screenshot of what is shown under the SLP/INFO/Plugin environment
There is Troubleshooting suggestions
The error you are displaying explains the issue. See docs about Google API keys
We need info about your SLP plugin environment.
Please read forum guidelines before posting
You have special characters on this line in your bubble layout and that is not going to work
=â€slp_bubble_emailâ€>
See the correct formatting here in docs
This post is all garbled. we cannot access that Google Sheet. Did you save it as a csv file? Please refer to the docs about importing.
https://docs.storelocatorplus.com/q-how-does-store-locator-plus-handle-large-location-list-imports/
Are you seeing any error messages when you import?
Did you use header file names in your sheets which is required to import.
(All field names can drop the leading “sl_” for readability. For example sl_address can become address.)
Any of the links in the back end should redirect you to the docs regarding importing. You may also search the docs site using keywords. If you send a small sample sheet of the csv file you are trying to import , i.e. few rows, we will review for you. ( we will not attempt to import or review hundreds of lines in a spreadsheet)
Please let us know what error message you are seeing in WPSLP, we can sometimes decipher them, check to make sure WPSLP is not restricted by your host security. Also check the other suggestions under the Doc Import troubleshooting.
Thanks
Making the main (first) site the location source would need code modification & thus you would have to purchase hours on retainer for any customization /code work by our developer
Sorry,
No you cannot manage all the settings via parent multi site
Are you using single drop down or single Parent? To show all categories use Single Drop down . it will show the child indented under the parent and also show all the categories that do not have a parent to choose from.
if yoiu use Single parent as a selector you will only show categories that are parent
Or use Horizontal checkboxes, that will show both Parent child and those without child
Do you have a Premier subscription license?
Log into the SLP home page under that shows WordPress login (Where you found your downloads) , THE MENU TAB your account
in bold letters there is your premier id and subscription number.
This functionality “……, however, we need the postcode that is entered in step 1 to be part of the filter in terms of an additional hidden category or tag.” does not exist, i.e to change dynamics and have a postal code become a hidden category or tag. Do you just not want it to show up in the results layout? Searches by postal code and results are combination of settings and the Google Map API platform. You can change results layout since you have experience add-on
I am not following the logic of why you need postal codes to become a hidden category. If you are looking for reporting for marketing purposes, i.e top search postal codes you can turn on reports
I am not sure your desired outcome can be customized, but perhaps I am just not following the logic.
Hi Emma,
I have no idea why your topic was filtered as spam, I think it was pasted with the versions and it was garbled.
Anyway, there is no way to have a “hidden category” that is generated from someone entering a postal code. You can use the featured or ranking results if you want some locations, doctors to have preference over others. You can use button bar for category selectors but I do not follow how you are describing the desired results other than featuring and not featuring. For example if a doctor is in one category and one zip code, and the other is not in that category,m the one not in the category will not appear. If you have the postal code in your location and it has the category that is selected associated with it then it will show as a result. Is this a Service Enterprise where you promote some Doctors over others depending on a plan for marketing services? (Something like this Directory featured SEO Page templates) Other than that I am not sure I follow having post codes as categories
I am not sure if our developer could customize something for you. But you would need to send to contact and any customization projects are done via retainer,
P.S. Once you add your premier id let me know if you do not see the expanded category selector, the default first selection is the ” Hidden”option. Also once you are in Premier you can register and post in the Premier forums. I tend to look there first to answer any questions
Awesome, Thanks for letting us know Chris! If you found our support helpful and wouldn’t mind leaving a great rating under the WP Store Locator Plus reviews I would surely appreciate it!
Hmm the docs site was being updated and I reported it to the developer . There was something going on with WP rocket showing blank page(s(. but I believe he fixed it. Sorry about that
(I just clicked on that link now and it cane up )
The category selector is under Search /Settings (see attached screenshot) It is a drop down menu.
https://docs.storelocatorplus.com/horizontal-vertical-checkbox-category-selector/
DO you have the premier zip file installed and active on your site? Did you add your Premier user number and ID under General Admin section?
This error is stopping everything before SLP engages under your Index you have the below in red, use Inspect console and check the js error
https://www.valterra.com/dealer-locator/
if(!((anchors[i].href.indexOf(window.location.hostname) >= 0) || anchors[i].href==’#” || anchors[i].href==’javascript:void(0)” || anchors[i].href[0]==’/” || anchors[i].href[0]==’.”)){
anchors[i].setAttribute(‘target’, ‘_blank’);
That is ok, but the parent category has to have a name/slug associated with it , you cannot have a selector without also having the parent , you can use “Single Parent with cascading drop down that will show all the children to select from.
https://docs.storelocatorplus.com/categories-taxonomy-and-settings/
If you watch the video ignore the tagalong reference, it is just categories now on your SLP back end, that video is from older versions. The capability is the same though,
Correction, The error could effect SLP, it indicates something is not right with your javascript
See Troubleshooting Search does not work, often it is cause by broken javascript
Correction, The error could effect SLP, it indicates something is not right with your javascript
See Troubleshooting Search does not work, often it is cause by broken javascript
Did your client update something besides SLP, did they recently update? , nothing has changed on our end that would render the search to be inoperable. A clue to what might be going on, but I can only guess, is by looking at your results and how they should appear.
Using just the basic SLP plugin there is no hide distance checkbox available. (that is popart of the experience add-on) There should always be a number equating to distance yet that site shows the word, (text) miles and no distance (number) in front of it.
Were they using a legacy add-on perhaps but did not upgrade or purchase experience add-on? or did someone try to hack the code? .
The reason I ask, it is not normal behavior to not see an actual number in front of miles unless you have hide distance checked off or have changed the results layout . The ability to “hide distance” is part of the experience add-on. The ability to change the results layout is also part of the experience add-on. (See delete results distance miles line)
You will need to run the debugger to see what the issue is and where it is coming from if changing the results settings after search does not help
https://docs.storelocatorplus.com/results-panel-settings/
Make sure the radius under initial search is a large enough number, especially if they have set the center map as United States.
Note; You mention they did not see console errors but if I inspect your site using browser tool I see a javascript error under co sole:(This does not effect the SLP plugin but thought I should bring your attention to it,)
When you click on the location of the error:
if(!((anchors[i].href.indexOf(window.location.hostname) >= 0) || anchors[i].href==’#” || anchors[i].href==’javascript:void(0)” || anchors[i].href[0]==’/” || anchors[i].href[0]==’.”))
anchors[i].setAttribute(‘target’, ‘_blank’);
Under settings, under map , under bubble layout
Map Bubble layout (see doc page)
remove this line and save
<span id=”slp_tags”>[slp_location tags]</span>
Hi Wes,
Thank you, that isnt the Plugin environment I was referring to, the one I was referring to is under the SLP plugin INFO tab, that shows us the SLP version and any add-ons (thank you , I see what you have now ) but also WP version, PHP version, , etc You can also post in Premier forums. The people who posted 2 years ago were talking about file permissions and that was a WordPress security issue bug which prevented UTF8 CSV file types to be recognized and uploaded. I tested and have imported a few different files using current wp version and SLP and am not seeing any issues
If you are being prevented or seeing a security issue and you have latest WP 5.3.2 I can only guess it is your hosting company or something else in your environment has changed,
https://docs.storelocatorplus.com/q-how-does-store-locator-plus-handle-large-location-list-imports/
https://docs.storelocatorplus.com/troubleshooting-large-scale-exports/
If you want me to test your csv file you can send a small sample of your csv file ( first few lines) to support and we can test on my siteto see if there is anything wonky
P.S. Buy Here Woo Commerce was never updated to version 5, so you can ignore or deactivate