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Correction, The error could effect SLP, it indicates something is not right with your javascript
See Troubleshooting Search does not work, often it is cause by broken javascript
Correction, The error could effect SLP, it indicates something is not right with your javascript
See Troubleshooting Search does not work, often it is cause by broken javascript
Did your client update something besides SLP, did they recently update? , nothing has changed on our end that would render the search to be inoperable. A clue to what might be going on, but I can only guess, is by looking at your results and how they should appear.
Using just the basic SLP plugin there is no hide distance checkbox available. (that is popart of the experience add-on) There should always be a number equating to distance yet that site shows the word, (text) miles and no distance (number) in front of it.
Were they using a legacy add-on perhaps but did not upgrade or purchase experience add-on? or did someone try to hack the code? .
The reason I ask, it is not normal behavior to not see an actual number in front of miles unless you have hide distance checked off or have changed the results layout . The ability to “hide distance” is part of the experience add-on. The ability to change the results layout is also part of the experience add-on. (See delete results distance miles line)
You will need to run the debugger to see what the issue is and where it is coming from if changing the results settings after search does not help
https://docs.storelocatorplus.com/results-panel-settings/
Make sure the radius under initial search is a large enough number, especially if they have set the center map as United States.
Note; You mention they did not see console errors but if I inspect your site using browser tool I see a javascript error under co sole:(This does not effect the SLP plugin but thought I should bring your attention to it,)
When you click on the location of the error:
if(!((anchors[i].href.indexOf(window.location.hostname) >= 0) || anchors[i].href==’#” || anchors[i].href==’javascript:void(0)” || anchors[i].href[0]==’/” || anchors[i].href[0]==’.”))
anchors[i].setAttribute(‘target’, ‘_blank’);
Under settings, under map , under bubble layout
Map Bubble layout (see doc page)
remove this line and save
<span id=”slp_tags”>[slp_location tags]</span>
Hi Wes,
Thank you, that isnt the Plugin environment I was referring to, the one I was referring to is under the SLP plugin INFO tab, that shows us the SLP version and any add-ons (thank you , I see what you have now ) but also WP version, PHP version, , etc You can also post in Premier forums. The people who posted 2 years ago were talking about file permissions and that was a WordPress security issue bug which prevented UTF8 CSV file types to be recognized and uploaded. I tested and have imported a few different files using current wp version and SLP and am not seeing any issues
If you are being prevented or seeing a security issue and you have latest WP 5.3.2 I can only guess it is your hosting company or something else in your environment has changed,
https://docs.storelocatorplus.com/q-how-does-store-locator-plus-handle-large-location-list-imports/
https://docs.storelocatorplus.com/troubleshooting-large-scale-exports/
If you want me to test your csv file you can send a small sample of your csv file ( first few lines) to support and we can test on my siteto see if there is anything wonky
P.S. Buy Here Woo Commerce was never updated to version 5, so you can ignore or deactivate
Hi Chris, Your CSV file is fine and it loaded into my test site quickly.
So I am wondering if it is your browser timing out or the server not communicating, an overzealous security measure?
do you have a Google API browser key on your staging site?
I split your comment out, if you noticed those other forum topics that you glommed on were dated back in Dec 2018. The Power add-on issues were resolved back in December 2018. What versions of everything are you using? a screen shot of your Plugin environment etc. would help. Please see Forum Posting guidelines
Please provide your plugin Environment under the info tab.
Here are some more suggestions about Troubleshooting Imports,
https://docs.storelocatorplus.com/q-how-does-store-locator-plus-handle-large-location-list-imports/
https://docs.storelocatorplus.com/troubleshooting-large-scale-exports/
The csv file formats, make sure they are correct. I believe you are familiar with that but if you are using Microsoft excel to convert to csv file, just make sure the csv file is readable. if you want to send me a partial example with first few lines (not all 760 lines) I will test on my test site to ensure correct format used.
Note;
Delete ProPack if you still have that installed, it should have been deactivated when you uploaded Power if you were using it on same site. it shouldnt effect the imports anyway, it is just a note
You can search the documentation or click in the back end of the plugin to see what fields are controlled by what …
Under Settings/Search/in the box search layout
See attached screenshot , in the back end you should familiarize your self with all the different fields and settings, or look under view to see if there is a pre-built layout (assume you are using a test site or staging site) hover over the sections of the fields, most have a link to the right that will lead to documentation.
https://docs.storelocatorplus.com/search-layout-shortcodes-and-attributes/
https://docs.storelocatorplus.com/slplus-shortcode-options/
P.S.
Please do not send both emails and forum questions to ask similar or same questions. Preferred method is using the forums so others can benefit from the answers., We ask that you provide your plugin info each time as well since we do not always know what versions or add-ons people are using. (Also, your email address has one name and these forums have another, it gets confusing.)
You need to go to your account and just Download the Store locator Plus Premier , you do not need to re download experience or Power if you already have downloaded them, and if you have latest version 5.3.2. Ignore the rest you do not need them
Then when you go to your WordPress install just add it the way you would any other plugin . The only other thing you need to do to get the additional features is add your user id and subscription under general
You only need to download what you need.
You downloaded Power and Experience.
What failed to download?
Yes you can change anything including color with CSS if the View/Plugin style does not have what you want.
The developer also wrote an article about the way WordPress has made it easier to do it right there. That way you do not need to save the CSS every time you update the plugin.
https://docs.storelocatorplus.com/wordpress-custom-css-rules/
Also see how to use or apply Custom CSS
To change the order, of the layout See Search Layout attributes and map and results
There are a few different Layout styles under Settings/View Gallery styles that have been built for premier customers as well.
Good news , thx for letting us know. It may be something to do with your them, or a WP update since a lot of themes did updates when WP changed and added CSS in the basic files. or perhaps the Experience update or Power update or premier update patched something that effected that…dunno but glad it is fixed
P.S. I just reviewed the email, you may be confused about what is and what is not a subscription.
The add-ons ( Power and Experience) for WordPress Store locator plus are NOT subscriptions so you will not be charged again for those.
You buy them you own them
PREMIER is a subscription that includes the add-ons but also includes customized solutions and functionality and additional features that were customized for specifc clients who requested additional features and then included in the Premier subscription for all Premier users..
I do not know if you are confusing the WPSLP stand alone DIY plugin with the MYSLP Saas (Software as a service) platform that can run on multiple platforms not just WordPress, and that is not a product but a service. (?) MySLP is a software as as service and as such is a monthly subscription with different level plans based on features, number of locations and map views, that is maintained by the MYSLP server and which also obtains and maintains the Google APIs it uses a simple embed script.
Our site is working, we do not review emails 24/7 . As I explained in prior reply “If you need the Power add-on that is sold separately. It is more than a “tags” add-on and tags is built on the same WP taxonomy as categories are. It also allows you to establish directories,have SEO pages, have contact fields, import/export, , have categories.
Or you can request a coupon opt to buy the Premier subscription and request a coupon to be applied to the initial set up fee, please note that Premier is a yearly subscription
it would make no sense for a the premier subscription to be sold for less then the price of the two add-ons. I believe the support answered your email. Not sure what you need now, but what you are trying to do, by adding tags, was a suggestion because as mentioned the functionality you requested was not a built in feature and to have it customized would cost more than the suggested Premier subscription. Premier has additional features such as category selectors, cluster map markers url controls phone ext delimiter, to name a few. I do not know the business model of your client or what features and functionality might optimize your site.
If you need customization that would require a Premier subscription first, a review by the developer to see if your project fits into scope and schedule and the developer retainer (Cyber Sprocket).
Ok I will email to the name on the original order. (Todd)
No problem, not sure if that is BB press new privacy rule or if you need to now click on “follow” . Will take a look. Thx
We reviewed the email you sent to contact us and provided some suggestions. In the future if you could provide the Plugin environment (i.e what add-ons etc you have a screenshot of the INFO tab for just SLP) that would assist us in not sending you down a rabbit hole. Apparently you already have a premier subscription which included experience add-on.
To not have any results appear if text is not entered in the search box field ( your site visitor opts to not add any information for their search) and then clicks find locations, the results as determined by your other settings will appear . Other customers have added instructional labels in the search box, or hidden the search address box altogether and opted for drop down menus or category selector options or using directory option
Yes .
You would need to have the* Experience add-on. ‘Under Settings/Results/Disable initial directory would need to be checked off.
Under Results Panel in documentation:
There is a screenshot of where this is checked off (with experience add-on)
Do Not show the results immediately until after a search has been performed. The setting is labeled “Disable Initial directory”.
*There are additional settings such as discrete search, changing layouts and appearances etc with the Experience add-on.
See WPSLP self managed documentation for more info about those.
If you opt to switch over to MYSLP the level plan you would want would be Professional
I have used the exact same settings you are using and have updated my site Premier version to 5.3.2 , using a regular WP theme and cannot reproduce your issues. We have other premier customers who rely heavily on the category selector and no reports of any issues. It is something unique to your site. (Also the premier 5.3.2 update had to be done manually because it only works with WP version 5.3.2 so we did not want to make it an auto update for those people who did not update WP to 5.3.2
If you have a staging/dev site, did you also try it using a standard WordPress theme and not a custom theme?
Paid support select Next Biz day login
Once that is purchased send an email with login support and provide the staging site url , etc. He will not work on live sites so make sure it is exact clone of the site you are having issues with
If you need the Power add-on that is sold separately. It is more than a “tags” add-on and tags is built on the same WP taxonomy as categories are. It also allows you to establish directories,have SEO pages, have contact fields, import/export, , have categories.
Or you can request a coupon opt to buy the Premier subscription and request a coupon to be applied to the initial set up fee, please note that Premier is a yearly subscription and has many additional functions and features not found in either add-on. Such as dial ext. phone link. cluster map markers, url controls and more
You are not on our server so we would not be auto pinging Google with call backs, but using any Browser dev tools you can see that you have this in as your results container for some of your locations:
href which I have never seen done before. So you have maps built within maps.
Every time your sit loads the map and results it is pinging that geocode you have built into your results (or theme). Looks nice but you should contact Google support on how that is impacting your api billing.
some suggestions the developer wrote an article about reducing Geocoding.
The most common issue if you cannot edit or add locations is a conflict with another plug-in. (like a minify plugin such as Smush it)
But in your case looking at that site, You have a mismatch of versions with the WPSLP Core .min and slp_core min
I have no idea how that happened unless your site was migrated incorreclty, or you have left on WP_Debug and/or something during your update was not copied over. Ive not seen that situation before. Usually both those files are pretty much exact same version numbers with maybe the time stamp slightly different,
These are the two different versions showing if I inspect your sources on that site
https://afxracing.com/wp-content/plugins/store-locator-le/js/slp_core.min.js?ver=1578532156
and https://afxracing.com/wp-content/plugins/store-locator-le/js/wpslp.min.js?ver=1528404084Back up your site, and you may have to uninstall and reinstall SLP again.
Turn off other plugins one by one. to see if error goes away.
if you still have issues :
troubleshooting suggestions , turn on WP debugger