[Cici]

Also,  note:

you should be downloading both The Experience plugin as well as power plug-in from your account.

here is some info for you about how to download and activate.

Follow these steps to manually install or  upgrade your add-on packs:

Login to your account on the Store Locator Plus website.

Download your add-on packs (Power and Experience and premier)

If updating or adding, Via your WordPress admin panel, deactivate and delete any outdated add-on packs.

Via your WordPress admin panel, install the zip files you downloaded from the Store Locator Plus site, activate SLP, then  activate the add-on packs.

 

[Cici]

See our Search not working helpful hints and Javascript errors. I looked at your site and using  browser dev tools and under console saw the below javascript errors on your site. You will need to fix these

 

 

Uncaught SyntaxError: Unexpected end of input

jquery-3.4.1.min.js?ver=3.4.1:2 Uncaught TypeError: Cannot read property ‘webkit’ of undefined

at HTMLDocument.<anonymous> (plugins.js?ver=1.0:158)

at e (jquery-3.4.1.min.js?ver=3.4.1:2)

at t (jquery-3.4.1.min.js?ver=3.4.1:2)

jquery-3.4.1.min.js?ver=3.4.1:2 Uncaught Error: Syntax error, unrecognized expression: #header a[href*=#]:not([href=#], a.button[href*=#]:not([href=#])

at Function.se.error (jquery-3.4.1.min.js?ver=3.4.1:2)

at se.tokenize (jquery-3.4.1.min.js?ver=3.4.1:2)

at se.select (jquery-3.4.1.min.js?ver=3.4.1:2)

at Function.se (jquery-3.4.1.min.js?ver=3.4.1:2)

at Function.a.find (jquery-migrate-3.0.0.min.js?ver=3.0.0:2)

at k.fn.init.find (jquery-3.4.1.min.js?ver=3.4.1:2)

at a.fn.init.k.fn.init (jquery-3.4.1.min.js?ver=3.4.1:2)

at new a.fn.init (jquery-migrate-3.0.0.min.js?ver=3.0.0:2)

at k (jquery-3.4.1.min.js?ver=3.4.1:2)

at HTMLDocument.<anonymous> (functions.js?ver=1.0:80)

 

[Cici]

I have the developer looking into the issue in general and will let you know if he has an update soon.

[Cici]

Ok, I see that the email comes up now

because of your other issue with storepage and the errors I saw on your site  the developer is republishing some JS script that  may not have made it all the way through publications.

First make sure you have recent update and  you have saved in a sepafrate file your bubble layout that works for you

then you can try the update to SLP EXP to 5.5.1 It is under your account in downloads or you can checl WP Check again for updates and it should appear there

[Cici]

note that Extended data manager may not work, most likely will not work . The developer of that add-on was DeBaat and he stopped updating them over 2 years ago so I would suggest deactivating  that one

I am having the developer look at  your issue as I noted there were some errors on your site noting SLP EXP and Premier.

In the mean time if you could check these

• make sure the web server cache is cleared (opCache, minification apps, CDNs, etc
• as well as the browser

3:41

As well as the browser.

[Cici]

Extended data Manager is a third art plugin by DeBaat and will not work with any of our plugins any longer, That author (DeBAAT not the SLP author) stopped updating his add-ons so we had to deactivate them. We announced this two years agohttps://storelocatorplus.com/legacy-third-party-add-ons-deactivation/

So if that is what you mean by critical error, deactivate that plugin

 

I know you said you used the layout code but when I looked at your actual  URL the actual site and inspected the bubble element that is NOT what was appearing.  I provided you the screenshot of what is really in there. I do not know if you need to refresh and flush your cache, it is possible. There were NO closing anchors. So if you are testing s on a staging site please provide that. What is giving you a critical error?

I will show you a screenshot of your elements for the bubble layout. As you can see there are NO closing html anchors. so if you say there is in the back end of SLP under MAP bubble then maybe your theme is overriding it and stripping out the slp info bubble div. or your cacheing is interfering. .

if that is the case,  On a staging site, turn off the other plugins and  try a totally Vanilla, i.e a not customized nor any Premier theme  and use a free WordPress theme and see how the info bubble displays then. I am pretty sure you will see it displays correctly. If so you know it is your theme.

Again here is attached screenshot of the elements as they are written  in your bubble.

 

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[Cici]

I need the site url tand or a screenshot o see what you are seeing

“slp_Filter undefined “is to ubiquitous a term for me to figure out what or where exactly you may be seeing that.

(this url is not view able   thttps://ilffp.local/)

 

please provide a screenshot since  I do know what you mean by “single location page” nor what error you are seeing, nor where you are seeing it.

are you referring to the back end locations or SEO Pages, or the website page link that directs to SEO Pages>??   front end? Browser? SEO Page template?

have you tried a vanilla WordPress theme?   What theme are you using?

 

Example: Are you using Enfold Theme with SEO Pages, (there is info here on that)

 

[Cici]

@Kent

the other premier customer said it wasnt one of the ones on WP engine list, but he found it.according to him .. “testing showed that some plugins needed to be deactivated and then re-activated after running updates.  The conflict  was most likely the Event Calendar, Bloom, or Revolution Slider”

 

[Cici]

We had a premier customer who was having a similar issue, They also use WPengine dedicated server. he found there was another plugin that was causing the issue.

 

I do not know at this time if it was one that may have been on the WPEngine list here

or something totally different. You may want to check with WPEngine support

[Cici]

In the future , or next post : Please provide your Plug-in environment as outlined here and in posting guidelines

I see the following elements On your site for bubble layout by inspecting using any dev tools in your browser :

 

I see this in one of your bubbles I chose at random: for example you do not have a closing anchor

<a href=”mailto:jherold@lohnsteuerhilfe.net” target=”_blank” class=”storelocatorlink”><span id=”slp_bubble_url”></span>

<span id=”slp_bubble_phone”><span class=”location_detail_label”></span><font style=”vertical-align: inherit;”><font style=”vertical-align: inherit;”>: 030-96063687</font></font><br></span>

 

In the documentation for layout and shortcode attributes as well as under the BUBBLE layout both show a closing anchor

mailto<span id=”slp_bubble_email”>[slp_location email         wrap    mailto ][slp_option label_email ifset email][html closing_anchor ifset email][html br ifset email]</span><span id=”slp_bubble_phone”>[html br ifset phone]</span>

You do not have closing anchor after the email html  nor the correct format on the actual site , so you either did not save it or update your site after saving. Bevause this is not what is being shown ( I attached a screenshot showing exactly what is being shown. if you have written it correctly in SLP then look at your divi theme, a lot of your styling is inherited from that divi theme to see if it is overwirting it. if it is you may need to add CSS . You can set your own custom CSS rules under the Settings/ View  and then entering Custom CSS  in the box labeled CSS.

This is an example of properly formatted bubble layout with closing anchors

<span id=”slp_bubble_email”>[slp_location email         wrap    mailto ][slp_option label_email ifset email][html closing_anchor ifset email][html br ifset email]</span>

<span id=”slp_bubble_phone”>[html br ifset phone]

<span class=”location_detail_label”>[slp_option   label_phone   ifset   phone]</span>[slp_location phone         suffix    br]</span>

 

 

• This reply was modified 5 years, 1 month ago by Cici. Reason: add screenshot

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[Cici]

Hi Kevin,

a screenshot showing it is at zero is not needed.  (we believe you) A screenshot of  your plugin environment and  a partial list as an attachment (first 10 lines at most) of the csv file you are importing  is helpful.

You exported your locations to a csv file correct?   Therefore  I assume you see the new file as having a column called sl_id?

Delete the col sl_id unless you have a specific reason for needing it. A location if changed and re-imported could have a different sl_id, it is a unique number assigned in the plug-in.

See duplicate import and headers

Next, make sure your host is not blocking communications or timing out.

https://docs.storelocatorplus.com/q-how-does-store-locator-plus-handle-large-location-list-imports/

Check out the Large List Import hints for fine tuning your server environment.

Troubleshooting import and export more info.

[Cici]

Ok. The developer , Lance is experienced also with databases,server configuration, Application architecture, design, and development and all the technical aspects that I am NOT. 🙂

So if you come to a FULL stop and want or need to hire him separately ,shoot an email to support and we can provide you a link for non-SLP support services. Of course if you pay him to troubleshoot and the issue is with the SLP plug-in or SLP add-on he will make it right with no cost to you.

[Cici]

You should be seeing all of these fields and functions under Settings/MAP if you have Premier and Experience and Power installed . There are also links to the docs site in the back end.

Are you saying you do not see this ?

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[Cici]

Please provide your Plugin Information. As requested in Forum Guidelines .

If you do not have a MAP Bubble layout in the back end under the Settings?Map there is something you need to troubleshoot to see if their is another plugin or your theme or versions of Premier that is preventing you from seeing all the fields. . Are you using a Minifying Plugin like Smush it? If so turn that off. Other Debugging instructions,

When you say you “switched maps” Do you mean you changed the back end under view , i.e.the styling . See PLUG In style. What styling were you using ? Switching will not auto delete any of your settings. But if you have a back up grab from there or the read me text. If you were using Legacy styles you can download them from here. WP now includes CSS

follow the WordPress best practices and have a back up before updating or making any changes. See post by our developer about updates and saving settings.https://storelocatorplus.com/manually-updating-wordpress-plugins/

Without more information about your Plugin environment or your site url you are having trouble with, all we can do is direct you to some general suggestions

[Cici]

I do not see anything referring to the phone but there is a phone number in your site bubbles when opened. Is that what you are referring to?

 

The bubble layout details

https://docs.storelocatorplus.com/map-info-bubble/

[Cici]

I believe the developer answered this in support.

You are not using the most current versions. Make sure you have a back-up of your site and update to latest versions in production.

For others who may read this the answer from the SLP developer:

“This statement is an AJAX object definition, not a URL call.
var slp_experience = {“ajaxurl”:”https:\/\/blueseal.com\/wp-admin\/admin-ajax.php”};

Any SLP calls made to the back end will be an XHR call.

These are the only XHR calls on blueseal.com: (Screenshot of their site inspection calls”

However there IS a cached version of a munged JavaScript environment that is loading the SLP Experience add-on widget JavaScript to every page. While this will load the code into the browser, it will not fire off a back end request without direct user interaction.

It’s presence with no SLP widget on the page indicates the JavaScript code-compiler and minification process related to this caching system is not setup properly and at a minimum needs to be flushed to get the proper active environment for each page on the site.

[Cici]

Also, check what else you updated recently or changed.  Inspect the console for Json or javascriot errors. I saw one on your site about an info bubble footer. Power add-on does not change or control the Info bubble under the Settings/Maps.

 

*Hopefully you have a back up and are working on a dev site or staging site for updates.  if so you may want to reinstate the back up to before you were having issues

You  may want to use the https://docs.storelocatorplus.com/debugging-with-debug-log/WP Debugger to find errors

[Cici]

Did you try our suggestion of turning off each other plugin one by one to see if that clears the issue.

Also try a vanilla  Word press theme?

 

 

 

[Cici]

Can you please provide the info we need. I.E.

SLP under INFO and provide us a screenshot of what is shown under the SLP/INFO/Plugin environment

 

There is Troubleshooting suggestions

if search is not working

Is Ajax blocked

[Cici]

The error you are displaying explains the issue.  See docs about Google API keys

We need info about your SLP plugin environment.

Please read  forum guidelines before posting

[Cici]

You have special characters  on this line in your bubble layout and that is not going to work

=”slp_bubble_email”>

 

 

See the correct formatting here in docs

• This reply was modified 5 years, 1 month ago by Cici.

[Cici]

This post is all garbled. we cannot access that Google Sheet. Did you save it as a csv file? Please refer to the docs about importing.

 

https://docs.storelocatorplus.com/q-how-does-store-locator-plus-handle-large-location-list-imports/

Are you seeing any error messages when you import?

Did you use header file names   in your sheets which is required to import.

(All field names can drop the leading “sl_” for readability.   For example sl_address can become address.)

Any of the links in the back end should redirect you to the docs regarding importing. You may also search the docs site using keywords.  If you send a small sample sheet of the csv file you are trying to import , i.e.  few rows,  we will review for you. ( we will not attempt to import or review hundreds of lines in a spreadsheet)

 

Please let us know what error message you are seeing in WPSLP, we can sometimes decipher them, check to make sure WPSLP is not restricted by your host security. Also check the other suggestions under the Doc Import troubleshooting.

 

Thanks

[Cici]

Making the main (first) site the location source would need code modification & thus you would have to purchase hours on   retainer for any customization /code work by our developer 

 

[Cici]

Sorry,

No you cannot manage all the settings via  parent multi site

[Cici]

Are you using single drop down or single Parent? To show all categories use Single Drop down . it will show the child indented under the parent and also show all the categories that do  not have a parent to choose from.

 

if yoiu use Single parent as a selector you will only show categories that are parent

 

Or use Horizontal checkboxes, that will show both Parent child and those without child

[Author]

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