[Cici]

Ok,

Well your SLP and add-ons are not latest version. 

(but that does not effect the directions  where to input  API fields)

In SLP go to the GENERAL TAB  

add the

Google API Browser key

 

you do NOT need the Google Geocoding key if you have not added referrer restrictions.

If you already have a key there and have the error still (I cannot see since you have turned off the SLP on your site url)

then that means perhaps you did not add a billing account, or your credit card with Google is expired?  In that case please read in Google Support for suggestions

 

[Cici]

Do you have a Google API key? Do you have a billing account with a credit card attached to it?

Did you r Migrate your site and perhaps need to revist the Google API   set up ?

I cannot provide specific information without the info requested in posting guidelines.

 

1) Need Screen shot of your SLP INFO/PLUGIN ENVIRONMENT that shows SLP versions,PHP, MYSQL and WP version

2} your site url that is  showing the error.

[Cici]

sorry I thought I( answered this yesterday,

 

Please follow forum posting guidelines. See Plugin environment info. We need versions etc. Are you using latest version of SLP and add-ons? What add-ons are you using? What version of WordPress

Without this info we cannot assist you with specifics. I do see your results layout and it seems to be coming from fusion and or legacy css. I do not see the results tags  line in your results wrappers.

<span id=”slp_tags”>[slp_location tags]</span>

 

See result s layout

See Legacy CSS Styling if you have one of those.  Am sure you are doing daily back ups right? If so you can find your styling or choose the gallery style …Please read docs…but again I cannot answer specifically without knowing anything about your plugin environment

Check the Troubleshooting guidelines as well

[Cici]

Update with the WordPress updates  version 5.3

Enfold and Gutenburg

And WordPress themes updates  with their built in CSS . Some SLP Legacy styles were retired and either are part of the SLP Gallery Style or can be downloaded from your file or here.

Legacy SLP Plugin Styles

[Cici]

I am going to confer with the developer to see what could be effecting your cron scheduled import.

The test  did import successfully manually for me …albeit the “year established”  is not the way I would normally see  it with that much detail including the hour. (This is what imported into that field for me)

2020-03-20 10:55:49.0

 

[Cici]

Hi ,

What is this part of your csv file shown under identifier go to ?

10:45:22.0,3994832

Can you attach the actual csv file first row?

Identifier field : f you want to reference an external ID, one you’ve assigned or that comes from a source outside of Store Locator Plus, then you will want to Enable Contact Fields which provides a new data field called “Identifier”.    This IS a location ID field that you can create/modify to be whatever you like to uniquely identify locations.  It is often used to reference an external data source for imports.

 

it looks like you have a time stamp but I cannot tell which field header name it is under,,,,year established you have an actual date, which also looks like a time stamp.

If you provide as an attachment here a brief couple of lines of your csv file that would help

[Cici]

When you update SLP skip the 5.5.1 update and update 5.5.2, the .1 version had a bug that has been resolved.

[Cici]

@Jo

The developer is working on trying to isolate and correct the Storepage map location field in the SEO Page template  if that is the error you are reporting, as another customer experienced same. Please, it would be helpful if you specified or showed us a screenshot of the error so we could better assist you.

[Cici]

Could you update to SLP 5.5.1 and let us know if that fixes your issue?

[Cici]

hi Frank

The developer is working on the StorePage and Power issue. That is something new, Thank you for being specific about the problem. We will let you know when the Power update is completed. EXP and Prem have been updated for the filter undefined issue on those two

[Cici]

2Ken

Are you all set? It appears your search is now working

[Cici]

Also,  note:

you should be downloading both The Experience plugin as well as power plug-in from your account.

here is some info for you about how to download and activate.

Follow these steps to manually install or  upgrade your add-on packs:

Login to your account on the Store Locator Plus website.

Download your add-on packs (Power and Experience and premier)

If updating or adding, Via your WordPress admin panel, deactivate and delete any outdated add-on packs.

Via your WordPress admin panel, install the zip files you downloaded from the Store Locator Plus site, activate SLP, then  activate the add-on packs.

 

[Cici]

See our Search not working helpful hints and Javascript errors. I looked at your site and using  browser dev tools and under console saw the below javascript errors on your site. You will need to fix these

 

 

Uncaught SyntaxError: Unexpected end of input

jquery-3.4.1.min.js?ver=3.4.1:2 Uncaught TypeError: Cannot read property ‘webkit’ of undefined

at HTMLDocument.<anonymous> (plugins.js?ver=1.0:158)

at e (jquery-3.4.1.min.js?ver=3.4.1:2)

at t (jquery-3.4.1.min.js?ver=3.4.1:2)

jquery-3.4.1.min.js?ver=3.4.1:2 Uncaught Error: Syntax error, unrecognized expression: #header a[href*=#]:not([href=#], a.button[href*=#]:not([href=#])

at Function.se.error (jquery-3.4.1.min.js?ver=3.4.1:2)

at se.tokenize (jquery-3.4.1.min.js?ver=3.4.1:2)

at se.select (jquery-3.4.1.min.js?ver=3.4.1:2)

at Function.se (jquery-3.4.1.min.js?ver=3.4.1:2)

at Function.a.find (jquery-migrate-3.0.0.min.js?ver=3.0.0:2)

at k.fn.init.find (jquery-3.4.1.min.js?ver=3.4.1:2)

at a.fn.init.k.fn.init (jquery-3.4.1.min.js?ver=3.4.1:2)

at new a.fn.init (jquery-migrate-3.0.0.min.js?ver=3.0.0:2)

at k (jquery-3.4.1.min.js?ver=3.4.1:2)

at HTMLDocument.<anonymous> (functions.js?ver=1.0:80)

 

[Cici]

I have the developer looking into the issue in general and will let you know if he has an update soon.

[Cici]

Ok, I see that the email comes up now

because of your other issue with storepage and the errors I saw on your site  the developer is republishing some JS script that  may not have made it all the way through publications.

First make sure you have recent update and  you have saved in a sepafrate file your bubble layout that works for you

then you can try the update to SLP EXP to 5.5.1 It is under your account in downloads or you can checl WP Check again for updates and it should appear there

[Cici]

note that Extended data manager may not work, most likely will not work . The developer of that add-on was DeBaat and he stopped updating them over 2 years ago so I would suggest deactivating  that one

I am having the developer look at  your issue as I noted there were some errors on your site noting SLP EXP and Premier.

In the mean time if you could check these

• make sure the web server cache is cleared (opCache, minification apps, CDNs, etc
• as well as the browser

3:41

As well as the browser.

[Cici]

Extended data Manager is a third art plugin by DeBaat and will not work with any of our plugins any longer, That author (DeBAAT not the SLP author) stopped updating his add-ons so we had to deactivate them. We announced this two years agohttps://storelocatorplus.com/legacy-third-party-add-ons-deactivation/

So if that is what you mean by critical error, deactivate that plugin

 

I know you said you used the layout code but when I looked at your actual  URL the actual site and inspected the bubble element that is NOT what was appearing.  I provided you the screenshot of what is really in there. I do not know if you need to refresh and flush your cache, it is possible. There were NO closing anchors. So if you are testing s on a staging site please provide that. What is giving you a critical error?

I will show you a screenshot of your elements for the bubble layout. As you can see there are NO closing html anchors. so if you say there is in the back end of SLP under MAP bubble then maybe your theme is overriding it and stripping out the slp info bubble div. or your cacheing is interfering. .

if that is the case,  On a staging site, turn off the other plugins and  try a totally Vanilla, i.e a not customized nor any Premier theme  and use a free WordPress theme and see how the info bubble displays then. I am pretty sure you will see it displays correctly. If so you know it is your theme.

Again here is attached screenshot of the elements as they are written  in your bubble.

 

Attachments:

You must be logged in to view attached files.

[Cici]

I need the site url tand or a screenshot o see what you are seeing

“slp_Filter undefined “is to ubiquitous a term for me to figure out what or where exactly you may be seeing that.

(this url is not view able   thttps://ilffp.local/)

 

please provide a screenshot since  I do know what you mean by “single location page” nor what error you are seeing, nor where you are seeing it.

are you referring to the back end locations or SEO Pages, or the website page link that directs to SEO Pages>??   front end? Browser? SEO Page template?

have you tried a vanilla WordPress theme?   What theme are you using?

 

Example: Are you using Enfold Theme with SEO Pages, (there is info here on that)

 

[Cici]

@Kent

the other premier customer said it wasnt one of the ones on WP engine list, but he found it.according to him .. “testing showed that some plugins needed to be deactivated and then re-activated after running updates.  The conflict  was most likely the Event Calendar, Bloom, or Revolution Slider”

 

[Cici]

We had a premier customer who was having a similar issue, They also use WPengine dedicated server. he found there was another plugin that was causing the issue.

 

I do not know at this time if it was one that may have been on the WPEngine list here

or something totally different. You may want to check with WPEngine support

[Cici]

In the future , or next post : Please provide your Plug-in environment as outlined here and in posting guidelines

I see the following elements On your site for bubble layout by inspecting using any dev tools in your browser :

 

I see this in one of your bubbles I chose at random: for example you do not have a closing anchor

<a href=”mailto:jherold@lohnsteuerhilfe.net” target=”_blank” class=”storelocatorlink”><span id=”slp_bubble_url”></span>

<span id=”slp_bubble_phone”><span class=”location_detail_label”></span><font style=”vertical-align: inherit;”><font style=”vertical-align: inherit;”>: 030-96063687</font></font><br></span>

 

In the documentation for layout and shortcode attributes as well as under the BUBBLE layout both show a closing anchor

mailto<span id=”slp_bubble_email”>[slp_location email         wrap    mailto ][slp_option label_email ifset email][html closing_anchor ifset email][html br ifset email]</span><span id=”slp_bubble_phone”>[html br ifset phone]</span>

You do not have closing anchor after the email html  nor the correct format on the actual site , so you either did not save it or update your site after saving. Bevause this is not what is being shown ( I attached a screenshot showing exactly what is being shown. if you have written it correctly in SLP then look at your divi theme, a lot of your styling is inherited from that divi theme to see if it is overwirting it. if it is you may need to add CSS . You can set your own custom CSS rules under the Settings/ View  and then entering Custom CSS  in the box labeled CSS.

This is an example of properly formatted bubble layout with closing anchors

<span id=”slp_bubble_email”>[slp_location email         wrap    mailto ][slp_option label_email ifset email][html closing_anchor ifset email][html br ifset email]</span>

<span id=”slp_bubble_phone”>[html br ifset phone]

<span class=”location_detail_label”>[slp_option   label_phone   ifset   phone]</span>[slp_location phone         suffix    br]</span>

 

 

• This reply was modified 5 years, 3 months ago by Cici. Reason: add screenshot

Attachments:

You must be logged in to view attached files.

[Cici]

Hi Kevin,

a screenshot showing it is at zero is not needed.  (we believe you) A screenshot of  your plugin environment and  a partial list as an attachment (first 10 lines at most) of the csv file you are importing  is helpful.

You exported your locations to a csv file correct?   Therefore  I assume you see the new file as having a column called sl_id?

Delete the col sl_id unless you have a specific reason for needing it. A location if changed and re-imported could have a different sl_id, it is a unique number assigned in the plug-in.

See duplicate import and headers

Next, make sure your host is not blocking communications or timing out.

https://docs.storelocatorplus.com/q-how-does-store-locator-plus-handle-large-location-list-imports/

Check out the Large List Import hints for fine tuning your server environment.

Troubleshooting import and export more info.

[Cici]

Ok. The developer , Lance is experienced also with databases,server configuration, Application architecture, design, and development and all the technical aspects that I am NOT.

So if you come to a FULL stop and want or need to hire him separately ,shoot an email to support and we can provide you a link for non-SLP support services. Of course if you pay him to troubleshoot and the issue is with the SLP plug-in or SLP add-on he will make it right with no cost to you.

[Cici]

You should be seeing all of these fields and functions under Settings/MAP if you have Premier and Experience and Power installed . There are also links to the docs site in the back end.

Are you saying you do not see this ?

Attachments:

You must be logged in to view attached files.

[Cici]

Please provide your Plugin Information. As requested in Forum Guidelines .

If you do not have a MAP Bubble layout in the back end under the Settings?Map there is something you need to troubleshoot to see if their is another plugin or your theme or versions of Premier that is preventing you from seeing all the fields. . Are you using a Minifying Plugin like Smush it? If so turn that off. Other Debugging instructions,

When you say you “switched maps” Do you mean you changed the back end under view , i.e.the styling . See PLUG In style. What styling were you using ? Switching will not auto delete any of your settings. But if you have a back up grab from there or the read me text. If you were using Legacy styles you can download them from here. WP now includes CSS

follow the WordPress best practices and have a back up before updating or making any changes. See post by our developer about updates and saving settings.https://storelocatorplus.com/manually-updating-wordpress-plugins/

Without more information about your Plugin environment or your site url you are having trouble with, all we can do is direct you to some general suggestions

[Author]

Posts