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  • in reply to: White space showing under search bar #40142
    Cici
    Keymaster

    Additional info See Another Forum post about changing style etc and a response from other SLP users and myself can be found here: 

    You can try a few different SLP plugin styles to suit your needs.  Many people further customize the styles using CSS.  If you know CSS and how to change themes etc you can probably write one to suit your needs. Advanced custom themes info, tutorial videos , etc  If you are looking to tweak and override or add CSS rules to the SLP plugin styles ProPack helps with that as well.

     

    in reply to: White space showing under search bar #40141
    Cici
    Keymaster

    Posting Guidleines

    Please provide your Plugin environment, site url etc per Posting Guidelines.

    The screen shot doesn’t show us your issue. Are you trying to modify the Style/theme? Are you using CSS?

    Style and customizing with CSS

    in reply to: (Presales question) WP REST API #40140
    Cici
    Keymaster

    Improvement to SLP Using REST API is a work in progress, the developer has implemented it with the Pages Add-on. I am not technical enough to address the subject. I will ask Lance to weigh in on this when he has free moment.

    in reply to: Store Locator: Pages – Map is not showing #40139
    Cici
    Keymaster

    Your Store Pages locations urls have error messages, i.e.  failed to load resources.:

    You  have a conflict with your theme or the content added on the Store Pages added on the individual store pages another plugin added to those store pages by the looks of it.

    the individual store pages are failing i.e  json response due to the callback,  Is Your theme or another plugin forcing a jquery call back?   FAILED ERR NAME NOT RESOLVED    https://cdn.api.twitter.com/1/urls/count.json?url=http%3A%2F%2Ftalentfitness.com%2Fthesimplegreek2%2Findex.php%2Fstore-page%2Fhighland-park%2F&callback=jQuery111305662721395339256_1459628627295&_=1459628627296

    Use Firefox debugger or the WP debugger to find the plugin causing the errors, Instructions can be found under Troubleshooting, there is also a tutorial  on the SLP You tube channel if you need to review on how to debug using Firefox

    P.S. You have a low version of PhP, WP recommended versions are 5.6 .

    Tutorial on Pages Add-on

     

     

    in reply to: Change Initial Label in State Dropdown #40108
    Cici
    Keymaster

    Awesome, glad I could help.

    in reply to: Extended Data fields not showing in export #40092
    Cici
    Keymaster

    Hi Rob, I have tested it and I have discussed with the developer,

    Your Exnded data, are these special custom fields you have added and are they text, boolean etc

    The way you export a boolean field vs. a serialized field vs. a text field is different

    Currently it appears that EDM by DeBaat does not have the hooks and filters to allow for the exports.

    So to answer your question, it might need to be customized. Depending on how fast you need it etc. If you could provide more info that would be great

     

    in reply to: Extended Data fields not showing in export #40091
    Cici
    Keymaster

    Hi Rob,

    Apologize for the delay. I did add this for Debaat to look at, I have now added it to the developer to respond to.

    It seems you have all the latest updates, SLP was released today with new version, ditto the Experience add-on. They both have updates.  I will ask about this functionality, I thought the export of extended data was working but haven’t checked it recently.

    in reply to: Zoom Adjustment #40069
    Cici
    Keymaster

    @ Lenny

    4.4.36 is out and fixes the zoom adj I believe, you can test out the pre release and let us know if it is working on your end as well?

    in reply to: Not all addresses included with import #40067
    Cici
    Keymaster

    I am  so happy  that I was able to shed light on crazy excel.

    P.S. there is Janitor for SLP it is free. any time you need to reset certain options etc . The bulk action will only delete what is on that particular page, so if it is showing 10 locations then it will only delete 10 locations at a time, if you set the filter to display 50 locations, and then  check all and delete permanently , and hit APPLY (I always forget that) it will delete the 50 on that page, ditto 100 etc…. ,

    As a side note if you DO ever re-set the Amin UI display to a high number like 1,000 and forget to reset it back down before trying to reload the locations page, it will freeze up  the locations page so you wont be able to see it to manage etc,,,if your server cant handle it.

    As a result of this happening ,  more than once to people , the developer added a   new feature so you don’t have to use Janitor if that ever happens

    Now you can reset the manage locations  display right in the SLP base plugin under GENERAL/ADMIN reset manage locations. it resets back to 10 locations per page…on the back end not the front end of course.

    f you like Store Locator Plus please leave me a ★★★★★ rating on WordPress.org
    A huge thank you from Lance and his fellow code geeks!

    in reply to: Website link as pop up #40064
    Cici
    Keymaster

    What do you have installed? What is your Plugin Environment? (see posting guidelines)

    Are you using Store Locator Plus Pages add-on to generate the SEO friendly pages? It sounds like that is something that is a PAges feature.

    in reply to: Not all addresses included with import #40063
    Cici
    Keymaster

    Can you provide me with your Plugin Environment and url, (see Posting guidelines) also your settings under Search , radius and import

    Do you have Enhanced Results or Experience add-on with a setting for order results by?

    Understand about Excel ,,,,the extra characters sometimes show up in the csv files when a shift/tab or carriage return is inadvertently entered when the data is added in the actual Excel file (and it would be invisible to you in EExcel format unless you viewed the formatting in excel you might see it) . that is why we suggest exporting to Google Docs and downloading to a csv file from there.  Excel is crazy depending on versions you use ..it doesn’t forgive you or forget the original format after the fact  you need to format the columns before entering.  For instance, I had an issue with excel dropping the leading zero on a zip code, that causes the inactive geocoding issue,

    The last question I am not following you at all

    Are you saying Google is geocoding incorrectly or that all your locations are showing up on the map as  Alabama first?

    or that only Alabama isn’t loading at all on import?

    If they arent importing at all then it must be those lines in youe csv file or you are over your quota when it gets to those lines?  we have nothing against AL and I dont think Google does…they seem to not like Australia zip codes but

    in reply to: Change Initial Label in State Dropdown #40059
    Cici
    Keymaster

    Hi Jill,

    Ahh yes there is…just need to look in another place: You need to change it under EXP/SEARCH/LABELS as well as the Widgets Title Label:

    See my screen shots attached:

    Hopefully when the new documentation site is totally up and running it will be easier. Lance is also changing the back end of the Admin UI on the plugin to have links with tags and categories that should make search easier and more intuitive. Thanks for your patience.

    P.S.  I spoke to him about the custom request also,  he said he might be able to squeeze you in during some down time in this next month (he occasionally has time if he has to wait for a customer to get back to him with additional info or testing etc).

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    in reply to: Not all addresses included with import #40045
    Cici
    Keymaster

    I looked at your CSV file and there are still many  errors,,,quotes around  street addresses, and within the names  with double quotes. ::: also  spaces where there shouldn’t be after  street names, double ampersands

    This indicates that the excel file or whatever was used to create the list, someone is adding a hard return or shift tab. or something which is is adding special file characters where they shouldn’t be.  Do a search of your file and  you can easily find the quotation marks  in the csv file by using the find next button , see attached

    Altha Farmers Co-Op,”18453 Main Street, North “,Blountstown,FL,32424,(850) 674-8194

    Another  prime example below
    “Big “”A”” Farm & Ranch”,699 Earlene Sizemore Road,Sumner,GA,31789,(229) 402-4969

    I even tried to search for some the way you have them in your csv file, searched in Google maps and got:

    Your search for “Big “”A”” Farm & Ranch”,699 Earlene Sizemore Road,Sumner,GA,31789, did not match with any results.

     

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    in reply to: JSONP Response Error #40043
    Cici
    Keymaster

    Thanks Jill, there will be a 4.4.10 version out as well, Lance had to add something for one of our Premier customers. I don’t have the details as yet. I am happy he was able to address the issue so quickly since it is spring break and he has his son.   🙂

    If you want to help SLP improve and can take a minute to submit a rating on the WP plugin it would be greatly appreciated.  If you don’t think we warrant a five star please let us know so we can resolve it…(the WP rating reviews are  intended for the base Plugin)

    in reply to: Zoom not working #40035
    Cici
    Keymaster

    The Zoom part of this forum post was continued on a separate post. There were two questions here. The hide results is a different feature which is also why I had suggested EXP add-on. Hide /show

    in reply to: JSONP Response Error #40034
    Cici
    Keymaster

    Hi Jill,

    The question about having the states appear under countries sounded familiar but it wasnt exactly the same request someone else made in the past

    That is outside the scope of the current plugin and would be a customization. You would need to send a request for a quote with the details through the Paid customization “contact us” form and include  details, specifics and the developer would give you a quote. The project start date wouldn’t be until May since he has other paid custom development projects going on.

     

    .

    in reply to: JSONP Response Error #40033
    Cici
    Keymaster

    Hi Jill,

    First….The EXP 4.4.09 pre release is out, since you have a test site can you download and test on your site, I have done so on mine and it is fixed.

    The question about states under countries that would be possible I believe in Premier, let me double check that first, I know there was someone who was asking for that feature before, so I will get back to you on that one ok.

    in reply to: Zoom Adjustment #40028
    Cici
    Keymaster

    Lance just posted the article about the background ” zoom control” that and it will be fixed in next release of SLP later this week

    in reply to: JSONP Response Error #40027
    Cici
    Keymaster

    No Problem, I just ran through the test, I didn’t have 4.4.08 but 4.4.07  but when I updated to 4.4.08 was able to re-create the issue as well.

    , I have alerted Lance that this is an issue, it appears to be specific to the state drop down Widget.

    Stay tuned for a fix when it is available

    in reply to: SLP no map displayed #40026
    Cici
    Keymaster

    Hi Steven,

    Could you provide your complete Plugin environment, including your themes, you mentioned you have CSS, what is your php versions  etc, (a screenshot of environment would be good. see the Posting guidelines)

    I am not able to recreate that issue with SLP 4.4.35 and the EXP 4.4.08 and/ or just SLP 4.4.35 on its own  without the EXP or any add-ons activated.  We want to get to the root cause if it is SLP issue or unique to your configuration or set-up or style

    There is an area about no Map displaying it is in the Troubleshooting section,   And alsd info on how to debug to isolate the issue.  We are revamping the documentation site so apologize if you were not able to find it.

     

    Thanks

    in reply to: JSONP Response Error #40023
    Cici
    Keymaster

    Jill, I found it and saw the error response, I am submitting to the developer

     

    in reply to: JSONP Response Error #40019
    Cici
    Keymaster

    Hmm and only when using the Widgets in EXP? Do you have a theme tor do you have other widgets on the page besides SLP? I need as much info as possible to bump up, I could not see your site url. is it the same as the one in your screenshot of the plugin environment?

     

    in reply to: JSONP Response Error #40003
    Cici
    Keymaster

    Hi Jill

    I cant see the site url.  You have PhP less than 5.5 which if you had installed 4.4.34 would have sent back that JSONP ,  response, can you clear the cache on the browser you are using to test with? and then deactivate and reinstall SLP to 4.4.35, and lets see if that clears it out.

    in reply to: JSONP Response Error #39999
    Cici
    Keymaster

    Hi Jill,

    Is this a test site dev site or a production site? Could you provide the site url that has the locator page on it so the developer can check it out.   SLP 4.4.35 was supposed to have fixed any errors on this end.

     

    Oh one more thing, which order did you update the EXP pack first or the SLP 4.4.35 first? If you deactivate the SLP EXP add-on do you get any errors?

    in reply to: Change results layout #39998
    Cici
    Keymaster

    Sorry, it is either the Expereince add-on , or the Enhanced results Legacy  which will be phased out.  I cant offer you another solution

Viewing 25 posts - 2,526 through 2,550 (of 2,688 total)