[Cici]

What do you have installed? What is your Plugin Environment? (see posting guidelines)

Are you using Store Locator Plus Pages add-on to generate the SEO friendly pages? It sounds like that is something that is a PAges feature.

[Cici]

Can you provide me with your Plugin Environment and url, (see Posting guidelines) also your settings under Search , radius and import

Do you have Enhanced Results or Experience add-on with a setting for order results by?

Understand about Excel ,,,,the extra characters sometimes show up in the csv files when a shift/tab or carriage return is inadvertently entered when the data is added in the actual Excel file (and it would be invisible to you in EExcel format unless you viewed the formatting in excel you might see it) . that is why we suggest exporting to Google Docs and downloading to a csv file from there.  Excel is crazy depending on versions you use ..it doesn’t forgive you or forget the original format after the fact  you need to format the columns before entering.  For instance, I had an issue with excel dropping the leading zero on a zip code, that causes the inactive geocoding issue,

The last question I am not following you at all

Are you saying Google is geocoding incorrectly or that all your locations are showing up on the map as  Alabama first?

or that only Alabama isn’t loading at all on import?

If they arent importing at all then it must be those lines in youe csv file or you are over your quota when it gets to those lines?  we have nothing against AL and I dont think Google does…they seem to not like Australia zip codes but

[Cici]

Hi Jill,

Ahh yes there is…just need to look in another place: You need to change it under EXP/SEARCH/LABELS as well as the Widgets Title Label:

See my screen shots attached:

Hopefully when the new documentation site is totally up and running it will be easier. Lance is also changing the back end of the Admin UI on the plugin to have links with tags and categories that should make search easier and more intuitive. Thanks for your patience.

P.S.  I spoke to him about the custom request also,  he said he might be able to squeeze you in during some down time in this next month (he occasionally has time if he has to wait for a customer to get back to him with additional info or testing etc).

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[Cici]

I looked at your CSV file and there are still many  errors,,,quotes around  street addresses, and within the names  with double quotes. ::: also  spaces where there shouldn’t be after  street names, double ampersands

This indicates that the excel file or whatever was used to create the list, someone is adding a hard return or shift tab. or something which is is adding special file characters where they shouldn’t be.  Do a search of your file and  you can easily find the quotation marks  in the csv file by using the find next button , see attached

Altha Farmers Co-Op,”18453 Main Street, North “,Blountstown,FL,32424,(850) 674-8194

Another  prime example below
“Big “”A”” Farm & Ranch”,699 Earlene Sizemore Road,Sumner,GA,31789,(229) 402-4969

I even tried to search for some the way you have them in your csv file, searched in Google maps and got:

Your search for “Big “”A”” Farm & Ranch”,699 Earlene Sizemore Road,Sumner,GA,31789, did not match with any results.

 

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[Cici]

Thanks Jill, there will be a 4.4.10 version out as well, Lance had to add something for one of our Premier customers. I don’t have the details as yet. I am happy he was able to address the issue so quickly since it is spring break and he has his son.   🙂

If you want to help SLP improve and can take a minute to submit a rating on the WP plugin it would be greatly appreciated.  If you don’t think we warrant a five star please let us know so we can resolve it…(the WP rating reviews are  intended for the base Plugin)

[Cici]

The Zoom part of this forum post was continued on a separate post. There were two questions here. The hide results is a different feature which is also why I had suggested EXP add-on. Hide /show

[Cici]

Hi Jill,

The question about having the states appear under countries sounded familiar but it wasnt exactly the same request someone else made in the past

That is outside the scope of the current plugin and would be a customization. You would need to send a request for a quote with the details through the Paid customization “contact us” form and include  details, specifics and the developer would give you a quote. The project start date wouldn’t be until May since he has other paid custom development projects going on.

 

.

[Cici]

Hi Jill,

First….The EXP 4.4.09 pre release is out, since you have a test site can you download and test on your site, I have done so on mine and it is fixed.

The question about states under countries that would be possible I believe in Premier, let me double check that first, I know there was someone who was asking for that feature before, so I will get back to you on that one ok.

[Cici]

Lance just posted the article about the background ” zoom control” that and it will be fixed in next release of SLP later this week

[Cici]

No Problem, I just ran through the test, I didn’t have 4.4.08 but 4.4.07  but when I updated to 4.4.08 was able to re-create the issue as well.

, I have alerted Lance that this is an issue, it appears to be specific to the state drop down Widget.

Stay tuned for a fix when it is available

[Cici]

Hi Steven,

Could you provide your complete Plugin environment, including your themes, you mentioned you have CSS, what is your php versions  etc, (a screenshot of environment would be good. see the Posting guidelines)

I am not able to recreate that issue with SLP 4.4.35 and the EXP 4.4.08 and/ or just SLP 4.4.35 on its own  without the EXP or any add-ons activated.  We want to get to the root cause if it is SLP issue or unique to your configuration or set-up or style

There is an area about no Map displaying it is in the Troubleshooting section,   And alsd info on how to debug to isolate the issue.  We are revamping the documentation site so apologize if you were not able to find it.

 

Thanks

[Cici]

Jill, I found it and saw the error response, I am submitting to the developer

 

[Cici]

Hmm and only when using the Widgets in EXP? Do you have a theme tor do you have other widgets on the page besides SLP? I need as much info as possible to bump up, I could not see your site url. is it the same as the one in your screenshot of the plugin environment?

 

[Cici]

Hi Jill

I cant see the site url.  You have PhP less than 5.5 which if you had installed 4.4.34 would have sent back that JSONP ,  response, can you clear the cache on the browser you are using to test with? and then deactivate and reinstall SLP to 4.4.35, and lets see if that clears it out.

[Cici]

Hi Jill,

Is this a test site dev site or a production site? Could you provide the site url that has the locator page on it so the developer can check it out.   SLP 4.4.35 was supposed to have fixed any errors on this end.

 

Oh one more thing, which order did you update the EXP pack first or the SLP 4.4.35 first? If you deactivate the SLP EXP add-on do you get any errors?

[Cici]

Sorry, it is either the Expereince add-on , or the Enhanced results Legacy  which will be phased out.  I cant offer you another solution

[Cici]

Craig, I am checking your subscription again and speaking with Lance. Did he do some custom work for you by any chance? it looks as if your subscription should have ended in Nov 2015. I will get back to you once I have spoken to Lance. thx

 

[Cici]

Hi Craig,

Oh yeah…. everything is woefully out of date,  so SLP 4.4 wont work with 4.2 versions correctly, that is probably why you dont see it, and cluster markers wasnt introduced until July 2015…Here is the change log for Premier under the news article.

we went to 4.3 back last July – August 2015 and went to 4.4 packs in December-Jan

Everything is out of date and needs to be updated. First Real Estate Extender is no longer an add-on, if you aren’t using it delete it , its just weighing you down. It was a third party add-on and that person did not support or maintain it so we took it off the market and will not be supporting/maintaining it.

Next go to your account and see what is available for you to update, you should see the Experience Add-on  which replaces Enhanced Results, Enhanced Search, Enhanced Map and the Widgets…and all the others, ProPack, Directory Builder, Social Media extender  are version 4.4.their current version, are you not getting notifications of updates?

The Experience Add-on will automatically deactivate the old Enhanced add-ons.

You have access to the account correct? I see that it was purchased under Franks name but same business email address.

I looked under his subscription order and it is active and you do have all the current downloads available.

 

let me know if you have any problems

 

[Cici]

Which is your question?

You want to change the results layout  or the formatting of the results?

If only the formatting , that is done with CSS, and it wont be overwritten.  You have ProPAck so you can do that already.   If you are trying to change the overall layout of the results that is done with the Experience add-on.

[Cici]

We do not support version SLP 3.xx of anything, it is way too old. There were a ton of changes and updates and if you do not update no one can guarantee security on your site nor compatibility with the newer versions of WP. etc. We just do not support or maintain versions that are over three years old. You would need to purchase the newer version of ProPack or wait and purchase the Power add-on.

The SLP team is looking towards the future for maintainability and SaaS future compatibility. (see blog) Store Locator Plus has been versions 4.xxxx since I started assisting over two years ago.

WPML is also revamping their whole system in accordance with the new WP Translations rules There is a tutorial video on the translations and text domain strings

If you need the developer to assist you in updating your files and customizing your theme you would need to go through the Paid Support/Customization route.

[Cici]

you have extra spaces after each and every street address, take out the space after the first address and (before the comma) you do not need to add every column that exists. Also the second header is not address, it would be address2….
as I showed you ion the post above
sl_store , store
sl_address , address
sl_address2 , address2
How is the location imported supposed to know which address line to import?

This should not be that complicated. I cannot clean up your csv file for you in this forum unfortunately. As mentioned before, if you need a tech support person to clean up your files you will need to request it via Paid support and send the raw data files (in excel or google docs) to support with a paid support option or you can search for someone near you to help you correct your files.
You can use Janitor if you need to clean up what you already have added if you are not able to.

There is really nothing more I can do without actually getting the raw data, please do not add it to the forum post , it is exceeding files sizes here. see your post above” Upload Errors:
Screen Shot 2016-03-28 at 12.49.13.png: File exceeds allowed file size.”

[Cici]

Thanks Piani,
Exactly what I was going to suggest, I am not familiar with the Theme that you are using Don.

If you read the documentation about themes and Styles at the link I provided that should provide you some insight. You can inspect your locator site page using developer tools , Inspect elements. You will see where the display is coming from and if it is inherited by your WP theme or SLp. If it is your theme you can write some CSS rules to override it or change your theme to one that we know works with SLP. Play with the different styles. You can look at the demo site to see how some of the SLP plugin styles display, but it will quite often be secondary to your theme.
There is additional information under the WP support forums about themes as well and there are WP tutorials that can further assist you

[Cici]

If you have a low version PHP (less than 5.5) then you will need to load 4.4.35 instead.

Thx

 

I am closing this post now

 

[Cici]

Version 4.4.34 fixed the JSON response, but some people were running a 5.2 version of PHP so a new release 4.4.35  is out to accommodate those users. Please let us know if after updating you have any  issues.

 

[Cici]

I noticed that you have drop down search to search by both zip code and city. What is your radius behavior set at?  If you are using discrete search you should probably pick one or the other…

see the current documentation site  on Radius behavior that will effect your user experience. If you want the option to search by address OR by city on the same form, then “Use radius only when address is entered”

additional information can also be found on the new docs site (in progress)

Search functions

 

[Author]

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