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Viewing 25 posts - 2,076 through 2,100 (of 2,688 total)
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  • in reply to: Search Form & Result #43754
    Cici
    Keymaster

    Use the search form WIDGETS is my suggestion.

    With  the SLP widgets search form you can have the results open in another page.

     

    See the documentation about Widgets

     

    For more information and tool tips : Documentation Home Page and videos links

    in reply to: Tab map does not load #43753
    Cici
    Keymaster

    Hi, sorry I have been offline a few days and did not work over the weekend..

    I checked the link and it loaded aerial view as I assume you changed to aerial view.  Has this issue been resolved? If a map isn’t loading , use the browsers  inspect or developer tools to see if there is a conflict.

    For instance, I checked using Inspect and saw this warning :

    Google Maps API warning: InvalidKey https://developers.google.com/maps/documentation/javascript/error-messages#invalid-key

    main.min.js?ver=4.6.1:1 40 1010 940 5

    main.min.js?ver=4.6.1:1 40 1010 940 5

    In this case it appears you are not using a valid key. If you are using an API key associated with a different domain you will receive warnings or failures.  If you have added ANY restircions such as a referrer the google Map API key wont work.

    Otherwise, Maps not loading is usually an issue with either conflicting plugin or your theme.

    See troubleshooting tips

     

    in reply to: #43695
    Cici
    Keymaster

    Nate,  You  glommed onto a question from over a year ago and you might not have the same exact settings, updates, themes , add-ons, plugin configuration so there is  no way we could know  what you are referring to. Suggest you start a new post, be specific about what you are using and versions and provide your info per the Posting guidelines

    This post will be closed.

    in reply to: Change Icon On Results #43694
    Cici
    Keymaster

    Do you want to use a different icon for each location, or do you need different icons per category?

     

    For instance,

    Location A: Petes grocery carries Apples. you want an Apple Icon.

    Location B: Sally’s  market carries organic non gmo, and you want that to show a tree icon

    Location C: Jim’s shop carries beauty supplies . You want an icon that reflects beauty supplies

    Location D: is one mega store but it carries all of  Pete’s , Jims and Sally’s products all in one location and you want all three of those icons to show up.

    If that scenario you need Power Add-on with the category and store manager settings

    Or if you merely want Location A to show a map marker that is a Blue pin

    Location B to be a Red pin, etc you can do that on an individual location selection.

    Depending on how you want to display:

    You need the Power Add-on which has category taxonomy and can have different icons and map markers and multiple icons per location appear in the results table with either a default map markers or a category map marker. Please read the documentation about the various options.

    If you want to customize layouts , use CSS, change appearances of results, searches, and/or maps that is the Experience Add-on

    If you want all of the above and more, review the features in the Premier package

    in reply to: Map is blank and no options or locations showing #43692
    Cici
    Keymaster

    Hi Hannah,

    Thank you for your question and the weblink but we really need to see your plugin environment  screenshot to see what you are running for versions and add-ons.  Please refer to the Posting Guidelines

    1) I just visited your site  at that link and the map is there under the Stocklists page. Did you figure out what was going on or what exact page am I supposed to be looking at?

    2) What do you mean when you say its supposed to show up on your main page and then locations page. Do you mean you want Stores to have their own pages or load a map page, that is part of the Power Add-on.

    I do see some issues :.

    Reason 1 why your Map could be broken and wont appear on the page you want it on:

    You cannot have two Store Locator Plugins on the same site that are both using Google API Maps with browser keys.    By Inspecting your site I see you have a few WP plugins , yes one is Store Locator Plus but you also have wp-storelocator plugin with css.    Which one has the Google API key assigned to it?  Who is on first, which do you want to do the job for you?   The SLP shortcodes wont work on a page that also has another plugin that is a locator plugin that uses the Google map Javascript API

    The Store Locator Plus map (or no map) is a very visible indicator that something is wrong with the JavaScript on your site.  It is often the first thing you will notice.  Often the problem is not with the Store Locator Plus code.   Since the SLP plugin cannot control if the SLP JavaScript is run first or last there is a high likelihood that some other plugin or theme with broken JavaScript runs before it.  When that happens and /or if there is a fatal error in the other code ALL the scripts stop running on the page, including the SLP JavaScript.  That means the SLP script won’t talk to Google and that means Google won’t get the request to load the map tiles.

    in reply to: Store Pages automatically being created #43690
    Cici
    Keymaster

    Okey dokey..its Lance  is up time…..You know me, I have limited knowledge on ages, cause I test so many things for people and Pages just clutters my mind. I will task him to answer you and grab him on Slack too

    🙂

     

    in reply to: Default map view to Ariel/Satellite #43685
    Cici
    Keymaster

    Ok cool.

    If you see something that is not on the documentation or that could be clearer please feel free to let me know so that I can address it. I’ve been a little behind cleaning up the docs site but that is a good question that I will put under FAQ. We changed over to the new docs site so that it would be searchable and take up less real estate. With so many settings it is hard to remember every single one that may be out there or have changed. So thank you for asking the question.

    Cici

    in reply to: Store Pages automatically being created #43684
    Cici
    Keymaster

    Hi Shad,

    1) Yes the store pages automatically being created .  Do you have them set as draft which is the default?  I mentioned same when I tested Pages before and Lance said if Enable Pages was checked in the past it would (behind the scenes) create a page anyway and  it will definitely create automatically if you have Enable Pages checked off under General/Data.  I had to go through multiple locations that I had imported to test someones csv file and had over 2000 store pages hiding when I  turned ” enable  pages” under General back on (I had turned it off). It doesn’t mean they are automatically published but it is the default.  You then take the second step to publish them as you know.

    2)In the results layout  the shortcode for [slp_location web_link]

    ” will be the location URL from the location database OR a link to the  Pages web page if “pages replace website” is enabled in  Pages.   The text will be the website label text.

    Are you looking for a work around so you can have either or? Is the way you have it now in the page template or do you have the “either/ or” as a CSS to overwrite?

    Let me know and I will pass it on to Lance. He is cleaning up and getting ready to push 4.6.4 of SLP and Premier so this would be a good time to let him know

     

    .

    in reply to: 1 location map #43659
    Cici
    Keymaster

    Okey dokey.

    In the plugin you can hover over the gray world in top right corner, that will take you to the documentation site

    for answers that may be there.  you can also  do a search  by key words under the new SLP docs site

    in reply to: Default map view to Ariel/Satellite #43658
    Cici
    Keymaster

    Just change it and save, you have a choice of hybrid, road map, aerial, satellite. terrain

    Go to your tab in the plugin : Experience/MAP/MAP type

    Map Type

    What style map do you want to use?

    in reply to: Help obtaining user ID / subscription ID #43637
    Cici
    Keymaster

    Sounds good.

     

    in reply to: Location hierarchy #43636
    Cici
    Keymaster

    If you know CSS, you can write the rules for the results appearance to be highlighted.

    As far as Map Markers, you can associate each per location but you would have to do it for each location unless you have Tagalong and/or power add-ons. If you only have 20 stores it shouldn’t be too difficult.

    in reply to: Help obtaining user ID / subscription ID #43633
    Cici
    Keymaster

    Hi Ryan,

    Regarding the contact form,  there was an issue in the Gravity Form plugin,  but I tested the contact form  just a minute ago and my question went through to the Help desk (Support mailbox).

    Is your client a Premier subscriber?  That is the only product that has a subscription.  If they are, they should be seeing a monthly or yearly subscription charge in PAYPAL, and they will have to send an email to support@storelocatorplus.com  providing the original  order number and/or transaction id.

    If they do not know who made the purchase then we are not able to find either.  If a design firm or developer made any of the add-on or subscription purchases on behalf of a client  and did not transfer the login and admin info to their client, or if it appears in a third party’s name only with no reference to their client , we would not  provide that info.

    This issue occurs and we receive emails about every other month.  If a firm is maintaining and offering plugin support and WP design to more than one client they need to purchase and maintain “indefinitely”  the  Premier account  or   hand over the info  to whichever customer paid for it.  If the customer did not direct pay for it, and the third party chooses not to transfer ownership and login credentials  for whatever reason, that is beyond our control.

    Please have your client contact support directly and provide as much info as possible since we cannot legally or ethically provide id and subscription  info to a third party, that is their best chance.

    Thanks.

     

    cici

     

    in reply to: The Import option doesn't work #43618
    Cici
    Keymaster

    No you cannot import with the free plugin.

    That is part of the Power Add-on. ( see documentation)

    in reply to: Location hierarchy #43614
    Cici
    Keymaster

    We have a demo site. It was down (the NINJA demo plugin was buggy) I think it is back up, we’ve just been very busy with having lost a few days . Here is the documentation for Experience Add-on

     

    You are looking for a ranking of  results when you refer to  hierarchy correct, not “categories which uses  the Word Press taxonomy for (store) pages and  categories  Those are two different things. Category Management and assigning a product or tag to a location is part of Power add-on.

    Having results, Order by rank. or adding featured locations (you select ALWAYS show even if not in radius)  and different map markers is part of the  Experience. add-on

    For  example, my screen shots for the back end and front end. Note I also have Power Add-on and therefore have assigned categories to certain locations and ranked the categories.  I selected Feature (always show first) rank (number 1 is the category assigned in Tagalong for “restaurant”) and closest last. Even though the closest is the Vendue Inn  , it is not Featured and even though it is  ranked as a restaurant it appears last. That is because Tamarindo is also marked as Featured, but its not ranked nor marked as a restaurant , but it shows on the map because I have the  “order results by hierarchy” set to  FEATURED, RANK,CLOSEST

    Please review the product descriptions.

     

    Orderin

    in reply to: The Import option doesn't work #43609
    Cici
    Keymaster

    Please provide your Plugin Environment, versions, etc per the Posting Guidelines.

    I cannot answer your question adequately without knowing what you are running and what you have for add-ons.

    You may also wish to peruse the documentation about how to upload and import your CSV file. 

     

    P.S. I do not see any orders for you for proPack or for the Power Add-on which allows you to import

    in reply to: New Upload format? #43607
    Cici
    Keymaster

    I cannot help you with your question without additional details.

    Please provide your plugin environment and specific issues as to what is not loading and what you are running,

    provide the information requested. (See Posting guidelines to get best results in the forum)

    See CSV file info and more :  Documentation 

    in reply to: "Geocode to activate." #43605
    Cici
    Keymaster

    Hello,

    I cannot recreate your issue. What did you update from and to?  There have been no changes to the code to cause your locations that were geocoded (FAQ)  to stop working or disappear so I think you have something else going on behind the scenes. It could be a number of things , i.e. another plugin using map or google api, theme issues. (See Troubleshooting)

    Other things that could effect your locations:

    Did you move your site? Do you have a new domain? Do you have a Google API key if so?

    There is a bulk action function as part of the Power Add-on “Geocode all uncoded” but I would not want you to purchase an add-on only to find out there is another prevailing problem, with your site, or your PHP , or javascript. Without your web site url I cannot look into this to see what the issues is. (See debugging also under troubleshooting guide)

    Attached  is the screen shot of what I see when I go to my SLP locations table. The details of the location is shown in a box on right, the geocode lat/long is under each location in the table as well.

    in reply to: New Plugin vs Legacy and Store Pages #43604
    Cici
    Keymaster

    Hi ,

    The layout is different from what you may have seen n the past.

    Please see the new documentation page about generating Store Pages, etc.  To use that shortcode : Do you have “not attributes”

    Under the Store Locator Plus / General/Data

    do you have “enable pages” turned on?

    I will notify the developer of the issue.

    in reply to: Not Working in Internet Explorer #43592
    Cici
    Keymaster

    I have tested on IE 11 and SLP works the same as on the other browsers and search engines.

    in reply to: Export Locations #43588
    Cici
    Keymaster

    All you have to do is go into your old site’s  account and download  version 4.5.07 of Pro Pack. That has Export included.

    Export was introduced with an earlier version of  Pro Pack. I do not know which versions of SLP or ProPack  you had (Please refer to the Posting guidelines, you can provide a screenshot of your old site if that is the one you have questions about)

     

    in reply to: Records Don't Display Correctly #43573
    Cici
    Keymaster

    Hi,

    If you have a premier subscription, you should post in the Premier Forum where the questions are often answered by the developer.

    premier is now 4.6.3

    Your CSV file is not in the correct format. Request is not a correct header.  from the documentation:

    “The header MUST match the list of field names below.

    Base Field Names

    These are the fields provided by Store Locator Plus that can be imported by the CSV file.   The header field names should be entered exactly as listed.    Items with two options can use either option, the faster processing option is listed first……….”

    etc

    #See the various documentation pages about CSV file, imports exports etc.

     

     

    in reply to: Location hierarchy #43572
    Cici
    Keymaster

    Hi stefano

     

    Yes

    under Order results by you can sort and rank and featured.  For individual different map markers,  or an heirachial category you will want the Experience Add-on

    I do not know how SLP 4.4.37 works. we are currently using 4.6.3 on SLP (see video for Enhanced results 

    Enhanced results will not have any more updates since it has been replaced by the Experience Add-on’ (see docs)

     

     

    Cici
    Keymaster

    Ian,

    Sorry for the inconvenience. I would have answered  sooner but I was part of the evacuation from Hurricane Matthew here on the east coast.

    The servers were being moved , so the site was down for a short time.  Your account may look a little different as it is now also part of the My storelocatorplus.com

    I checked your account, your downloads arenow  there for you to upload.

     

    Cici
    Keymaster

    You have two issues.

     

    One, only the new add-ons will be updated with the language files if you send .po.mo. So you would need Power add-on for instance. No more updates are being done for Legacy add-ons.

     

    Second, the Google API key

    You can only have the API developer console key indicated, not multiple .  You cannot have a restrictions on the referrer for your Google Javascript API for Maps to work.

     

    See information in the Google Developers console about this

     

    See the INFO page about this in documentation

Viewing 25 posts - 2,076 through 2,100 (of 2,688 total)