[Cici]

Could you please provide the information requested in the Posting Guidelines so that we can better advise you. A screenshot of your Plugin Environment is most useful as well as  your site url that has the location Search page is helpful.

Check your Map zoom adjustments and center map at

Also there are results area to search, the radius and the amount to show.

See also Radius behavior and results documentation

I do not know if you have any add-ons, once you provide the above info we can be a little more specific

[Cici]

The new dosc site page.

Search categories in keywords to find all the posts about the feature

Here is an older documentation page just about “Tagalong” , same thing as  Categories. It is more intrinsic then the new site documentation  but the screenshots look different since it is of the older interface, it works the same way.

We will try to add a tutorial later on the SLP you tube channel

There are a few other tutorials on the SLP You Tube channel that you may find useful.

This is the Power 4.6.3 tutorial and the directory function might help you think outside of the box of some of the things you are trying to do.

There is also this tutorial that shows how to use the cascading dropdowns. It references the Premier functionality of having multiple dropdowns in a table with parent child, but you can ignore that part if it doesn’t apply to what you are doing.

 

 

 

[Cici]

Terry the link you sent me shows the front end but not the back end. Are you saying the locations were added and you can see them in the Locations Management Panel but not on front end?

If that is the situation you need to look at your settings under Experience. For instance when I clicked on your first site, Steiner it redirected me to another page that had different pins and markers and another map page. If I recall from your emails. you wanted the location name to be clickable and redirect to a site url (presumably the DR web site).

You have it redirecting to another map page instead .

If this is still in development stage that is fine, but I would have to say that if you are not seeing them on the front end but are seeing them on the back end  the issue is that some of your settings are not what you want.

https://docs.storelocatorplus.com/blog/appearance-layouts/

If the issue is that they are not geocoding, then you may be sharing the geocode limitations if you do not have your own API key.

We are getting a few of your questions via forums and a few via  piece meal but aren’t quite sure what exactly you are hoping to see as an end product with the site.

Now that you have Power you can have contact field names if you want to do that instead of having their names in description, you can add more shortcodes to display more fields

 

For instance I see you have the dropdown search by city and also by state and also a search by zip code and also a search by category. You may need to add instructions in the labels to tell the site vistors exactly what they should be choosing, do you want them to search by zip and city and state and category?

I think you can get there , for instance I see all the sites in and around 29464, I can further define search by equine,  but not all your locations show up on the initial map. That tells me you do not have a large enough radius under Experience/Results/Initial search radius. You should have that be a large number and also  the number to show initially make it a large number.

https://docs.storelocatorplus.com/blog/results-panel-settings/

 

Or do not show the map until a search had been conducted.

 

If you can explain exactly what you would like to optimally do we could better assist you.

 

 

 

 

[Cici]

Did you recheck under Locations after you refreshed your screen?

It can take a minute to upload. If you have double checked could you  please provide your site url?

Did you have duplicates handling add?  In other words were the locations already in your locations manager and were you updating them. See

https://docs.storelocatorplus.com/blog/csv-import-duplicates-handling/

There are a few more pages in the docs site about imports and CSV file formats etc.

if it said that 302 locations were added  I would have to say to refresh your locations and go back and check. It can take a little bit of time to show up if you are not on a dedicated server.

https://docs.storelocatorplus.com/blog/q-how-does-store-locator-plus-handle-large-location-list-imports/

 

 

[Cici]

Hello Anna,

Did you update to the latest version of Power to 4.6.4? I believe Lance is working on 4.6.5 of Power now , there was a bug , and it is in beta testing now (You can see it under your account)

Do you have a dev site or a staging site that you can download the pre-release on? You would need to have your site backed up.  It is not advised to download a beta pre-release on your live production site. I will put this back on Lances board to take a look at and to see if the 4.6.5 is applicable in your instance.

 

Thanks

[Cici]

Anna,

Has this issue been resolved with updates or troubleshooting?

[Cici]

It says under the experience tab, not add-on . When you look at the Plugin and click on SLP admin panel, you see tabs across the top, or call them headers…

INFO,LOCATIONS,EXPERIENCE,GENERAL

The section under each Tab or “header” has additional sections in the panel with applicable titles where you find settings in the panel and they are dependent on which add-ons you have installed and activated. If you have experience Add-on you will see additional sections in the panel and you will see what add-on manages that panel

If you had power Add-on you would also see additional tabs,for the headers , Categories and reports.  I guess I should change the documentation verbiage.

 

[Cici]

Question 2, No Category Manager is part of the Power Add-on. Ditto with Tags. See the POWER add-on  Product description or refer to the Buyers Guide

[Cici]

By adding to your first question you make this post appear to be less than 24 hours old, please refer to the posting guidelines. Premier customers are answered first then this forum, it can take several days to be answered depending on if I am working that day and if there are other things going on in the developers SCHEDULE. if you “bump”, then your question appears newer than it is, and the order we answer questions is by date

1) Paid support 2) Premier customers forum, 3) Store locator plus forums, then last :  email unless it is in reference to a sale inquiry or payments, or is from a paid customization.

I do not know which SLP plugin style nor what your theme is but for Default theme rev 2015 this is what that sections looks like “out of the box”

<div class=”results_row_center_column” id=”slp_center_cell_[slp_location id]” ><span class=”slp_result_address slp_result_street”>[slp_location address]</span><span class=”slp_result_address slp_result_street2″>[slp_location address2]</span>

It looks fine on my site without touching anything in the layout , the second line of the address appears on the second line in the center col. on front end.  So if that isnt how it is appearing on your site,  It could be your Theme (which may override the layout), or it could be a css rule you have added. I have no way of knowing.

You wuld have to look at your snippets using any browser developer tool to see if your WP theme is creating an issue because of size of box etc.

if you  need to , you could put in a <br> somewhere after the line. You have Experience so you can write css rules if you need to correct and override a cell that was inherited by your theme. See the docs site and youtube videos on how to change results, layouts, css etc.

 

I am attaching the screenshot of how my results with two address lines appears with the above snippet.

[Cici]

This falls into the answer in FAQ regarding Location Sensor and Browsers.   (more info here)It works exactly as expected  and warned. When I use  Firefox as my browser pops up a message box that states “site wants to know your location”  and you click ALLOW…if I do not allow, my location will be assumed to be middle of country per Google maps decision. SEE ATTACHED screenshots to show you what happens depending on which browser I choose to use to go to your site.  Firefox asks, Google Chrome never bothers to ask because your site is http. SEE THIS LINK FROM GOOGLE about deprecating. They stated  “We want to start by requiring secure origins for these existing features:

Geolocation — requires secure origins as of M50

 

As with gradually marking HTTP as non-secure, we expect to gradually migrate these features to secure-only, based on thresholds of usage, starting with lowest usage and moving towards higher. We also expect to gradually indicate in the UX that the features are deprecated for non-secure origins.”

When I go to your site using Chrome with current version of Chrome  I see the console error messages about the site being deprecated, . i.e. if your site is not HTTPS (SSL certificate) then they aren’t ever going to show you or  the site visitor their location or even ASK the site visitor to make the decision to allow.. This is GOOGLE and there is no work around  as far as I know, , unless you go to  https , not an easy task according to the developer and his blogs but he does provide you with useful insight if you are thinking of moving in that direction.

YOUR SITE WITH CHROME :

Uncaught SyntaxError: Unexpected token ,

slp.js?ver=4.6.3:123 getCurrentPosition() and watchPosition() no longer work on insecure origins. To use this feature, you should consider switching your application to a secure origin, such as HTTPS. See https://goo.gl/rStTGz for more details.currentLocation @ slp.js?ver=4.6.3:123

jquery.js?ver=1.12.4:4 Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user’s experience. For more help, check https://xhr.spec.whatwg.org/.send @ jquery.js?ver=1.12.4:4

 

[Cici]

 

Ummmm easy?  No, the aerial map q. was an easy answer this one is not easy…unless I am not understanding the question which is always a possibility.

🙂

Directions are  100% controlled by Google maps, locations sensor by your browser.  You can select use home map marker , and use  Location sensor ….But  you want their home to sh0w up in the map bubble itself?    I do not know how you would add a map marker to appear as the users location in the map bubble, do you mean that you want  something like a  location sensor to find them on earth (NSA??) before they ever query as a search or “talk to Google maps”? scary, but hey what do I know, I am not the techie type.

See  map bubble shortcodes ,   if you come up with an ingenious way to do it could you let me know?

Just be aware that Location sensor will not necessarily work with the new Chrome versions IF you do not have a secure site i.e. https.

 

[Cici]

Please be aware that SLP latest version requires the ENHANCED LEGACY add-ons to be downloaded anew from your account, they will be updated to 4.6.4 and will not work if you do not update them.

Are you using  English language on your site?

 

Just so you know all the Enhanced Legacy add-ons are replaced by Experience Add-on. See the comparison here

You would need to be using WordPress 4.4 at a minimum. Past purchases qualify you for discounts depending on when you bought them, or  if you take the hosting survey you may receive a deeper discount for any add-on of your choice, Power, Experience or Premier..

 

 

[Cici]

Are you running WordPress 4.4 or higher?  You MUST be using WP 4.4 or higher, Power and Experience need that version at a minimum.  Go to your Plugin menu and deactivate Power add-on and delete. Double check to see that you are using high enough WP, PHP (5.6 recommended by WP) etc.

 

[Cici]

You would be able to do most of that with the Premier plugin (please see the description) which has territories, directory builder, SEO pages, buy here woocommerce, power add-on (includes import, category taxonomy SEO pages, Directory Builder) , experience add-on (where you can use to  rank and /or feature listings). Or if you need more specific customization you can send the specs and details thru the Paid customization. and receive a quote from the developer.  I think that would be the best bet, is open a dialog with the development team, they have extensive expertise with the ecommerce world

[Cici]

I am at a loss as to how your site and/or WordPress is set up.For instance do you have “Force Load Javascript” checked off for some reason?

It would really be helpful to see a screenshot of your Plugin environment, if we could see the php version and mysql etc.

If you cannot even manually upload from a zip file on your local computer then it is not the remote file retrieval.

Do you have full user permissions? Are you using Multi site?
Please review the Troubleshooting guide.

Something is broken on your site that I cannot replicate. Can you try debugging (how to is also nder the troubleshooting) and sending any errors to us at support?

I have added this to his “please take a look list” but if you cannot wait and need immediate assistance he will need to schedule a time with you for IMMEDIATE one on one support requiring the developer to login to your site you would need to select the paid support login option. You will need to also make sure your site is backed up.

[Cici]

Hi Dylan, Could you please provide your plugin environment which will show me the versions and add-ons you are using…also your locator page url? I dont know exactly how you have your back end UI set up…so there are a bunch of options. Here is a general guide on how the search and radius and results interact.

Usually no results found indicates your radius may be too low.
See Documentation on Radius behavior
and other useful tips on the docs page
Check what your radius default is, is it a large enough radius

If you do not want to change your radius or show locations then provide more detailed isntructions.
You can select “use current Map” under Map panel where you have chouce of World or Current. Also if all your locations are in NY you can add the shortcode to that page

Here is a list of all the shortcodes available to you

Or you may Opt to use the Search Form widget that will have drop down of all the locations and state

[Cici]

Christy,

Thank you for your question. We need additional in formation when you post in the forums. Please provide your Plugin environment per the posting guidelines/

 

In the meantime, please read these useful tips in our documentation.  Even though less than 200 locations does not qualify as being a large list, some of the information can really help you out. Read the paragraph about browser and connection time out.  If it is your browser or even your PHP version being too low, or if you are on a shared host, you can try to skip geocoding at first.

 

 

[Cici]

Niall,

I took these steps to recreate your issue. I found your account. I downloaded the version of ProPack. I went into my account and deleted my version of ProPack, I deactivated any of the plugin add-ons I had so that I would only have proPack and SLP. I activated ProPack it activated as 4.6.4 SLP is also 4.6.4 I have import.  I then went to the Import choose file, I uploaded a CSV file I had. It uploaded and added my locations, no problem whatsoever.

Please follow the steps exactly as outlined above.

Here are screenshots of my plugin environment. If yours is different, for instance if you have multi sites or did not deactivate and delete please let me know.

[Cici]

Please, in the future,  provide your Plugin environment per the Posting guidelines, This will help our support team to assist you.  I happen to know you have Experience add-on but not everyone on the support team knows what versions of SLP nor add-ons and therefore you would get a simple answer as in, use Power Add-on or use Experience add on. That would not be the answer you are looking for and others also would not benefit from the response.

Your second question:  the easiest way to do the list by state first would be to use the Directory list via the Power Add-on

If you do not want to try that you can also use the discrete search filter and have the search drop down by state, not showing results until a state is selected. or if you want the results to immediately show then you can add the Search widgets by state. 

Third you can have Order results by Rank then Name A to Z. That would require you to rank your states alphabetically.  There are various ways you can achieve results . You can try these work arounds. Premier gives you the most options such as putting results in a table format . The more advanced  the layout requires some understanding of the html and css to best achieve the results you would like.

If you need more complex solutions or customization you may also reach out to Cyber Sprocket Labs where a team of experts are available to perfect your site to your specs

[Cici]

Add in your Resultsr Layout whichever column you would like the Description field to appear

Slug: description

Data field: sl_description

Example:

<div id=”slp_results_[slp_location id]” class=”results_entry  [slp_location featured]”><div class=”results_row_left_column”   id=”slp_left_cell_[slp_location id]” ><span class=”location_name “>[slp_location name]<span id=”sl_results_description”><span id=”sl_results_description”>[html br ifset description][slp_location description raw]</span>[html br ifset description]</span>

 

[Cici]

@Nate

The developer is actually working with a Premier customer who has paid for support because of a similar issue. I.e. Migrating database and missing options tables. The author has notes on the project which we will post

[Cici]

The reason I did not upload using the remote server was because your list is too long for my test site. I can have the developer look at it when he has time, I do not know how soon that will be since he is currently tasked with helping a Premier customer with a migration through the customized paid support.

If it is the remote server routine , can you download via a direct upload instead? If you are not getting any error messages perhaps it is just taking more time?   I do not recall what the remote back end looks like with the ProPack legacy so it is difficult for me to assess. The new system with Power is much better, would suggest you update to Power if you haven’t as yet, otherwise will have to wait in queue to see what may be happening, but as mentioned your proPack is very outdated and that needs to be rectified at the very least to 4.6.4 on ProPack. . I am not sure if the developer is going to be fixing any issues in Legacy add-ons unless they are security patches, but if he is fixing them, they are at the bottom of his to do list.

[Cici]

Step 2, Now that I have imported 23 of your locations I now exported my locations with the sl_id.  I then made changes to two of your locations. I changed the names of the first two in my list. I changed 16 West to 16 North. I then left in the sl_id so that it would update any duplicates, I skipped geocoding again. I made no other changes to the list. Again it uploaded quickly and the changes were reflected in my locations panel.

I changed 4 Starrs to 5 Starrs, I made no other changes. See attached screenshots.

[Cici]

Hi Nikki,

These are the steps I took to import your file.

1) I downloaded and opened into my Google sheets

2) I deleted the sl_id column since I did not have the same sl_id as you so it was not pertinent for my test

3) I deleted hundreds of rows at the bottom so i wouldnt bog down my test site with locations I would then be deleting.

4) I imported the csv file using the regular import manual (not remote server but off my own computer folder

5) I skipped geocoding since you already have the lat/long and this will save bith time and not count against my google data query limit

6) All of your sites imported in a nanao second.

I have attached the screenshots.  Keep in mind that I have the Power add-on. If you do not have the latest versions your screen may not look the same.  My results show that either your sl_id is not matched correctly, or the file is taking a long time to load or you have exceeded your daily google query limit. But until you update your add-on I cannot be sure.

I am using SLP 4.6.4 and Power 4.6.4 and I downloaded the csv file to be saved on my computer and then uploaded the csv file same way.

 

 

[Cici]

Hi Justin,

 

No That wont be necessary.  There is a reason why this is happening, Google Maps.

Google assumes everyone is searching US unless told otherwise. If you have the map selection as US map domain that will happen pretty much all the time. There are a few tricks to adjust for this. One is to have your radius results default be very large. Another , if you are only in one country is select that map domain, and use the center map at to be the center of your locations in that country.

Map panel settings

I can advise you a little more if you provide some info about where the majority of your locations are and what you want for results based on search criteria.  In the mean time here is some information on why, and what add-ons may serve you best.

How search works

Premier country influenced guesses or address influenced guesses.

Radius behavior

 

[Author]

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