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Viewing 25 posts - 1,976 through 2,000 (of 2,695 total)
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  • in reply to: Grey Map on Search #44435
    Cici
    Keymaster

    Hi Barbara , Thanks for letting me know. If you have a sec, and could leave a positive rating in  WordPress it would help me  keep my little bitty job for 2017.  If you do not think I have been responsive in accordance with the Posting guidelines or cannot leave a five star rating, please contact us at support and my boss will give me coal in my socking, but at least I might still get to keep my job.

    🙂

    See links from front page …

     

    If you like Store Locator Plus please leave a ★★★★★ rating on WordPress.org. A huge thank you from Lance and his fellow code geeks!

    in reply to: Map results wrong #44433
    Cici
    Keymaster

    As we suspected Google has launched new versions, new algorithms that steer people to THEIR Google ad locations.

    The developer has been testing all versions of SLP and will be working to see what might be available as a work around (once again, this is trying to  keep one step ahead)

    For now best advice is to  require a more discrete search function in your search form instructions. Narrow down the radius behavior and see if that works. In your incidence I would add as much minute detail to each address as possible. I have found that Google even had the wrong lat/long for the Sydney opera house and had to look it up using a different (not Google) service and then manually enter the correct lat/long.  I wrote a post on it earlier in the past year.

    We tested the premise that Google changed their algorithms once again.  A business that always came up before as featured, i.e. Diane, Charleston Financial Advisors, 4 Atlantic Wharf Charleston SC 29401    NO LONGER GEOCODES (google says bad address / no results) It *does* still encode from their google maps app( Their “proprietary” map .)

    If you use the EXACT RIGHT ADDRESSS including names in this case:

    Diane c/o Charleston Financial Advisors, 4 Atlantic Wharf Charleston SC 29401  =   good geocode from Google.

    there are more than one business in that building so apparently Google is taking on the role of the post office….

    Within the past week Google turned off the part of their algorithm that “infers: address guesses by proximity that was there before and allowed even if your address was not 100% correct. This applies  FOR THIRD PARTY APIS ONLY. i.e. the ones that they let developers use. Does not matter if you have a paid/premium API key, business licensed API  or not.

    I am sure they will say it has something to do with security like they did when allowing location sesnors…new Chrome only allows it for https   urls.

    When the work around tool is revamped there will be a release to Premier. Currently Premier options have “Google influenced guesses. ”  that may need to be revamped

    in reply to: Suddenly SLP not working #44419
    Cici
    Keymaster

    The developer has checked and your issue is from your  configuration, not the SLP server. Please have your tech support or IT team look into your network configuration

     

    in reply to: Suddenly SLP not working #44417
    Cici
    Keymaster

    The developer is checking out the server as well. The production versions are showing up as the old versions and not the new versions. Not sure if its related to your issue

     

    in reply to: Suddenly SLP not working #44416
    Cici
    Keymaster

    As shown in your screen shot it appears you have an issue with WP user name , perhaps you updated WP recently?  By the way, we request screenshots and information that can help us help you faster, see Posting guidelines, we need Plugin environment, which shows versions, WP version,  etc . Are you using WP multi site? NAM ?

    in reply to: Grey Map on Search #44401
    Cici
    Keymaster

    Hi Barbra,

    I added it back in, there was a change to subscription orders with Woo Commerce.  Check now, you should be able to download it again

    CiCi

     

    in reply to: Map not displaying when using Safari or Firefox on a Mac #44397
    Cici
    Keymaster

    You gave some great clues as to what might be going on but the simple issue is you have conflicts and you have issues with Chrome because of the lack of SSL cert. Google is getting pretty strict about that stuff and you have NON SLP related errors on your page.

    Here is a hint: one of your errors states “sensor is not required”. Well that indicates you are using another plugin or theme that is also using Google Map API and it is interfering with SLP.   SLP has not had that error produced (many versions ago).   Also another failure is a great hint states” you have included google map api multiple times” …so you have another plugin and/ or your theme that is also using Google MAP API  query :  a BIG no no:

    Check out your site url

    Right Click/select INSPECT/console *( see troubleshooting for more info and also the section on debugging with WP if you do not know what other plugin may be causing issues)  I think it is your theme or perhaps you have not included all of  what you are using or not using for SLP add-ons?

    see the referencing

    http://google-maps-utility-library-v3.googlecode.com/svn/trunk/infobubble/src/infobubble-compiled.js

    Also check out your directory path for all your icons  move the icons to your WP media directory and link the path to that  to be sure they are always handy and linking to correct file path, SLP discontinued including  some old icons in their directory).

    and

    https://developers.google.com/maps/documentation/javascript/error-messages#sensor-not-required

    in reply to: Social Media Extender #44395
    Cici
    Keymaster

    Hi Bryan, Are you all set now? I think the naming and files have been fixed now

    in reply to: Grey Map on Search #44385
    Cici
    Keymaster

    if you have the Experience add-on, do same thing you did with Propack, deactivate EXP, download the latest version from your account and upload it into your WP admin panels. It follows the same logic as the others.

    in reply to: Possible map results rollover? #44384
    Cici
    Keymaster

    that can be  done with Experience , you can change layout,delete lines and code in layouts or change appearance,  please see the documentation site.

    in reply to: Grey Map on Search #44356
    Cici
    Keymaster

    Hi Barbara,

    No the multiple Google MAP API keys are not from having SLP maps on two different pages,  you just use shortcodes to have SLP different maps, you can have a map on as many as you want.  They DO however draw from the same data, and I assume you are using Tagalong to categorize which ones appear on which page using the  only_with_shortcodes

    I have five pages on my test sites with different shortcodes.

    If you have another plugin or Theme that has a google api built in then you will see the error.

    As far as updating.  See the how to here. First deactivate the add-ons. update SLP,   Anything above  SLP 4.5.08 requires PROPACK and TAGALONG to be updated. So first deactivate those two.    I personally think you would be better off converting those two add-ons to Power anyway. Power and Experience and Premier are the only add-ons that will be updated going forward.  And may I suggest,  Premier is by far the best value for you , it provides additional exclusive features  and will help your user experiences ten fold.  Check out some of the YouTube videos about Lances latest development and features he added to premier 4.7

    Plus you can use it on multiple sites, and have access to premier  support forum which is answered first.  It will minimize the plugins you have to deal with, less worries about all the updates, efficiency of scale…and actually if you opt for Premier I can offer you a larger discount because you already have   Exp. Add-on , ProPack, and Tagalong.  Premier will provide functions and features that I bet you currently are using other plugins to do.

    See the  FAQ sheet about the tit for tat on the legacy versus current add-ons etc if you are interested in either Power or Premier, discount coupons send a request support@storelocatorplus.com.

    If you do not go that route, go to your account and download latest versions, (you will not see the  version# for ProPack nor Tagalong because they are legacy,) update SLP first, delete the old versions of the add-ons and then upload the new versions see what versions we are on here.

    If you need help with your overall WordPress site, including theme, send email request to support@storelocatroplus.com and Lance and his affiliate can review to see if you would benefit from help from the CyberSprocket development team.

    in reply to: Possible map results rollover? #44336
    Cici
    Keymaster

    That is an exclusive feature for  Premier subscribers.

    in reply to: Store Pages not working after upgrade to WordPress 4.7 #44335
    Cici
    Keymaster

    M-

    Your Store Locator Plus and add-on versions  are  woefully outdated, that is an easy  fix unless you do not wish to update those legacy add-ons and thats the reason you haven’t updated SLP

    Plus with those Legacy add-ons you qualify for a discount coupon towards Power, Experience, and/or Premier.   If you would like to upgrade send an email request with order numbers or the account name to support@storelocatorplus.com

    Always make sure you have a full back up of your site before updating any add-pns or WP. We suggest Vault press.

    Eventually the legacy add-ons will not work with later versions of SLP and possibly WP. Since you have updated WP to 4.7 you shouldn’t have any immediate issues. The aforementioned add-ons use WP 4.4 and above.

     

     

    in reply to: Format for Posting Categories through bulk CSV Import #44334
    Cici
    Keymaster

    no problem

     

    in reply to: Map results wrong #44333
    Cici
    Keymaster

    I have checked my site and I also have an Australia Search Map url…it is also acting up if I do not use the append feature with the Experience add-on.

     

    My guess is , Google changed their map.domain search engine user interface back to default as  international.  Not the first time they have done it, I have notified the author to see if there is a work around besides Append. Google changes their algorithms on a regular basis as far as matching zip codes. Apparently;y they think that Budapest and Denmark are searched more often and if they have re set to international domain engine they will send you there.

    https://docs.storelocatorplus.com/blog/search-panel-settings/

     

    in reply to: Map results wrong #44332
    Cici
    Keymaster

    First: Please follow the posting guidelines, need more info,such as your plugin environment, versions, not just your web site. I believe you about your search but there have been no changes to the STORE Locator Plus that would suddenly redirect your search,. The query is going to Google maps.  There are some built in help tools, such as choosing the map domain if all your locales are in Australia for instance.

    Second: What is your call back set at, are you using the Experience add-on to append or to use discrete search

    Third: :  right off the bat, just by inspecting your console you have these failures and those are not store locator plus . Other plugins can create issues with the map. My guess is you no longer have those easy font icons widget or it is out dated, or the file path is incorrect.

    Failed to load resource: the server responded with a status of 404 (Not Found)

    jquery-migrate.min.js:2 JQMIGRATE: Migrate is installed, version 1.4.1

    (unknown) ‘webkitIDBDatabase’ is deprecated. Please use ‘IDBDatabase’ instead.(anonymous function)

    https://www.aussiedog.com.au/wp-content/plugins/easy-font-icon-widget/apps/icons/css/fontello.css?ver=1.2.9 Failed to load resource: the server responded with a status of 404 (Not Found)

    in reply to: Grey Map on Search #44323
    Cici
    Keymaster

    Google Map API multiple times warning is a concern. UI am not sure how that got there, but if you have part of your theme or another plugin also utilizing Google Map queries, there will be a conflict. I am guessing that may be the case , Also check to see if you have Forceload javascript on, that is another big no no…it is only there because back in the day the SLP author added that ooption to  compensate for some poorly written WP theme that a customer was using.

    ALL of your add-ons and SLP are out of date and need to be updates, along with WP itself. Should be 4.6  if you do not want to update yet to WP 4.7, I am waiting myself before updating WP to 4.7 looks like they had a glitch somewhere but I havent investigated.

     

    in reply to: Grey Map on Search #44317
    Cici
    Keymaster

    Please provide versions of what you have (Posting guidelines).  You are NOT using the latest versions of Store Locator Plus Nor the latest versions of Experience Add-on. I cant tell what versions of ProPack you are using nor Taglong just by looking at your site  see versions here

    UPDATE your versions first , if you still have an issue see Troubleshooting.

    Nine times out of ten it will be another plugin or theme, in your case  the error message and failure comes back “you are using Multiple Google Map API”.  If updating doesn’t fix your issue then you need to use the debugging tool  to see what is causing the conflict.

    This is what I saw with a brief look at the first link in the Chrome browser, right click inspect and under Console your failed messages are there. As far as the icon , it is pulling from the wrong directory path. Again, Update. You can save any special icons in your WP media file and link to that if you need to

    .

    js?ver=4.5.4:93 You have included the Google Maps API multiple times on this page. This may cause unexpected errors.Ug @ js?ver=4.5.4:93

    util.js:211 Google Maps API warning: NoApiKeys https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keysWA.j @ util.js:211

    jquery.js?ver=1.12.4:4 Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user’s experience. For more help, check https://xhr.spec.whatwg.org/.send @ jquery.js?ver=1.12.4:4

    jquery.js?ver=1.12.4:4 XMLHttpRequest cannot load http://stogrynsales.com/wp-content/plugins/store-locator-le/images/icons/bulb_white.png. No ‘Access-Control-Allow-Origin’ header is present on the requested resource. Origin ‘http://stogryn.ca’ is therefore not allowed access.send @ jquery.js?ver=1.12.4:4

    in reply to: Format for Posting Categories through bulk CSV Import #44316
    Cici
    Keymaster

    Kaitlyn,

    When you say you have Tagalong and Power plugins….Power disables Tagalong as the functionality that was in the Tagalong legacy has  been revamped and part of Power.

    First, you are confusing Tags with categories.

    they aren’t the same thing  Here is the explanation in the documentation site  TAGS VS CATEGORIES.  

    Formats: examples CSV 

    Locations Imports Headers

    If you have multiple categories for one  location , in your excel file separate with a comma.

    You would just have in the header row the word Category or Categories.

    You can have both tags and categories assigned to each location juts be aware they are different. Tags is just text, no parent child heirarchy.

    Category Import 

    in reply to: 500 server error after updating Store Locator plugin #44313
    Cici
    Keymaster

    Glad I could help . If you like Store Locator Plus and/or the support you have received, please leave a ★★★★★ rating on WordPress.org. If you do not feel it warrants a  5 star (or a 4 star) , please contact us via support@storelocatorplus.com and  let us know how we can improve.   A huge thank you from Lance and his fellow code geeks and his one little ol part time support person…ME!

    in reply to: permissions #44312
    Cici
    Keymaster

    User Managed Locations is a third Party add-on that might hep you out. Please review the Product description (and docs)  and if you have any questions for DeBaat please post in Third Party Add-ons Forum 

    in reply to: Geocode Error #44295
    Cici
    Keymaster

    Eric,

    Ask Google why they make the two API keys and the inability ti use referrer restrictions….this is an issue for the Google Developer console, and plenty of people have complained to Google about it.

     

    in reply to: Social Media Extender #44278
    Cici
    Keymaster

    @Lincoln

    You are correct you are getting the old version if you are downloading it from :the Page My Account and the menu on that page that shows your orders and downloads ..that download  when you go to unzip it is slp-social ,,,that is wrong file name, that is the old version

    Since you are premier you have an alternative method to get downloads.  when you are in your account scroll across top bar to “PRODUCTS”

    UNDER PRODUCTS you will see DOWNLOADS.  In there you will see all the products and the versions numbers production up toip and pre release down bottom, download the SLP-SME 4.5.02 from there,

    When you go to your computer folder for downloads,  add in the zip file that is called slp-sme…  UPLOAD that one, that is 4.5.02

    NOT slp-social

     

    Lance is fixing the naming convention, somehow it was changed two updates ago

     

    in reply to: Social Media Extender #44277
    Cici
    Keymaster

    Hey Bryan , You unveiled something that had me puzzling. I am addressing it to the developer(s) both DeBaat and Lance, it is the file naming convention changed. I will email you the correct file if you can send me an email to support@storelocatorplus.com in the mean time whilst they fix it

     

    in reply to: 500 server error after updating Store Locator plugin #44276
    Cici
    Keymaster

    According to the error messages it is the icons set, they were not paid add-ons. They were as a free product in 2013.

    and  discontinued  and there are no updates.  As you see they are version 0.2 but,

    any special icons should be saved in your/their  WP media file directory path and then can be uploaded from the WP media directory

    Make sure the file path is correct.

Viewing 25 posts - 1,976 through 2,000 (of 2,695 total)