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Viewing 25 posts - 76 through 100 (of 2,687 total)
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  • in reply to: Translate On the Front-End Button Find Locations #82711
    Cici
    Keymaster

    WPML is useful  for  back -end translations.

    You could always sign up for and transfer to the professional level plan under SLP SaaS which is a monthly subscription.

     

     

    in reply to: Translate On the Front-End Button Find Locations #82705
    Cici
    Keymaster

    Oh I see, That  option, to change the Find Locations label is available  if you have the Experience add-on.

     

    in reply to: Import Not Working #82700
    Cici
    Keymaster

    Check to see if they are timing out.  If they are uploading a large list the server may have limits.

    Here are some tips and suggestions .

    Import Google Geocoding takes time 

    LARGE Lists Import

    CSV file and formats , duplicate handling etc

     

    in reply to: Translate On the Front-End Button Find Locations #82699
    Cici
    Keymaster

    What Button ?  I do not see anything on the dev url other than a picture.  I browse the page source and do not see our plugin installed on the dev site.

     

    When I visit the reg  site. https://realsaboaria.com/contactos/

     

    and select ENGLISH I see your map with the search .  I cannot assist you on your dev site but you can search our documentation on how to change labels etc. but the page that exists on the production site where you do have SLP installed looks correct. You have a contact form plug-in that is not us.

    https://docs.storelocatorplus.com/search-form/

    in reply to: Fatal Error Version 5.12.3 #82689
    Cici
    Keymaster

    All

    HP 8.0 is a major version update with a large number of changes that break backwards compatibility, and many features that were deprecated within the PHP 7.x feature releases have been officially removed. PHP 8 uses much stricter typing than previous versions. Many built-in functions are now pickier about the input they accept, and PHP 8 itself is more stringent about how input is passed to functions. Issues that previously resulted in notices now result in warnings, and issues that previously resulted in warnings now result in errors.

    In other words, PHP 8 is not as lenient as previous versions. It will not try quite as hard to make code work no matter what.

    Since the majority of our customers have not updates to PHP 8, we will not be tacking this in the near future.

    The developer suggests you NOT update to PHP 8 because of the issue with backwards compatibility.

     

    in reply to: Display custom website link on results #82688
    Cici
    Keymaster

    hello,

    All of the plugins and add-ons  you are showing are out  of date.

    If you are  still a Premier customer in good standing you should be able to see the base SLP version 5.12.3 under your downloads in your account ditto with any updates ( I would only update on a dev or clone or staging site though since you are so far behind)

    As fares the SEO Pages question let me try to get a picture in my mind since  I am not following   how you currently have the SEO Page Template and the results  layout set up .

    I see on that URL  you have changed the normal website hyperlink  title label to “dealer details”.  So you want to use both  a  Website link that does not redirect and the  SEO Pages?   Currently the dealer details redirects correct?

    See if these docs help

     

    https://docs.storelocatorplus.com/the-store-page-storepage-shortcode/

    https://docs.storelocatorplus.com/store-pages-templates-slp_pages-work/

    in reply to: Address/Zip is going to the wrong location #82681
    Cici
    Keymaster

    Here is the article explaining this

    https://storelocatorplus.com/google-maps-api-returning-inaccurate-results/

     

    Report this error to Google. As mentioned you can add search info for your customers or use discrete search.

    in reply to: Address/Zip is going to the wrong location #82676
    Cici
    Keymaster

    Yes, Because I have a test site and if all I do is enter 13158 it also goes to Berlin.

    Yet if you search using the Google commercial MAP it goes to NY .

    You can add additional information in the search field that instructs your site visitors to enter a more discrete search. Such as enter by City, etc. And you would want to have your drop down radius visible.

    See how the two searches look on my test site.

     

     

     

    • This reply was modified 3 years ago by Cici.
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    in reply to: Address/Zip is going to the wrong location #82673
    Cici
    Keymaster

    You have Javascript errors on that page.

    See attached.

    If you are using the SLP plug-in and not our SLP SaaS (managed by our team)  Any results being returned is straight from Google and not from us.

    https://docs.storelocatorplus.com/search-panel-settings/

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    in reply to: Google Maps API error #82657
    Cici
    Keymaster

    Hello,

     

    Even though this is beyond our scope of support, did you ever add a valid  API key required by Google . When I use browser tools to inspect the error that keeps coming up is that API key is invalid. Did you add restrictors?  You can research what the error messages are by clicking on any developers tool in Firefox Chrome, etc.

     

    If dealing with the API keys is too confusing you might be a candidate for the SLP SaaS option where we handle the keys and updates.

     

     

    in reply to: Google Maps API error #82656
    Cici
    Keymaster

    The message is

    Could not locate this address. Please try a different location.

    Google Maps API error:
    undefined

    Where is your center of MAP you only have the drop down going up to 500km, if you increase the drop down to a higher number and search what do you see?

     

    in reply to: Google Maps API error #82653
    Cici
    Keymaster

    Hello,

    The screen shot does not really provide us with anything to go on.  if  the location data  isn’t in the Locations database and your center map at is more than 200 km from your name , then it won’t be found.

    Also make sure you have cleared the cache

    See Search and how it works

    https://docs.storelocatorplus.com/search-panel-settings/

    in reply to: Map defaults to Western Australia for some locations #82628
    Cici
    Keymaster

    I checked and indeed if I search by the postal code 3028 it works no problem on my test site as well as your site.

     

    Suggest you change your search label to stipulate to add the postal code not suburb/town

     

    in reply to: Map defaults to Western Australia for some locations #82627
    Cici
    Keymaster

    C,

    I changed some settings on my site and , like you Google has decided that Laverton is in WA.  The good thing about having to pay for Google API services with the plug-in version is that you have access to their Support.  If all else fails please reach out to Google and tell them what you are experiencing. They might tell you that your site visitors still need to add either a state or a Postal code and not just search by town/city since even when you search using Googles own browser they always return the Laverton WA,  they have a reference that the other Laverton is a suburb of Melbourne, Victoria, Australia, 

     

    So at the very least they probably want a postal code in addition since there are two

     

    in reply to: Map defaults to Western Australia for some locations #82626
    Cici
    Keymaster

    C

    Without additional information such as versions plug-in info (see Posting in forums guidelines). I might not be able to provide you with the best answer.

    I have no idea what your radius settings are , or if you have the Google Map domain set as Australia etc etc.

    The center Map at does NOT limit what Google provides as a return when a search is done.  The center map merely centers the MAP.  The search works based on radius  AND what  Google “thinks” is the  best results etc.   how Google determines what to give you as results is based on their algorithms not ours. They apparently have decided that the most believable answer to return is the town in WA not in Victoria.

    If you were using the SLP SaaS we could fine tune and add certain locations thru to our data base, but we  have no way to  run interference with what Google  MAP APII determines is correct in  the self managed version  i.e. the Plug-in.  We can provide you with some suggestions

    Check under  Radius Behavior 

    You might also  want  to use Location sensor if the site visitors live near that town  it will narrow down the returns

    Or, If you have the Premier updates and active you can also use Show Google address guess

     

    Or if ALL your locations are limited to Victoria add some shortcodes 

    to the WP  Page where you have SLP

     

    Example I use this to ensure Google returns San Jose in Costa Rica instead of the many other San Joses that Google favors .

    • [SLPLUS  center_map_at=”Costa Rica” append_to_search=”Costa Rica” initial_radius=”1000″]

    You would of course need to use the parameters and fields that make sense for your situation

    in reply to: Show page list of SLP store pages within a specific category #82621
    Cici
    Keymaster

    Clare

    Did you add the images in the media file in WP and do you have a url reference?  WP Info in the developers section might help

    if   you also have the Experience add-on activated there may be more options for you.  You can check some of the available shortcodes here.

    Additional EXP shortcodes

    I will ask the developer if there is an easier way to do what you want. He is not able to take on customizations currently.

    in reply to: Show page list of SLP store pages within a specific category #82609
    Cici
    Keymaster

    P.S. Could you provide us the link where you are testing?  Also Do you have enable Pages under general Tab checked off?

    if you are using any SEO Pages criteria you need to check that off

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    in reply to: Show page list of SLP store pages within a specific category #82608
    Cici
    Keymaster

    Please note the slp_pages short code is only available with the Premier subscription. I believ3 you posted in the other forum as well

    in reply to: Fatal Error Version 5.12.3 #82607
    Cici
    Keymaster

    no update

     

    in reply to: Creating a custom list of location pages #82603
    Cici
    Keymaster

    Claire,
    Your post did not disappear the last post was in Premier support not this forum.
    Just note you are not using the latest Versions. Also if you have the Premier version then you should also have the Experience add-on available for download. Also the reference does not show you as g=having Premier activated and the slp_pages is only with premier

     

     

    Attribute, Image
    Use the image type to use the store field as the source of an image. Needs to be a fully qualified URL.

    [storepage field=image type=image] will output the image URL as a displayed image on the page.   You do not need single apostrophe around the word image

    https://docs.storelocatorplus.com/the-store-page-storepage-shortcode/

    I do not have WP developer skills and without seeing an example of what you are trying to do on your staging or dev site I cannot determine what you are trying to display.

     

     

     

    • This reply was modified 3 years, 2 months ago by Cici.
    in reply to: Show page list of SLP store pages within a specific category #82580
    Cici
    Keymaster

    What versions are you using on your site?

     

    Premier subscription does not provide us the plugin environment info needed.

    Please read posting guidelines . We need that info to better assist you.   A screenshot is best.

    Are you referring to SEO Pages. It sounds like that is what you want not just a directory” list. Review these below to see if those example are what you really need.

    https://docs.storelocatorplus.com/creating-a-list-of-location-pages/

    https://docs.storelocatorplus.com/store-pages-templates-slp_pages-work/

    https://docs.storelocatorplus.com/enable-pages-setting/

    in reply to: Show page list of SLP store pages within a specific category #82576
    Cici
    Keymaster

    I believe we just answered the question from your email to support.

    In the future when posting in the forums please show the INFO requested versions etc. so that we can address for all our users, Example.

    You need the Power add-on, etc

     

    There are Directory listing functionality .

    slp_directory-list-mode

    See the documentation for more suggestions


    https://docs.storelocatorplus.com/slp_directory-shortcode/

     

    in reply to: Fatal Error Version 5.12.3 #82563
    Cici
    Keymaster

    P.S. if you need a refund you need to contact support. This  forum topic does not provide us with enough info to issue a refund.

    in reply to: Fatal Error Version 5.12.3 #82562
    Cici
    Keymaster

    Don’t use PHP 8  until the developer has a chance to address this or you may opt to switch to the SLP SaaS which works fine and is not dependent on you updating the plug-in and has no problems reported with PHP versions.

     

    The WordPress  plug-in details are compatible with the WP version as shown

    Our developer will get to it when he finished his current projects.

    Sorry for the inconvenience

    in reply to: Fatal Error Version 5.12.3 #82553
    Cici
    Keymaster

    Thank you, I will pass this along to the developer

Viewing 25 posts - 76 through 100 (of 2,687 total)