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  • #82697
    Elizabeth Marie
    Participant

    I’ve used SLP on a client’s site for several years. Recently, they ran into an issue where they could not upload a file. In my attempt to fix it, I had to update all plugins and add-ons to versions 5+ (and repurchase the new SLP plugin).

    Now they are able to upload the file, but it doesn’t import. The import goes all the way to 100% and then nothing happens. There are no messages and no new items added. Not sure what else to do.

     

    • <span style=”color: #000000; font-family: -apple-system, ‘system-ui’, ‘Segoe UI’, Roboto, Oxygen-Sans, Ubuntu, Cantarell, ‘Helvetica Neue’, sans-serif; font-size: 13px; background-color: #f0f6fc;”>pw protected site</span>
    • <span style=”color: #000000; font-family: -apple-system, ‘system-ui’, ‘Segoe UI’, Roboto, Oxygen-Sans, Ubuntu, Cantarell, ‘Helvetica Neue’, sans-serif; font-size: 13px; background-color: #f0f6fc;”>WordPress</span>
    • <span style=”color: #000000; font-family: -apple-system, ‘system-ui’, ‘Segoe UI’, Roboto, Oxygen-Sans, Ubuntu, Cantarell, ‘Helvetica Neue’, sans-serif; font-size: 13px; background-color: #f0f6fc;”>SLP: Version 5.12.3 </span>
    • <span style=”color: #000000; font-family: -apple-system, system-ui, Segoe UI, Roboto, Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, sans-serif;”><span style=”font-size: 13px;”>Store Locator Plus® – Power – Version 5.11</span></span>
    • <span style=”color: #000000; font-family: -apple-system, system-ui, Segoe UI, Roboto, Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, sans-serif;”><span style=”font-size: 13px;”>Store Locator Plus : Pro Pack – Version 4.2.01 *Deactivated since it doesn’t work with these versions</span></span>
    #82700
    Cici
    Keymaster

    Check to see if they are timing out.  If they are uploading a large list the server may have limits.

    Here are some tips and suggestions .

    Import Google Geocoding takes time 

    LARGE Lists Import

    CSV file and formats , duplicate handling etc

     

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