Address/Zip is going to the wrong location

[Harrison Fritz]

We just purchased the latest update for Store Locator Plus (version 5.12.3) hoping it would fix the errors that we are receiving.  The address/zip code won’t work.  We have stores in zip code 13158 which is a postal code in New York State, but the results show up in Berlin.  Our Domain mapping is set to United States only.  We’ve deactivated all plugins except Store Locator Plus and it is still happening, please help.

https://kingsagrisestg.wpengine.com/locate-a-dealer/

[Cici]

You have Javascript errors on that page.

See attached.

If you are using the SLP plug-in and not our SLP SaaS (managed by our team)  Any results being returned is straight from Google and not from us.

https://docs.storelocatorplus.com/search-panel-settings/

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[Harrison Fritz]

That error in the screenshot is no longer there.  It has been removed.  so your screenshot is old. please refresh.

So is the only response that you can give us is that it’s google’s fault that when we enter zip code 13158 it is going to Berlin, rather than New York State?

[Cici]

Yes, Because I have a test site and if all I do is enter 13158 it also goes to Berlin.

Yet if you search using the Google commercial MAP it goes to NY .

You can add additional information in the search field that instructs your site visitors to enter a more discrete search. Such as enter by City, etc. And you would want to have your drop down radius visible.

See how the two searches look on my test site.

 

 

 

• This reply was modified 2 years, 1 month ago by Cici.

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[Cici]

Here is the article explaining this

https://storelocatorplus.com/google-maps-api-returning-inaccurate-results/

 

Report this error to Google. As mentioned you can add search info for your customers or use discrete search.

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