Forum Replies Created
-
Posts
-
Nothing will work with Version 3. If you are concerned that your files will not upload or that you will lose data, suggest backing up. Lance has written a few articles on this. VaultPress and Back up WP site
You must be on version 4.4 of the base plugin of SLP in order for any current versions of the add-ons such as 4.4 ProPack or 4.4 Pages to work. You cannot mix and match.
See Troubleshooting under Documentation for more info about not mixing versions
SLP old versions are no longer supported nor maintained, so I wouldn’t be able to assist you with that,
As far as the subscription fee: You do not need to pay $35 a month to run version 4 of anything
Buying Premier does not enable you to mix versions 3 and 4.
You should back up your data if you are afraid you are going to lose it. You need to be on SLP version 4.3 or 4.4 in order for ProPack version 4.x4 to interface with your SLP data
The only subscription that currently has a monthly fee of $35 is Premier which includes, Experience add-ons (formerly Enhanced Results, Enhanced Search, Enhanced Map and Widgets) )ProPack, Pages, Directory Builder, Tagalong,, User Managed Locations, Social Media Extender, etc etc…in other words, everything.
The future Power add-on will work with version 4.4. and 4.5 of SLP and it will be $250, and a $25 a year subscription and will work with future versions.
ProPack will export everything, the store id. etc…As far as “Pages profiles ” I do not know what a Page profile is or Pages are recreated the same way, once you export and re-import the Locations and all the information associated will be added. Including your store Ids.
Pages (Store Pages) can then be “recreated” with a click of the button.
As far as your Page template, if you have any customization or css, back them up or copy them to a local drive,
Pages (which are actually WP posts) must now follow the same rules that WP has in place regarding html and shortcodes. So if you have created older versions of Store Pages with href in quotes for instance, it wont work correctly in newer WP 4.4
P.S. Please when you post your Plugin environment, specify what it is you are trying to obtain as a result. The “export /download locations to a csv file” is working for me….the locations export will look like this:
Please provide your Plugin environment (see posting guidelines) a screen shot is best, sometimes we can assess your situation and issue if we have the information requested.
There is a new version of SLP out 4.4.37 .
When you say wont export locations, are you speaking of Export/ download locations to a csv file or the reports to a csv file?
Please provide your Plugin Environment when posting in the forums. (see posting guidelines)
This helps us understand your situation and assist you better. There is no “Pages export”. There is version 4.4 ,x of Pages, and a 4.4.xx of ProPAck.
All of your versions need to be on 4.4.xx…
Anything below version 4.3 of anything is no longer supported and will not be maintained. I am not sure if you mean ProPack v 3.3.xxx or 4.3.xx??
Your Plugin environment (screenshot) is appreciated.
I do not understand your question.
If all you need is ProPAck, , which is now version 4.4.04 just purchase ProPack.
It is $65.
The future UPGRADE of ProPAck will be 4.5 and is included in the Power add-on ($250 includes ProPack, DB, Tagalong etc.) is in pre release so is not available for purchase as yet.
Are you referring to the Premier subscription which is everything included?
Premier Subscription includes ALL the add-ons and extra features,,,is that the one you are looking at purchasing?
.
Hi James,
It would have fixed itself when you refreshed. Sometimes the cache or the browser is lagging.
Welcome to premier, thanks for being a loyal customer.
Here are some links to help you, documentation in text and if you visual help via videos.
Adding Location Adding Store Locator Plus
Hi John,
Here is how the free Base Plugin Works…Getting Started
If you only plan on having one location (HQ) on the map with directions then just add one location.
If you have many locations that you want to have for internal purposes in the data set but not show to the customer then you can hide any locations you add by marking them private. A private location is a location that appears in the administrative user interface for managing locations but does not show up in the front end (public) in the search or results. A check box on the location add/edit page allows you to mark any existing or new location as private.
You can try the demo and create an SLP site your self . Intro video about how to use the Demo.
The Demo site (with add-ons)
Do you have many locations that you want to display under the map and/or on the map but only limit the directions link to one? That can be done with some add-ons and some trickery either by limiting results, , featuring the HQ result and limiting that, or modifying the results/ or map layout , or even redirecting to another page that has an Only_with_category and make HQ the category
I hope I have answered your question.
That is a function of tthe ProPAck addon
See Locations/Manage subtabs documentation , there are links there to the new doc site that will give you all the data and info about how to import/.export as well as links to the SLP YouTube channel
Partial list of what feature (s) included in various add-ons…note this has not been updated recently and there may be additional features functions not listed here.
Your version is too old that that , the version you have was when the map domain automatically went to the International Google server
All of our plugins and add-ons are at versions 4.4.xx…soon to become 4.5…Please update your add-ons if you have those as well, by the looks of your site you also have ProPack??
See the change log for all the versions and where they are at now…SLP is about to be released as 4.4.37
change log about the version that changed that and
4.4.05 2015-Dec-23
Enhancements- The Experience / Map / Domain setting now influences the Google results when users type an address or zip code in the search box.
- Start on WordPress REST API Endpoints for locations.
- Support for new Experience add-on.
- Simplify the add on system code. Increases stability and performance.
- Skip add-on update and upgrade checks during plugin deactivation.
- Add an option to show 50 locations on manage locations tab.
Ok, when you say rules in your theme style, are you referring to your Word Press theme, not your SLP plugin style?
I do not see Pro Pack or any other add-on in your list above. If all you are using is basic SLP then it is your theme modifications and probably your css rules, they are incorrect. There are ways to change the SLP plugin style and customize it with CSS using ProPAck. Any independent or incorrect changes to the data field names , options.maps elements in the layout can cause issues with Directions. Because when you click on the directions link it queries the Google Maps.Api to get the directions using the data from the locations manager. , i.,e the address you want to get directions to
Your href above points to a slp_option_0_map_domain map domain. ??
where did that come from?
You see mine? it points to an actual address field pulled from the slp locations data field…called addy, i.e. address…
if you have a Theme or another plugin that does anything with Maps it could also mess with SLP calls . You didn’t provide your site url or a screenshot of your Plugin environment so I cant look at anything to help you. I would save your special css somewhere on your drive and then get rid of it from the locator page and see if that resolves it.
If you need someone to privately look at your site or you cant share it here, you would need to go the Paid support option I am afraid.
Hi, You arent showing me the right screenshots. I need to see your Plugin Environment..(see Posting Guidelines) and your locator url would be good if I need to go inspect the site
Try some of these settings:
1) have you selected the Google Map Domain as Australia?
If all your locales are in Australia, then you should…Google universal map doesnt like AUstralia zip codes (Nor Denmark nor a bunch of other countries) For this reason, the developer went back and wrote the code to go to specific Google servers in the country.
2) where have you set the radius behavior? There are two settings that effect that, one is under Experience/search and the other is under Experience/Results.
I could give you more suggestions but I do not know what if any add-ons or versions you are using so I do not want to confuse you with tmi..
Let me know the answer to those after you have posted your version info (see under Info for Plugin environment) and I will try to help you some more.
There is additional information under the Documentation
The new documentation site allows you to enter a keyword and it will find all the info for that one keyowrd, etc.Hi , Yes that is what Lance is saying…As noted on the Page Template documentation
” The revised Default Page Template has eliminated any href of shortcodes in an html string as WordPress 4.2.3 no longer allows that.”
So if you are still using this: you will have issues <a href=’mailto:[storepage field=”sl_email”]?subject=Contact from Church Finder Website’>Click Here to Send Email</a>
<a href='[storepage field=”sl_url”]’>[storepage field=”sl_url”]</a>
Thanks for getting back to us and for the solution. If you feel you received fair and timely support and the base plugin is fantastic, please”
If you like Store Locator Plus please leave a ★★★★★ rating on WordPress.org. A huge thank you from Lance and his fellow code geeks!
”
There is a rating that reflected poorly on my support…so if you have a chance and think we (or support or the base plugin) deserve a
★★★★★ rating on WordPress.org. A huge thank you from Lance and his fellow code geeks!
On a side note, I guess my first suggestion on the very first post about a conflict with your theme was the right answer.! That’s almost a first for me on this subject matter.
Hey Dmitry,
if you wouldn’t mind, what was your theme? Or was it customized for you? I would like to put a note somewhere in Troubleshooting about conflicts, especially since I will forget about this issue if someone asks two months from now.
There are so many WP plugins, and themes , and customizations, not to mention the evr changing codex in WP that keeps everyone on their toes.. it is impossible to catch all the nuances.
As the developer always tells me when something doesn’t work the first and most obvious to users is that the Map doesn’t appear, its in your face and obvious…so they pretty much assume that he broke something in SLP
Not like that’s never happened. ..
🙂
Thanks everyone , for contributing and taking time out to help your SLP community.
I am not seeing it in my directions link. Do you have CSS rules somewhere?
<a href=”http://maps.google.com/maps?saddr=29464&daddr=656%20Long%20Point%20Rd%2C%20Mount%20Pleasant%2C%20SC%2C%2029464%2C%20USA” target=”_blank” class=”storelocatorlink”>Directions to </a>
I’ve put this back on Lance’s radar to assist you , there was an update to Pages March 24th, did you update then along with SLP 4.4.36?
Ok Dmitry..got it
Well your test showed that it wouldn’t work , so that is consistent with what we expected….so that goes back to the error messages I saw.
Unless I looked at it when you were fooling around with that. I inspected one store page , more closely and
Something is blocking the map from loading because of the errors. I just noticed you have a contact and share form on the same page as the Store Pages and that can be interrupting the store Page, you cant have those on the Store Pages in place of some of the template elements because where the map is supposed to load is being overtaken Not sure which Plugin if it is a social plugin or a special theme and someone added some special call methods but it is messing with the JSON call : See this error…
Error : cdn.api.twitter url <b>https://cdn.api.twitter.com/1/urls/count.json?</b>
Failed to load resource: net::ERR_NAME_NOT_RESOLVED
If that is part of your theme you may need to get someone to clean that up.
..if you do need the developer to log on (as Shad mentioned Lance was able to find his issue by troubleshooting)
You can send the info as you described it in the first section under Paid Support , there is something unique to your site and I cant replicate the issue at this time. Sorry you are having trouble with this.
Whoa, back up., maybe I am understanding…Are you trying to add shortcode SLPUS]] to the individual store pages? The plug in cant work that way. It is fighting with itself and getting confused.
That is the ingredient we are missing in solving what is going on with your site. Please paste the full page template you have crafted
See this Post about Pages shortcodet in the forum and the links and explanation.
The developer further explained :
” Appears you now have an issue with Store Pages,
You have an issue with how your Pages template is constructed.
………….. be advised that WordPress changed how shortcodes handle quotes. It cannot handle shortcodes with quotes for attributes within an HTML element that has quotes. There has been a lot of controversy over this move by WordPress but they refuse to change their position citing security concerns. It may require some creative templates to do what you want, but let’s start with pasting your Page template setting here.”
Dmitry,
Yes if you need the Developer to Troubleshoot and/or logon to your site you can request with Paid Support.
But beware, he can point you in the right direction, give you specifics but if it is someone else’s Plugin or your theme he will not be able to “fix it” . You might need to ask your theme developer to update the theme (you mentioned you paid him to create?)
As far as finding out where the error is coming from using the WordPress Debugger , there is a tutorial on that, as well as a Tutorial on using the Firefox Debugger.
Excerpt from our Troubleshooting page:
- Plugin Errors, any plugin that does not load properly and does ANYTHING with page header output will break and thus cause a domino effect prevent the Store Locator Plus PHP JavaScript component from loading.
In many cases the cause of the maps not loading is because our PHP JavaScript file could not load. We can often detect this and pop-up the “PHP JavaScript connector did not load” warning. However we cannot catch all errors.
One of the best tools for searching for errors in the HTML page headers is to use Firefox with the Firebug plugin. Turn on the console and check the responses tab for any errors. We have resolved many client installation and map problems with this plugin. More often than not we are finding errors in other plugins, themes, or server configuration settings on the servers. No, our plugin is not perfect and is not 100% bug free (we wish it were) but we are no longer finding bugs in our plugin as the primary culprit in broke installations.
The PHP JavaScript page header is a critical part of a working Store Locator Plus installation. Since it loads very late in the page creation process it is susceptible to failures from almost anything else you may be loading on the page or your WordPress site. The the map is not loading and you are receiving this message get some page debugging/tracking tools like Firebug and isolate any plugins that are generating coding/output errors.
Unfortunately there is no work around for PhP versions. S LP updated to 4.4.36 recently and Lance had to “degrade” SLP to work with lower versions of PhP so if you could update again if you havent recentlly .
Word Press has a basic form letter to send to your hosting server at the link I provided you, here it is again
Ok, Got it. This looks like it might need to be a paid customization. Could you send a request to support with as much detail as possible so I can forward to the developer. His development schedule is filling up fast, he is booked out to May -June at this time if you both agree on the specs and price.
Thanks
Hi Rob,
Send the request to support@storelocatorplus.com and I will make sure Lance sees it. Lance and I had discussed it but he speaks the tech lingo better than I. It should be easy agreed, extended data manager is a DeBaat add-on so am still trying to reach out to him as well.
Multi Map is no longer available due to un resolved issues, That is a Third party add-on and we are not supporting it nor offering it for download at this time.
You can accomplish what you want to do (such as have more than one map with different settings) with Experience and Tagalong Add-ons. See details on the product page and in the documentation.