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P.S. you can see all your settings using Janitor as well, just be careful when using Janitor. you can reset or blank out array settings but first check out the search layout shortcodes and CSS to see if you can change there first.
Hi James,
Search Layout Shortcodes and attrributes
Which SLP plugin style are you using? Look at the help text next to the Experience Search/Search Box Label
The label that goes in the search form box header, for plugin themes that support it. Put this in a search form using the [slp_option nojs=”search_box_title”] shortcode.
Selecting and customizing Plugin styles
If I had your locator page url I would be able to inspect it with the Chrome or Firefox developer tools to see where its coming from.
If you need help with using either the CSS or inspect elements debugging tools there are some tutorial videos on the SLP you tube channel
(Links to various Playlists booth new and old under Documentation)
R_
Please provide your Plugin Environment and the site url so we can better assist you..(see posting guidelines at top of forum ) .
I do not know which versions you are using or if any add-ons…. There were some people who had lower PHP versions (not advised but I cant tell if this is you) that caused JSON issues, so you would have to update to current version to allow for a PHP v 5.2 for instance and you would need to update to SLP 4.4.37
If you have the latest version of SLP there is a setting under Experience/Map for a “Fallback” lat/long if the Google server is busy
Info about Geocoding Google API fail
If there is more info you can provide us about the reports section, a screenshot? I will add it for Lance to look into it if there is an issue with reports…thanks
SLP is free, ProPack is $65 as shown in the product page, ditto Pages
Nothing will work with Version 3. If you are concerned that your files will not upload or that you will lose data, suggest backing up. Lance has written a few articles on this. VaultPress and Back up WP site
You must be on version 4.4 of the base plugin of SLP in order for any current versions of the add-ons such as 4.4 ProPack or 4.4 Pages to work. You cannot mix and match.
See Troubleshooting under Documentation for more info about not mixing versions
SLP old versions are no longer supported nor maintained, so I wouldn’t be able to assist you with that,
As far as the subscription fee: You do not need to pay $35 a month to run version 4 of anything
Buying Premier does not enable you to mix versions 3 and 4.
You should back up your data if you are afraid you are going to lose it. You need to be on SLP version 4.3 or 4.4 in order for ProPack version 4.x4 to interface with your SLP data
The only subscription that currently has a monthly fee of $35 is Premier which includes, Experience add-ons (formerly Enhanced Results, Enhanced Search, Enhanced Map and Widgets) )ProPack, Pages, Directory Builder, Tagalong,, User Managed Locations, Social Media Extender, etc etc…in other words, everything.
The future Power add-on will work with version 4.4. and 4.5 of SLP and it will be $250, and a $25 a year subscription and will work with future versions.
ProPack will export everything, the store id. etc…As far as “Pages profiles ” I do not know what a Page profile is or Pages are recreated the same way, once you export and re-import the Locations and all the information associated will be added. Including your store Ids.
Pages (Store Pages) can then be “recreated” with a click of the button.
As far as your Page template, if you have any customization or css, back them up or copy them to a local drive,
Pages (which are actually WP posts) must now follow the same rules that WP has in place regarding html and shortcodes. So if you have created older versions of Store Pages with href in quotes for instance, it wont work correctly in newer WP 4.4
P.S. Please when you post your Plugin environment, specify what it is you are trying to obtain as a result. The “export /download locations to a csv file” is working for me….the locations export will look like this:
Please provide your Plugin environment (see posting guidelines) a screen shot is best, sometimes we can assess your situation and issue if we have the information requested.
There is a new version of SLP out 4.4.37 .
When you say wont export locations, are you speaking of Export/ download locations to a csv file or the reports to a csv file?
Please provide your Plugin Environment when posting in the forums. (see posting guidelines)
This helps us understand your situation and assist you better. There is no “Pages export”. There is version 4.4 ,x of Pages, and a 4.4.xx of ProPAck.
All of your versions need to be on 4.4.xx…
Anything below version 4.3 of anything is no longer supported and will not be maintained. I am not sure if you mean ProPack v 3.3.xxx or 4.3.xx??
Your Plugin environment (screenshot) is appreciated.
I do not understand your question.
If all you need is ProPAck, , which is now version 4.4.04 just purchase ProPack.
It is $65.
The future UPGRADE of ProPAck will be 4.5 and is included in the Power add-on ($250 includes ProPack, DB, Tagalong etc.) is in pre release so is not available for purchase as yet.
Are you referring to the Premier subscription which is everything included?
Premier Subscription includes ALL the add-ons and extra features,,,is that the one you are looking at purchasing?
.
Hi James,
It would have fixed itself when you refreshed. Sometimes the cache or the browser is lagging.
Welcome to premier, thanks for being a loyal customer.
Here are some links to help you, documentation in text and if you visual help via videos.
Adding Location Adding Store Locator Plus
Hi John,
Here is how the free Base Plugin Works…Getting Started
If you only plan on having one location (HQ) on the map with directions then just add one location.
If you have many locations that you want to have for internal purposes in the data set but not show to the customer then you can hide any locations you add by marking them private. A private location is a location that appears in the administrative user interface for managing locations but does not show up in the front end (public) in the search or results. A check box on the location add/edit page allows you to mark any existing or new location as private.
You can try the demo and create an SLP site your self . Intro video about how to use the Demo.
The Demo site (with add-ons)
Do you have many locations that you want to display under the map and/or on the map but only limit the directions link to one? That can be done with some add-ons and some trickery either by limiting results, , featuring the HQ result and limiting that, or modifying the results/ or map layout , or even redirecting to another page that has an Only_with_category and make HQ the category
I hope I have answered your question.
That is a function of tthe ProPAck addon
See Locations/Manage subtabs documentation , there are links there to the new doc site that will give you all the data and info about how to import/.export as well as links to the SLP YouTube channel
Partial list of what feature (s) included in various add-ons…note this has not been updated recently and there may be additional features functions not listed here.
Your version is too old that that , the version you have was when the map domain automatically went to the International Google server
All of our plugins and add-ons are at versions 4.4.xx…soon to become 4.5…Please update your add-ons if you have those as well, by the looks of your site you also have ProPack??
See the change log for all the versions and where they are at now…SLP is about to be released as 4.4.37
change log about the version that changed that and
4.4.05 2015-Dec-23
Enhancements- The Experience / Map / Domain setting now influences the Google results when users type an address or zip code in the search box.
- Start on WordPress REST API Endpoints for locations.
- Support for new Experience add-on.
- Simplify the add on system code. Increases stability and performance.
- Skip add-on update and upgrade checks during plugin deactivation.
- Add an option to show 50 locations on manage locations tab.
Ok, when you say rules in your theme style, are you referring to your Word Press theme, not your SLP plugin style?
I do not see Pro Pack or any other add-on in your list above. If all you are using is basic SLP then it is your theme modifications and probably your css rules, they are incorrect. There are ways to change the SLP plugin style and customize it with CSS using ProPAck. Any independent or incorrect changes to the data field names , options.maps elements in the layout can cause issues with Directions. Because when you click on the directions link it queries the Google Maps.Api to get the directions using the data from the locations manager. , i.,e the address you want to get directions to
Your href above points to a slp_option_0_map_domain map domain. ??
where did that come from?
You see mine? it points to an actual address field pulled from the slp locations data field…called addy, i.e. address…
if you have a Theme or another plugin that does anything with Maps it could also mess with SLP calls . You didn’t provide your site url or a screenshot of your Plugin environment so I cant look at anything to help you. I would save your special css somewhere on your drive and then get rid of it from the locator page and see if that resolves it.
If you need someone to privately look at your site or you cant share it here, you would need to go the Paid support option I am afraid.
Hi, You arent showing me the right screenshots. I need to see your Plugin Environment..(see Posting Guidelines) and your locator url would be good if I need to go inspect the site
Try some of these settings:
1) have you selected the Google Map Domain as Australia?
If all your locales are in Australia, then you should…Google universal map doesnt like AUstralia zip codes (Nor Denmark nor a bunch of other countries) For this reason, the developer went back and wrote the code to go to specific Google servers in the country.
2) where have you set the radius behavior? There are two settings that effect that, one is under Experience/search and the other is under Experience/Results.
I could give you more suggestions but I do not know what if any add-ons or versions you are using so I do not want to confuse you with tmi..
Let me know the answer to those after you have posted your version info (see under Info for Plugin environment) and I will try to help you some more.
There is additional information under the Documentation
The new documentation site allows you to enter a keyword and it will find all the info for that one keyowrd, etc.Hi , Yes that is what Lance is saying…As noted on the Page Template documentation
” The revised Default Page Template has eliminated any href of shortcodes in an html string as WordPress 4.2.3 no longer allows that.”
So if you are still using this: you will have issues <a href=’mailto:[storepage field=”sl_email”]?subject=Contact from Church Finder Website’>Click Here to Send Email</a>
<a href='[storepage field=”sl_url”]’>[storepage field=”sl_url”]</a>
Thanks for getting back to us and for the solution. If you feel you received fair and timely support and the base plugin is fantastic, please”
If you like Store Locator Plus please leave a ★★★★★ rating on WordPress.org. A huge thank you from Lance and his fellow code geeks!
”
There is a rating that reflected poorly on my support…so if you have a chance and think we (or support or the base plugin) deserve a
★★★★★ rating on WordPress.org. A huge thank you from Lance and his fellow code geeks!
On a side note, I guess my first suggestion on the very first post about a conflict with your theme was the right answer.! That’s almost a first for me on this subject matter.
Hey Dmitry,
if you wouldn’t mind, what was your theme? Or was it customized for you? I would like to put a note somewhere in Troubleshooting about conflicts, especially since I will forget about this issue if someone asks two months from now.
There are so many WP plugins, and themes , and customizations, not to mention the evr changing codex in WP that keeps everyone on their toes.. it is impossible to catch all the nuances.
As the developer always tells me when something doesn’t work the first and most obvious to users is that the Map doesn’t appear, its in your face and obvious…so they pretty much assume that he broke something in SLP
Not like that’s never happened. ..
🙂
Thanks everyone , for contributing and taking time out to help your SLP community.
I am not seeing it in my directions link. Do you have CSS rules somewhere?
<a href=”http://maps.google.com/maps?saddr=29464&daddr=656%20Long%20Point%20Rd%2C%20Mount%20Pleasant%2C%20SC%2C%2029464%2C%20USA” target=”_blank” class=”storelocatorlink”>Directions to </a>
I’ve put this back on Lance’s radar to assist you , there was an update to Pages March 24th, did you update then along with SLP 4.4.36?
Ok Dmitry..got it
Well your test showed that it wouldn’t work , so that is consistent with what we expected….so that goes back to the error messages I saw.
Unless I looked at it when you were fooling around with that. I inspected one store page , more closely and
Something is blocking the map from loading because of the errors. I just noticed you have a contact and share form on the same page as the Store Pages and that can be interrupting the store Page, you cant have those on the Store Pages in place of some of the template elements because where the map is supposed to load is being overtaken Not sure which Plugin if it is a social plugin or a special theme and someone added some special call methods but it is messing with the JSON call : See this error…
Error : cdn.api.twitter url <b>https://cdn.api.twitter.com/1/urls/count.json?</b>
Failed to load resource: net::ERR_NAME_NOT_RESOLVED
If that is part of your theme you may need to get someone to clean that up.
..if you do need the developer to log on (as Shad mentioned Lance was able to find his issue by troubleshooting)
You can send the info as you described it in the first section under Paid Support , there is something unique to your site and I cant replicate the issue at this time. Sorry you are having trouble with this.