Forum Replies Created
-
Posts
-
Are you getting a time out error or a Google error? SLP does not have a maximum amount you can load. The big issues are caused by 1) your host/ server limitations (if you are on a shared server) 2) Google Query limitations (and if you are on a shared server every query to the Google Maps API counts not just yours) and 3) Configutration
From first glance, your csv file looks ok. See Troubleshooting for common issues and look under the documentation on the page below for the section “Large List Imports:
Could you provide your Plugin Environment and site url when you are posting in the forums please.
Interesting. There were also issues reported in the Developers Google API support threads that complained about a lot of areas in France not showing up at all. So apparently Google does not make the connection of a list of zips incorporated or updated. As Tabitha reported, this was working correctly before (I believe) and recently started coming back with mismatch search results.
According to the USPS , zip code 44505 is indeed Youngstown, Ohio you are correct the Google Map query is calling back based on a bunch of different criteria, lat/long, a number or a street in the address, what is searched most often etc. I double checked , i.e. address Country Club Ave Youngstown Ohio, It Geocoded correctly in my SLP locations file (according to Google) : https://www.google.com/maps/place/41%C2%B002’60.0%22N+80%C2%B037’22.5%22W/@41.0499952,-80.6404369,14z/data=!4m2!3m1!1s0x0:0x0
But when I search by zip code, and also forcing the US map domain and also appending country with US, The google query for 44505 comes back with
Main St, Delta Junction, AK 99737, USA
Next, Using the Premier add-on and checking the box called “Google Influenced Guesses”., and “defined boundaries” ” when I then type in a zip code search 44505, still no results , but if I type in Youngstown, my location appears below the map in the results but not with the zip code * I entered but a different one .
So luckily I have another box in Premier that I checked “Show Address Guess ” ( If checked, replace the address the user typed into the address box with what Google thought they meant.)
I then get a result of what Google thinks I meant: Youngstown, OH 44514, USA
Note: I do not have that address zip code in my Locations database, I entered 44505. but at least now it is coming back with a reasonable response.
So again, more detail in search is needed, and if you really want to trick or see what Google is thinking, must have Premier installed..
See second screen shot, is this what you meant about Poland… There actually is a Poland Street or Road in Youngstown Ohio, nearby I wonder if that along with an unrecognized (by Google) zip code might make Google go to the Ukraine , ie. absent all the tricks above ..? We may never know
Vincent, There are a ton of articles currently on WP support forums about the WP 4.5 and why jquery is breaking g. Divi is one of the known issues
SLP is not broken. SLP uses extensive javascript, so Anything that stops javascripts from loading will break SLP.
This article and BLOG Why WP 4.5 breaks Jquery and how it effects SLP: explains what is happening in the WP world and why people should request their plugins or Themes to update to use new Jquery versions has been published by the SLP Author. There is a tutorial video on how to check which plugin has the wrong jscript
WP 4.5 support: Master List of KNOWN CONFLICTS and Plugin and Themes ISSUES
Yep…
See the answers to Tabitha posts. Google has decided to move some zip codes out of the US>. And there is absolutely nothing we can do at the moment until the developer comes up with yet another magic pill. So in the meantime (see the forum post link above) The solution is to make people specify more than the zipcode.
Google has also moved a zip code in Ohio to the Ukraine, when I set my map to only use the USA Google map domain, it was kind enough to send me to Alaska instead of Ohio or the Ukraine. It is frustrating and periodically Google changes their algorithms for unknown reasons but make sure it only effects the Developers API…. You can see that it is actually an error in their own Google API, they allow you to test and enter a zip code, they know I am in US and they sent me to Saudi Arabia just like you said. (My screenshot attached.)
Google Developers API search zip cde
Lance has published many Blogs about this issue.
Excerpt from the developer:
Here is a way to test if region influence works:
http://maps.googleapis.com/maps/api/geocode/json?address=Toledo®ion=ES
Versus
http://maps.googleapis.com/maps/api/geocode/json?address=Toledo®ion=USTop one is Spain. Bottom is USA.Have an address that is not working? Try this first…When your map domain in USA the ®ion=US is what we send to Google…. this URL uses the same service as the Google Maps JavaScript API.No I don’t believe it is a SLP bug, Either Google MAP API does not think that zip code is within your radius setting (*No surprise there, they often change their algorithms and I have an Australia Map that I had to change settings and manually insert the correct lat/long) If you check the locations geocodeed LAT/LONG is it coming up correctly? I had to physically set the lat/long for the Sydney Opera House for example, because Google kept trying to put it somewhere a few streets back…=== (see attached example to check where the geocode lands you)
Do you have radius behavior set as Always use ?
Check the Search Address Nearest: Is it set to World wide or Current a MAP
You can also see what your zoom settings are and adjust accordingly. You might try to set your zoom level tighter and your Results Radius To Search Initially lower instead of 8000km. . Do you have your Center Map set or is it set at just center of Australia? If you have most sites in the lower half of Australia you might want to pick a center map at slightly different.
You still have some outdated add-ons. New versionsdo not always show up in the WP admin panel because they are add-0ns and WP checks for updates of all plugins in a 12 hour loop so when a lot of plugins update at same time, like now when Version 4.5 was released it may never get to our SLP add-ons.
If you look under your SLP panel tab INFO NEWS periodically , any version updates or issues are announced in a post there. It is good to read the posts occasionally because we have started to include many tutorial videos about the updates. The newer 4.4 versions normally do show up as needing version updates but only when you open your Plugin List .
PRODUCTS Page. you can click on various Add-ons or go to your account to see downloads to update
Pages (formerly called Store Pages) is version 4.4.07
ProPAck version update post is 4.4.04
Social Media Extender is 4.4.01
Enhanced Results is now considered a Legacy add-on since the =newer version is included in Experience Add-on but is 4.3.02 , Ditto: Enhanced Map older 4.3 version is 4.3.01 or the newer 4.4 versions is in Experience add-on,
Enhanced Search is 4.3.03…ditto as above, inc EXP
Hi Cole, What you are looking for is a Territory function…One is currently being worked on as a paid customization that will eventually make it into the Premier Subscription when it is finalized. It might not work exactly as you described it, I have only seen the beta release. It takes weeks and weeks of coding and testing the algorithms for a territory type function and is rather complex.
You can use Directory Builder to list by city or state or country where you have locations, but there is no way to assign multiple zip codes to one location. Some of our customers have used Tagalong with the category Manager and Extended Data to achieve similar results. You can review some of the customer sites and play around with our demo.
MAP Settings documentation can be adjusted under the Experience/Map tab.
I love it when people answer their own questions. Was it your bubble layout by any chance?
On further investigation we have found that ALL plugins or demo sites that use Google Maps API are throwing off some zip codes into a “state of confusion” no matter what you do. It is the Google API, it is even coming back incorrectly on Googles own developers API tools.
@ Tabitha,
You are using the Best Solution to this Google issue:
For others who read this post , until someone can find a workaround to trick Google Maps API to behave properly add verbiage to require visitors to your site to search by adding more information in the address search box .
See the instructions label (found under Experience/Results/Instructions) that can assist you in defining what info is needed in the event that No results comes back. “enter your city and state and/or zip code for better results”…or your own verbiage.
Hi again Toby,
This is strange, the purchase now should not have worked as yet. It isn’t supposed to be in Production as yet, it is still in Alpha release.. Do not use it on a production site, please send an email to support so that we can coordinate with you.
Thanks
Ok, I tested it and the way you get it to not appear is by putting in a single space in the Expereinece/Results/Instructions box…just a single space, no verbiage and save. It is working for me with the pre release 4.5 can you check it with 4.4.10 EXP?
Hi Toby,
I am confused. You purchased “Power addon” to test on a development site? It hasnt been released yet for production sites. There are no orders in our system for it.
Ok,
Thanks I will identify to Lance to look at it when he is done with this customization project he has been working on
Hi James.
You must enter the shortcode not copy it from the documentation page..the docs page has html text and is not a unique SLP shortcode
so type it in on the page [slp……etc]
Kudos to you for even searching the forums for answers. I have been on the WP4.5 master list researching issues and monitoring this site. Sometimes it is an easy solution to help people, but this one is not one of those times. we are searching a lot of different versions and customer sites to see if it is universal. So far it is universal,,, 44505 is in the Ukraine..its definitely Google API
We wish you could help, to…. even on Google Map API developer site they are sending us to the Ukraine, maybe you are right, maybe they have been hijacked. Lance has just shared this with me:
Here is a way to test if region influence works:
http://maps.googleapis.com/maps/api/geocode/json?address=Toledo®ion=ES
Versus
http://maps.googleapis.com/maps/api/geocode/json?address=Toledo®ion=USTop one is Spain. Bottom is USA.Have an address that is not working? Try this first…When your map domain in USA the ®ion=US is what we send to Google…. this URL uses the same service as the Google Maps JavaScript API.Now back to the regularly scheduled channel…The only thing that is helping is the append feature in Enhanced Search or the Experience Add-on…which isnt actually good for customers with international sites who do not wish to steer everyone to one country.
BTW: Are all your locations in US..?
Thank you for the kind words….if you wouldn’t mind posting that in our WP SLP reviews. We don’t pay people to post great reviews like some other plugin authors do (its not legal in WP so I am only allowed to mention it) so you get to see the good bad and the ugly. And some people do not seem to like my support.
🙁
Hi Tabitha
The developer is investigating and he is baffled as to why Google is deciding that 44505 is not in Ohio even when we have our maps set to US domain.
This is very important to us to figure out, thank you for revealing this issue…the midnight oil is burning, hoping that Google wakes up before the morning.
Hi Tabitha,
Oh Blech, that is bizarre I just tested that zip code on my site and I got thrown into Poland (because I have no locations in my map with a 44505 zip code) So I added an address using 44505 Younstown Ohio and then searched and you are right I got thrown into Poland or wherever…yet Google loaded the correct lat/long..
I am baffled!
The post you showed was from 2013. and all that was fixed , but Lance had a link in there for a blog…and I am wondering what the heck Google is doing now! Lance has multiple Blogs about Google Maps.
There were some issues a while back when Lance changed the Google Map domain to go international the way the Google business people told him, found out that method was not kind to people in Australia, and other countries.
The article he posted about Google Maps
Of course none of this is helping you. I am putting this on LAnces radar to see if he can find out anything that may be causing google maps to not read the post code correctly…otherwise everyone in Ohio will be taking a plane to Poland …or Ukraine.
🙁
ps API
Side Note:
WordPress upgrades to 4.5 broke some themes that were using old jquery versions. Contact your theme author to see if they have updated to be compatible with the latest versions
P.S. The warning about the Google Maps API is because Google wants everyone to use it on their sites. That doesn’t indicate SLP doesn’t use it, (we do) or that you HAVE to have one , at least for the time being until Google makes it an issue. . I should have read your query and your site more carefully, if you see a message about Multiple Maps then another plugin or theme is doing something with the map in background as well.
Sorry if I added my confusion to the mix… the real issue you are having , the map not loading with your theme enabled is totally different then the google warning (which is just a warning…you can get a free API key, we have tutorials on that as well)
Hi Michael,
No problem, I am monitoring the forums closely , especially whenever there is a major update in WP…well you know the saying..shit happens.. and the Map is right there in your face, so lots of people assume it is SLP. See the WP 4.5 masterlist issues posts, they mention some themes with issues so you know there is more than likely lots more.
You can assume that if SLP works when you use 2015 theme and then it doesn’t work with your themes turned on that it is the theme causing you issues. If it is a parent theme causing the issue, I suggest you contact the theme author, that is what WP is suggesting in their forums. They even have a few known conflicts in there You might want to ask them if they have anything in there that is forcing Javascript as well.
There is a Forceload Javascript setting and a turn off SLp maps under General/User Interface. Check to make sure that is not checked, The setting is there for the few bad themes that are not using the standard best practices…it is not suggested you use that setting ..if you need to use that setting now or if you have used that in the past, then your theme is not friendly and doesn’t play well with others. there is some info about Map issues that might help you under the Troubleshooting section
As mentioned by Lance the No Google Map API is just a warning.
Hi Tabitha
Is this your site , Sydney candle? (see attached) I entered ONLY my zip code 29464 and it went to Mount Pleasant SC,,, bingo
I then searched another zip code I know, 01886 it went to Westford MA…perfect..
What are you searching that is coming up different?
Make sure you have the Google Map domain and the callback long/lat set where your main stores are located so that if Google server is busy it doesn’t come back with crazy locations.
I mention this because, your site with the map page on it was slow to load but that is probably because you have PHP 5.3 and I am guessing you may be on a shared hosting site…that will effect the time of loading and also will effect your Google map queries.
Let me know if you are still having issues after you clear your cache and refresh. (See WP forum support about 4.5 and clearing caches, other plugins were not updating)
Hi Alan,
Once you update SLP to 4.4.37, Go to your account and download ProPack current version.
I did not see any orders for Store Pages under your account name. Please provide your Plugin environmnet and site url so that I may better assist you.
If you have found what you need to work around this I will close this particular post.
Hi Michael..,
Lance is out at the moment. There have been a lot of conflicts posted about themes and plugins breaking because they did not update to test with 4.5.
Lance found this one:
https://make.wordpress.org/core/2016/02/17/backbone-and-underscore-updated-to-latest-versions/
Check to see if any of your plugins are using Backbone or Underscore.
Did you check the WP 4.5 support forum suggestions and info?
This is an excerpt from the WP rules for posting in their forums and a very good point about starting a new TOPIC.
“Do make your own topic unless you are using the exact same version of Store Locator Plus and WordPress and on the same physical server hosted by the same hosts with the same plugins, theme and configurations as the original poster. You may find it weird, but it will be easier for us to help you specifically if you have your own topic.”