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regarding the hide info bubble: Please let us know what plugin style you are using when you post again after updating
If you deactivate the plug-in and add-ons you should see an update now in the admin panel.
The best method of providing info is to provide a screenshot of the SLP INFO Plugin environment. That provides us a snapshot of other important info such as PhP version, WP version, MySQL, site url.
I havens heard any reports about the “report” setting not sticking, so there could be something about your site configuration but neither the developer nor support will troubleshoot an older version of the plug-in or add-ons since there have been patches and fixes since then.
Not sure what you mean about last time since I have no information about your url or the client I really cannot provide much more info but in either case
you should always be backing up your site so that there is a recent back-up to restore to
if needed. I am sure you have told your client about the importance of paying for that type of service in any event.As far as if you need to do a manual download/upload:
If the client paid the developer for the add-ons they should be able to ask him for the log-in (user) name in case they ever need to do a manual download. If the developer owns them they would have to contact support or re-purchase if support cannot see any cross reference for purchases.Please also make sure to check recent news and posts as we provide important information about changes. There is one coming up soon that will effect every single user. Google is going to require a billing account on file for every single API starting June 11. I will be publishing a blog about it. You may want to let your client know now. This will apply to every single Locator program or plug-in that currently uses Google API keys.
Update the plugins and add-ons to the current versions, all are on 4.9.14 and report back with your site url if you still have an issue.
You would need the Power add-on.
Can you provide your Plugin Environment?
I have no idea what version you are using. The latest version of SLP version 4.9.14 has been changed to use Vueify which should make it much easier to see the edit locations page now . There are many settings and features available, depending on whether you have add-ons or premier. The markers can now be saved in the WP media and the url should not need to be changed once established.
Do you have a specific question?
We do not have a “Temporary” access pass that would allow you to convert and update everything. You could try out our demo but that will not help you with the data in your clients site. As far as hiring our developer, unfortunately he is totally booked for the next month with a large client.
You really need to get something that will allow you to have a staging site to test and update with. https://jetpack.com/support/staging-sites/
VaultPress / jetPack
Is this your site?
https://www.licares.org/find-help/food-locator/If so , there are fatal errors according to Google. you have mixed content. Apparently you did go from http to https. Did you add a Google APi key?
jquery.js?ver=1.12.4:4 Mixed Content: The page at ‘https://www.licares.org/find-help/food-locator/’ was loaded over HTTPS, but requested an insecure XMLHttpRequest endpoint ‘http://www.licares.org/wp-content/plugins/store-locator-le/images/icons/box_green_supermarket.png’. This request has been blocked; the content must be served over HTTPS.
send @ jquery.js?ver=1.12.4:4That is the Map marker that is pointing to your old site domain. But again, as you mentioned you are having issues with updating locations because of the version of SLP and add-ons. That is something you will want to address when , if, you update.
SLP version 3 has not been supported for a few years now.
when you auto updated WP to 4.9.5 it made SLP break. WordPress had major changes the past few updates. I am surprised that it didn’t break before now actually. In addition, if your site was migrated and you did not obtain a Google Map APi key, Google cant geocode. ***https://docs.storelocatorplus.com/blog/google-server-key/
*** Google is getting stricter about secure sites for location sensor (must have a site that is https, and that in turn means you will need a Google API key since that is then considered a new domain) They were grandfathering sites that were pre -2016 and not requiring sites to have a Google APi key but they are now deperecating those sites when it comes to geocoding. Additionally, Google will NOT allow location sensor to work unless you are using a valid SSL, i.e are on a secure site.
P.S. if you do update SLP to 4.9.14 none of those add-ons will work as they are Legacy and no longer supported. Those were phased out over two years ago as well. The last ones that were phased out was ProPack around Dec. unfortunately I do not have a silver bullet or solution for you on version 3, it is too outdated. You can either try to downgrade WordPress (Only if you have a back-up to restore to, it is not guaranteed) or upgrade SLP and the add-ons. I tried to find orders in our system for you but only saw one for Widgets in 2015. If you do revamp your site and need something more please contact support to advise you as to what you would need to purchase that is compatible with the new software.
Here is some info you might find useful.
https://docs.storelocatorplus.com/blog/upgrading-store-locator-plus/
https://docs.storelocatorplus.com/blog/slp_add_on/
https://docs.storelocatorplus.com/blog/upgrading-from-legacy-add-ons-to-power-add-on/
https://docs.storelocatorplus.com/blog/downgrading-store-locator-plus/
The error message above says it all. You have added a referrer restriction , perhaps inadvertently. I believe Google has added some verbiage that is very misleading for the API key. Their new documentation basically tells you to add a restriction when you go to production. that is NOT desired and will break third party plugins that need a Google API key . I am not sure if they are misleading the public on purpose to drive business licenses or not but they have changed the verbiage in the past few months and I find it misleading..
get a new key and REMOVE any restrictions. The restriction makes it so you cant geocode, it restricts servers from talking to Google for geocoding. Which in turn makes it so a visitor to your site cant get the location geocoded either. If you do this as Google tells you: “select HTTP referrers (web sites)” the your web server itself, Versus surfing from their own laptops , phones or PC to access your site.
See STEP 4 under our Getting started guide (I guess I need to make the print larger now that Google has changed their verbiage or actually put STEP 4 in the fore front) it states do NOT add referrer restrictions.
.https://docs.storelocatorplus.com/blog/getting-started/
I am glad you provided us with that error message
Thanks for letting us know. I am guessing that your server is timing out if the CSV file isn’t in the right format or getting stuck while trying to geocode. Try “skipping: the geocode and getting the file to import first and check the locations to see if they imported the correct fields. You can then go back and check off under the bulk actions to geocode all.
Other geocoding error messages you may see if they are over the query limit etc.
https://docs.storelocatorplus.com/blog/geocoding-errors/useful information also about that sl_id column and when to use and when to not use it under the duplicate handling in documentation. If the locations do not exist you do not want the sl_id column. If they do exist , do not make up your own.
How this workshttps://docs.storelocatorplus.com/blog/csv-import-duplicates-handling/
Ben,
I do not see any attached images.I looked at your profile and you are a premier customer I believe. There were some previous posts about layouts. Note: You can post in Premier forums,. There are many Gallery styles that are exclusive to Premier customers that may work better for you. Unfortunately your attachments did not come through in this post so I cannot advise which one to use.
https://docs.storelocatorplus.com/blog/appearance-layouts/
If there is not a plugin style one that suits your purpose , the developer may be able to add it for the next Premier release. Just send an email with your theme info and the site to the contact us.
Are you saying you could import with an earlier version of SLp and power but cant with version 4.9.14?
A 504 error is a time out error so it is possible that you do not have a correctly formatted csv file and therefore the wheel keeps spinning. Do you see the downloaded csv file in your media library?
How large a file are you importing?what is your site configuration, php, WP memory , General settings etc? Are you on a shared server? A screenshot of the SLP Plugin information which you can find under the SLP Plugin Info tab is preferable.
Please refer to importing docs
https://docs.storelocatorplus.com/blog/importing-large-lists-into-store-locator-plus/Refer to additional information about CSV file formats
https://docs.storelocatorplus.com/blog/csv-import-file-header/
https://docs.storelocatorplus.com/blog/q-my-locations-will-not-geocode-why/
https://docs.storelocatorplus.com/blog/power-import-and-wpslp-4-9/
I cannot look at your site since you have not provided your site url, otherwise I would look to see any Google APi errors You can do this your self by using any browser developer tool and inspect , look under Console. If there are no Google MAP API errors then changing the key is not the answer. If you had a key before it will still work now.
Here are some other places to look to assist you.
https://docs.storelocatorplus.com/blog/geocoding-stopped-working/nNo Google would not be blocking it.
Your theme is throwing a fatal error. You need to Debug using the debug log, follow the steps in the documentation. https://docs.storelocatorplus.com/blog/debugging-with-debug-log/
I cannot assist you anymore then send you links to the documentation site without the information outlined under the posting guidelines. I have no idea what versions etc you are using, what add-ons if any, what version of WP, if you migrated your site.
Oy!! I am so sorry. I really cant help if SLP was hacked and if you cant update any of the plugins or add-ons.
All the suggestions and information are in the link I provided you above and here it is again.
https://docs.storelocatorplus.com/blog/troubleshooting-large-scale-exports/
Lance is working on some changes for next release using Vuejs (Vueify).
I will mention it to him to see if that will be possible to do with changing the discrete search layout by column and rows or using CSS or if it would require a customization to SLP overall. It isn’t a simple task if I recall. He is currently booked pretty much full time through the end of July with customization and development projects . If you see him on the Slack channel you can ask him
Can you please provide the requested information per the Posting Guidelines.
https://wp.storelocatorplus.com/forums/topic/looking-for-technical-support-from-the-slp-team-in-the-forum/After you created the Google sheets file did you download it to a CSV file and save it where you could access it, in a local directory and then upload it?
The minimum info we need to assist you:
A screenshot of your Plugin environment found under the SLP/INFO tab is best, it shows us
the SLP and WP and PHP versions, including the SLP add-ons you may have. Best method to provide this info is to capture a screenshot , under the Info tab ,
If it would be useful, please also
provide the site url page where you have the SLP locator activatedIf you have a debug log please include any error information.
I cant see into your site, nor your computer , to assist you so I am afraid I need more info in order to help you.
If you are sure you have a properly formatted csv file, Check to see if your server is preventing the wp-cron.php from being triggered.
You might be able to see what the issue is after reading the IMPORT processhttps://docs.storelocatorplus.com/blog/power-import-and-wpslp-4-9/
https://docs.storelocatorplus.com/blog/location-imports-with-power-add-on/
You haven’t provided your plugin environment information. I assume you have the latest version of the power add-on, WP and I do not know what else you have for your set-up. Check versions for any updates.
See the below information in documentation1) Check your configuration , 2)check web server capability, 3)Check the PHP memory limit in your php.ini file. 4) Check WordPress memory limits..WordPress has a wp-config.php file and various define set within the main code that set limits on how much memory can be consumed by a single WordPress session 5) Operating System Limits 6) Browser limits
See the full article for troubleshooting regarding Large scale exports.
https://docs.storelocatorplus.com/blog/troubleshooting-large-scale-exports/
SLP is now on version 4.9.12 . WP is 4.9.5, I have no idea if that version had compatibility issues with other plugins or your theme or if something in that version of WP caused issues, or if there were other changes. I have not seen any bugs reported about a marker just disappearing.
You can troubleshoot to see what is coming back using any browsers developer tools and inspect the console for script errors, Css, and any errors header files etc.
That location you mentioned does show up if you use the search form and enter United Kingdom and change the km to 500 km . So it is there and does have a marker and is showing on the front end
Suggestions:
Check your settings under Settings/Results…how many to display and radius to search, it bases what to display using the center map at setting for initial distanceSee other information in docs
https://docs.storelocatorplus.com/blog/map-panel-settings/
https://docs.storelocatorplus.com/blog/tag/immediately-show-locations/
Make sure you have a full back-up of your site before you update. Vault press , JetPack has very affordable option
Please attach your debug log or send it via email.
Something is causing Javascript errors. I still cant get that site to load.
The recent WP auto update to 4.9.5 created havoc with a lot of plugins so one of your plugins or scripts or your theme could be causing issues..
We are having difficulty even getting that site to load. Your minify scripts are putting things in the wrong order and who knows what else. ALl scripts are in cache/minify and it is mangling the JavaScript when it builds the site.
See Troubleshooting about issues when javascript is messed up.
https://docs.storelocatorplus.com/blog/q-i-see-a-gray-map-or-blank-map-and-search-does-not-work/
The ranking only effects the map markers and results…not the search box category selector, I misunderstood what you were asking about.
After looking at your link. You are asking to rearrange the “Search by category selector ” is that correct? you currently have the checkbox vertical selected.
By default that is going to be shown alphabetical.
If your developer is skilled using CSS,jquery, and the theme you are using allows for it, they might be able to write some rules to change the layout of how the selector orders them.
You can rank them within the category manager
https://docs.storelocatorplus.com/blog/q-what-is-the-purpose-of-ranking-under-category-manager/
Please see the forum posting guidelines and provide your Plugin environment
https://wp.storelocatorplus.com/forums/topic/looking-for-technical-support-from-the-slp-team-in-the-forum/If you only need a different map marker, you can load it in your WP media and then associate it on an individual location basis. See documentation about custom map markers
https://docs.storelocatorplus.com/blog/using-custom-map-markers/If you are asking about categorizing or assigning categories (or brands or store type etc) and want a legend and custom map markers or icons by categories you need the Power add-on see under docs site What to buy FAQ
https://docs.storelocatorplus.com/blog/what-to-buy-filter-by-brand/
Set up a staging site and play around with turning off plugins and/or switching to a standard WP theme. To provide any further info we would need to know the url of the site you are having issues with, the version of SLP, Power, EXP, and premier that you are using. If you cannot post the url in this forum you can always send an email to support and someone will take a look at it when they can
Could you please start a new thread? Need your versions and plugin environment We also would need the url you are having issues on to be able to assist you.
