[Cici]

Could you also let me know which Plugin style you are using? is it a Gallery style and if so which one?. I just checked my site, I have added a shortcode

 

[SLPLUS only_with_category=”entertainment”]

 

i disabled the intital directory. When I first searched within 10 miles no results, I checked my locations again and found that my locations marked as entertainment category  were 100 miles away , using the drop down miles I selected 500 miles and searched again. All the locations within 500 miles marked as entertainment appeared, no other categories appeared.  The Plug-in style I tested was  default Store Locator Plus layout.   This is the basic layout for the locator.  It allows default browser and website themes to dictate the element styling.

I am conducting further tests though….I am having a problem with an old category I had that was a child category and then changed it, it had hyphenated slug.  I will test it with the new Power and SLP beta release as well as soon as it is available.

[Cici]

I will test the only with categories, thank you for providing all the info. And I will get back to you as soon as I have tested

[Cici]

Bottom line you need to contact your theme author or whomever developed CSS for that theme and get them to fix it. Or Consider changing to a WordPress theme.

In fact that is a good way to test if itis your theme that is interfering, again suggest you do that on a staging or dev site but either way that is most likely a good pace to start

[Cici]

Those are not debugger logs, You need to use the WP debugger to find out which plugin or theme is throwing the javascript errors and breaking the store locator plus results.

I just went to your site. I loaded your site using CHROME and inspected it and there are less errors but this error is now coming back from your theme…..

Failed to load resource: the server responded with a status of 404 ()https://www.mrspindle.com/wp-content/themes/flatsome/css/fonts/icomoon.woff

 

 

If you do not know how to troubleshoot your site and need the developer to  log-in and troubleshoot and provide you the detailed information needed for you to fix your individual site that would be a Paid support option .

I cannot fix your site from screenshots and tell you what is broken but switching plug-ins mid stream with existing or older themes can break things. This is why you should always have a back-up service and use something like vault press to restore back to.  As a side note, the developer will not log into your site unless you have a full back-up. We never will make changes to someones production sites

 

[Cici]

The duplicate entries are being fixed with Power beta 4.9.15 and SLP beta 4.9.15. If you have a staging site or dev site and would like to download any of the pre releases and let us know if you experience any issues that would be great. Pre release, beta versions are not intended for use on production sites. The categories panel duplication under SLP settings is still being addressed. Did you figure out the legend? what other issues were your seeing specifically/

• This reply was modified 7 years, 1 month ago by Cici.

[Cici]

you still have errors SyntaxError: expected expression, got ‘<' store-locator-js.php:1 and are using WP Store Locator somewhere in your site. Follow the Debugger instructions https://docs.storelocatorplus.com/blog/debugging-with-debug-log/

[Cici]

Please read posting guidelines, we need your plugin environment

[Cici]

Your locations and results are loading but the search box is not working correctly

You have error messages on that page
you are using two different locators on the same site. You have the WP Store locator and the Store Locator Plus. Your site is throwing the error with WordPress Store locator not us, you need to decide which product you are going to use and delete the other one. RED FLAGS

store-locator-js.php:1 Uncaught SyntaxError: Unexpected token < http://www.mrspindle.com/wp-content/plugins/store-locator/js/store-locator-js.php?v=3.100&nm=store-locator&p=1508

http://www.mrspindle.com/wp-content/plugins/wp-store-locator/css/styles.css?ver=2.2.14

Please see the Troubleshooting guide here that tells you how to check your site for errors.

https://docs.storelocatorplus.com/blog/q-i-see-a-gray-map-or-blank-map-and-search-does-not-work/

[Cici]

I see what you mean. I have contacted the developer, he switched the page styles over to Vue so there may be some residual rows or columns, I will have him take a look at it.

[Cici]

If you use Janitor it will show you all the settings and labels in use:

Referring to the label portion not just location data , sorry add options_nojs…I will get more clarification.

If there is a specific plug in style you are trying to obtain, Lance might be able to add it to the Gallery style to make it easier (time permitting) if you send us an email wit exact look and feel you need.

• This reply was modified 7 years, 1 month ago by Cici.

[Cici]

Its just span class <[slp_location hours]>

its not an option field its a location data field.

https://docs.storelocatorplus.com/blog/locator-data-the-field-names/

[Cici]

You can add the shortcode [tagalong legend] to that and any layout but it will not loo very nice unless you tweak it and put it n the right spot.
I used the Default Legend below style for best results.

I will add those tags thanks”they will pretty much go to this page that explains it

.https://docs.storelocatorplus.com/blog/categories/

as far as label hours you can search using key words

https://docs.storelocatorplus.com/blog/results-panel-settings/

[Cici]

The plugin? You mean the business correct?

here is the link to OUR privacy policy and also it is at the bottom of this page and every SLP page.

https://www.storelocatorplus.com/privacy-policy/

If you use our plugin on YOUR sites, you need to have your own Privacy policy iaw Wp 4.9.6.
Read the news article for more info:

[Cici]

Or Are you asking for a widget on your home page to be similar to how the Category button bar works now? Not sure which you are looking to do. The Category button bar will filter

I am not sure what you have available to you because all of the add-ons and your site is not on current versions.

[Cici]

You mean Like the Category Button bar?
https://docs.storelocatorplus.com/blog/category-button-bar/

[Cici]

Thank you for letting us know about the docs misdirect. Lance changed some of the tags to be smart options and I needed to correct the links in the docs page, I missed a few apparently. I just fixed it to go here but I will need to update that docs page to talk about plugin styles as well.

https://docs.storelocatorplus.com/blog/store-and-category-manager/

Could you provide your SLP plugin environment (versions) and also which SLP Plugin style are you using under view?
Some work better then others but I will report this to the developer if after changing plugin styles or adding the taglong legend shortcode they still do not display.

You can also add the shortcode under the view results layout:

[slp_search][slp_map][slp_results][tagalong legend]

[Cici]

Where the zip code search sends you is a Google issue not an SLP issue.

But one issue that you have, is that you are not running on a secure site. because of this, Location sensor is not working. For instance I visited your site and typed in 29484, the locations in results load but the ones nearest me (since I am in Charleston) did not load first. If you had a secure site and enabled Location sensor that one would come up first I assume.

(There may be a time in the future when Google Maps restrict unsecured sites further. Have you read the news feeds about the requirements to have a Google API key and add a billing account to it?)

Since Google is not recognizing the zip code for Perry SC, you may need to put a description in the search form to tell people that both a zip code and city is needed. When I typed in Perry SC in your search box it did return correctly.
If you do not wish to do that you can try the append to search shortcode to be conditional. I do this for countries (like osta Rica) that Google likes to ignore. Are all your locations in the US and the Southeast? If so you can add the shortcode on the page something like this (inside your shortcode brackets)

[SLPLUS map_region=”us” center_map_at=”Aiken,SC”,initial_radius=”1000″ append_to_search=”United States”]

You shouldn’t need to do all that but it will help if google is refusing to recognize your zip codes as is.

Or, since you have Premier, you can use the Settings/Search/Auto-complete-zipcode….and when someone begins typing in a zipcode it will fill in after the first three from your data set.
See the documentation for all these tools.

https://docs.storelocatorplus.com/blog/location-sensor/
https://docs.storelocatorplus.com/blog/layout-shortcode-cheat-sheet/

https://docs.storelocatorplus.com/blog/store-locator-plus-discrete-searches/

https://docs.storelocatorplus.com/blog/mixed-content-warnings-site-migration/

Is there a reason why you have not updated to the latest versions of SLP, Premier,Power, experience etc as yet? Thought that was something you were working towards…. with the versions you are running now I am afraid I cannot test anything or provide much guidance as we no longer are working with those versions. If it worked before the way it is, then the answer is simply that google changed their algorithms like they constantly do to misdirect and you will need to tell your customers to provide more details in their search or try some of the other tools I suggested..

[Cici]

Thank you, the developer will fix it in the next Premier update!!

[Cici]

P.S. I have recently tested on my test site and indeed Google is ignoring the “zip” or Postal code 2000 for Sydney and all other postal codes in Australia are returning properly. No idea what is going on with Google but I searched in the Google developers issues here:https://issuetracker.google.com/issues/72122489

and apparently in January 2018 Google changed the filtering , they called it ‘New Forward Geocoding” and the suggestion in Stack overflow was to be more specific with filtering. https://stackoverflow.com/questions/48346019/geocode-component-filtering-with-field-locality-not-working-as-expected

So I went back to test on my site. If I added the City Sydney and the zip 2000 it came back with all the locations and data sets I have in my dataset for Sydney . If I type in just Sydney in the search box, it also returned all the locations in Sydney. But if I JUST use the zip or postal code 2000 I get No results even though their are results in my dataset

So until the SLP developer can find yet another work around for Googles new found screw ups, the best suggestion I can give you is to add labels or text in the search box instructing the viewer/visitor to enter the address/ city NOT just postal code. Another suggestion could be to use the discrete filter by drop down widget to show the Locations by City. Also a heads up…Google is adding another layer of tom foolery June 11, 2018 requiring all APIs to have a billing account. Please read the latest news for more info.

[Cici]

regarding the hide info bubble: Please let us know what plugin style you are using when you post again after updating

[Cici]

If you deactivate the plug-in and add-ons you should see an update now in the admin panel.

The best method of providing info is to provide a screenshot of the SLP INFO Plugin environment. That provides us a snapshot of other important info such as PhP version, WP version, MySQL, site url.

I havens heard any reports about the “report” setting not sticking, so there could be something about your site configuration but neither the developer nor support will troubleshoot an older version of the plug-in or add-ons since there have been patches and fixes since then.

Not sure what you mean about last time since I have no information about your url or the client I really cannot provide much more info but in either case
you should always be backing up your site so that there is a recent back-up to restore to
if needed. I am sure you have told your client about the importance of paying for that type of service in any event.

As far as if you need to do a manual download/upload:
If the client paid the developer for the add-ons they should be able to ask him for the log-in (user) name in case they ever need to do a manual download. If the developer owns them they would have to contact support or re-purchase if support cannot see any cross reference for purchases.

Please also make sure to check recent news and posts as we provide important information about changes. There is one coming up soon that will effect every single user. Google is going to require a billing account on file for every single API starting June 11. I will be publishing a blog about it. You may want to let your client know now. This will apply to every single Locator program or plug-in that currently uses Google API keys.

[Cici]

Update the plugins and add-ons to the current versions, all are on 4.9.14 and report back with your site url if you still have an issue.

[Cici]

You would need the Power add-on.

[Cici]

Can you provide your Plugin Environment?

I have no idea what version you are using. The latest version of SLP version 4.9.14 has been changed to use Vueify which should make it much easier to see the edit locations page now . There are many settings and features available, depending on whether you have add-ons or premier. The markers can now be saved in the WP media and the url should not need to be changed once established.

Do you have a specific question?

[Cici]

We do not have a “Temporary” access pass that would allow you to convert and update everything. You could try out our demo but that will not help you with the data in your clients site. As far as hiring our developer, unfortunately he is totally booked for the next month with a large client.

You really need to get something that will allow you to have a staging site to test and update with. https://jetpack.com/support/staging-sites/

VaultPress / jetPack

[Author]

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