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I answer questions in the order they appear, oldest first.
You had not provided enough information when I first answered…Forum questions are generally answered between 0-5 days. Your first question was answered in LESS than 1 day, and you still have not provided the information I requested. What is meant by your PLUGIN Environment, a screenshot (see attached) I know what you are asking but I do not know what you are using for versions,or PHP. I have attached a screenshot of what our PLUGIN Environment looks like
I do this forum support part time, I am not on it every hour, every day. I try to answer people thoroughly , so some days I cant get to every person.
I inspected your site (you can also do this, it is easy just follow the troubleshooting guide)
Your error messages is :” youu have included the Google Maps API multiple times on this page. This may cause unexpected errors. js:93:295″
[AVIA-LOG] Fallback Video Trigger “vimeo”:
This indicates you have another Locator Plugin still on your WP site, you must delete it not just deactivate it. another Plugin also uses a Google Maps API.
it appears you have other conflicts, perhaps your theme CSS you can see a lot of Errors I cant print them all here.
” 15:12:16.800 Expected ‘none’, URL, or filter function but found ‘alpha(‘. Error in parsing value for ‘filter’. Declaration dropped.1 layout.css:168:7
If you cannot replicate or do not know how to process debugging
and
If it is urgent you can opt for next BIZ day support. If your site needs one on one Log-on support from a developer that is a paid option , you can find that also under support.
P.S. When you write in the forums each time before waiting for a response you are essentially “bumping” your topic. We answer the older forum questions first. Therefore by adding a “will anyone respond” it made your question appear to be 2 hours old. other questions that appeared to be 1-2 days old were answered first. As stated in the forum description:
” Follow the Forum Posting guidelines. They follow the same rules as the WP forum guidelines. Looking for faster forum responses? Check out the Premier Subscription. Premier forum questions are answered within 1 business day. Need faster support we answer Premier questions in the Premier forum first”
I am not sure if the reports can be modified, possibly. You would need to send an email to Support contact so that it can be forwarded to the developer. It might need to be a customization.
For bcc: There is extended data manager and Gravity forms, third party add-ons by deBaat. You can check them out or ask about that in the third party forums
What are your settings under RESULTS? Besides Show Locations at Start up? For instance I have these settings to maximize results
????Under EXP/Search what are your settings?
Mine are:
miALWAYS USEUnder Map, what have you selected for destination markers? There seems to be an issue with the GET markers from Google. Also do you have your Center map at and Zoom settings correct.
If you are using special markers make sure you have the correct file path.
Use the Debugging tool as shown in Troubleshooting
Jonathan
See my answer in above Post.
You may need to translate the EXPERIENCE ADD-ON. The EXP add-on po . mo. files are updated by users sending their translation files . Lance will then upload it for next release. Basically the answer he gave you 2 years ago.
WPML updates to gettext explained
The BASE PLUGIN is translated via WordPress and you can contribute there that is why you see translations when you turn off the Experience ADD-ON..
Oh I think I see what you mean now, that is unique. How do you have your markers set up in the back end under the Categories tab, do you have “use default markers or use Home Map markers” ? …not sure how that works with Clusters…
I have bumped your question to Lance.
Are you using specific CSS or shortcodes in results layout?
Site vsitors can currently pick a radius from the drop down menu, you currently only have two radii options, 20 and 50…I use about 5 to choose from on my site . In the back end , put parentheses around the one I want to be the default. I usually have 10 as default . I would have more miles in the drop down to choose from.. 5 ,(10),20,50,100,200… I noticed you have like 190 in one cluster..you wouldn’t want 190 markers crammed into a 20 mile square radius. (I like your site btw.) http://locl.org/oxfordshire/map/
If something like that gets into play it will probably be part of the MY Store Locator Plus project.
Since I do not know your actual locations and if they are in the right categories
I tested it with Children category and clicked find locations, all the results that came back seem to be all in the children and youth category.
I am not sure I understand your question clearly.
Since you have Premier Do you have “dropdown Autosubmit” Enabled under Search?
Can you explain exactly how you think it should work.
I will ask Lance to look at your question because I am not sure I am following correctly. You are using Store Pages with Categories correct?
You apparently never enabled or activated the key in your project. delete the key from the SLP General/server/
Go into your Google Developer console project to obtain the correct api key. Here are the directions on our Docs site , follow the steps exactly. Do not restrict your IP or domain (see Step 3)
Using simple “Inspect” in Chrome you can see the exact error message with the links to the google error message page.
js?language=fr®ion=FR&key
Google Maps API error: ApiNotActivatedMapError https://developers.google.com/maps/documentation/javascript/error-messages#api-not-activated-map-error_.ib @ js?
(if you use the Browser developer tools and follow the error link, brings you to this page.
ApiNotActivatedMapErrorError The Google Maps JavaScript API is not activated on your API project. You may need to enable the Google Maps JavaScript API under APIs in the Google API Console.
See Obtaining an API key.
I cannot tell what that pic is supposed to show me, I cant test it based on a screen shot. Is zoom still an issue for you?
Understand about WPML: The developer has been working with the WPML team for years on improving the process. I think he had that discussion with you years ago. Is the conflict with the Core (free) Store locator Plus or are you referring to Add-Ons?
The “Add-on ” Language files may need to be translated . If you do translate them and send to the author , it can be updated in the next release and you will not have to worry about it anymore . We request international users to send us their translation files so that we can include them.
He recently updated the Experience and Power Add-ons for German and Dutch Translation files. Instructions are in the plugin LocoTranslate and also In our Documentation. (we prefer Loco translate) (see screenshot)
As mentioned , if you contribute you can earn perks towards add-ons. For instance, if you translate Experience Add-on to French and want an update to the Power add-on we will send you Power. So on and so forth.
Appreciate your help.
Thanks
Could you provide a screenshot of your Plugin environment? (see Posting guidelines)
I am unclear exactly what you are trying to do Do you want just categories to show up as part if the normal results along with all the other info or are you also looking for the legend?
Did you check off under Categories Manager Show Icon array?
Are you using default markers or the Category markers you assigned under the taxonomy/Category Manager panel?
As far as where the category shows up in results, which add-ons are you using? Are you using Experience Add-on or Enhanced results where you can change the results layout and appearance?You would not use Hide Unpublished unless you have categories incorporated with Pages.
Steve , SLP is a free plugin, you did not need to purchase it.
Steve if you are no longer using SLP , you can disengage forum responses.
Version 4.6.1 Your German Language files have been included in the latest release 4.6.1
The Base core plugin uses the WP translation.
Thanks for your help! If there are any issues with the translation please start a new thread as I am closing this one.
Read the Experience Add-on description and documentation to see what changes were made. You can request a coupon at the end of the Hosting survey if you choose to take that survey. Home page, in footer under premium members.
Most software does not stay stagnant for 2 years. There have been many many updates and version releases over the past two years. For instance, there was a required update because of the WP update that changed the way the language translations were handled. SLP stays current with the latest WP updates. See the changelog about the 4.6 releases under Info and News
The hosting survey link is in my above answer and in the footer at the bottom of the Store locator Plus home page., under Premier members (it is still open to the general community at this time) ..
No we cannot support an old version of SLP for one customer. We have provided instructions on how to downgrade in Troubleshooting. go to the WordPress directory Store locator Plus plugin .Note: it is not recommended to downgrade , any security fixes that occurred will not be present, and depending on what version of WP they are running now as compared to before , we cannot guarantee compatibility . I do not know what version they “used to have” before upgrading so cannot advise you there. But the free SLP is maintained at the current version by the author/devloper.* The release info for 4.6 of the base plugin and add-ons here.
* one person is doing all the coding and bug fixes (see Posting guidelines) , I contribute a few hours as needed in support forums only.
Note: They, or you as their intermediary, should always have a back up of your site. If having a web presence is important to them as a business they should opt to pay the $8 a month or whatever the going rate is for one of many back-up services offered. You can research recommended back up on WordPress . WP recommends backing up as best practice before updating their version upgrades as well
They (or you) can purchase the Enhanced Results Legacy VERSION 4.3.02 FOR $65 if they do not want to spring for the Experience or Power add-ons at this time. If they or you decide to upgrade to Experience a coupon can be requested and applied as long as not too much time has gone by.
See sample csv examples heres in that documentation
You are correct, if you delete and then reload via importing, new sl_ids will be assigned. There is also the ability with the Power Add-on to assign your OWN Identifier (read CSV Duplicate updateshandling under the docs) so that you do not have to guess or look up the sl_id assigned number. The Identifier is part of the extended data. In other words it is not the same field heade as sl_id….it is header name identifier. That is something to keep in mind.
https://docs.storelocatorplus.com/blog/adding-locations-with-additional-featuresies/
to better assist you , please provide your plugin environment per posting guidelines
what are you trying to show us here?
Refer to the documentation. for guidance on how to set up your page to display your map.
The Troubleshooting Guide also provides tips
The Enhanced add-ons needed to be upgraded to be compatible with SLP 4.xx of anything back a a few years ago if I recall..So .yes you would need to purchase a new one. The Experience Add-on replaces all the legacy Enhanced Products as well as Widgets and is version 4.6.
If you take the Hosting Survey you can request a coupon code towards it,. You can purchase ER but it is Legacy. It does work with the current version of SLP but will not be updated beyond the version it is now.
You can chat Lance in Slack. As you know he is the brains and can explain it better than I, Google confuses the hell out of everyone with all their schematics and APIs and “payment plans”.
if you search in the support for Gmaps-API Maps Issues javascript the issue was reported at least as far back as June 2015. (I see that you added your two cents worth in support as well.) If you read through some of the suggestions, Google says “remove your restrictions and then are you able to …blah blah…” Well yeah, we know that . One of the users states they have a paid API to see if that would help. nope of course not. Lance is going to be brainstorming about this though so definitely Slack him. 🙂
P.S. Our test with SLP 4.6.1 and ENHANCED SEARCH 4.3.03 we can still seethe drop down menu it still shows Radius behavior as “Do not use”, “always use” and “use on search”, etc., so you might have something else going on, it is under EXPERIENCE/SEARCH…RADIUS BEHAVIOR
It may have shown you check boxes before.
But I just noticed you are using a different language, French? We are using the English version and everything works EXACTLY the same as before, You may need to translate the Radius behavior tab , we are not updating the old add-on translation files. WP and WPML changed the way translation files were loaded and are now using gettext
Find out how to contribute to translations, etc
Countries and Languages and Updates
If you wish to contribute by translating the Experience Add-on please contact support to see if the French version is already translated. That may be a way for you to get the upgrade you need.
You can roll back your SLP version from your back-up files to the version of SLP plugin at the time you purchased your add-ons.
If you do not have a back up of your site and wish to downgrade SLP go to this link
We cannot reverse engineer Store Locator Plus to work with outdated add-ons.
SLP prefers to move forward same as WordPress does. The developer cannot keep every single version of 20 add-ons working with outdated code so he made the decision to move forward for improvement of the product. (article about future updates ) As always you can request a coupon to off set your cost.
Option is to upgrade to Power or Experience Add-ons, and request a discount by taking the hosting survey.
The developer also has been experimenting with the Big Map Rev01 and it does not work with the current version of WP . It was originally designed a couple of years ago and customized for customers who built their own theme using the SLP Big Map plugin style as a basis.
It is a template for styling that you would have to know and apply CSS to get it to work with WP 4.5 or higher and the theme you may be using.
The developer is looking to replace this plug in style with something that works similar to this but that is on the back burner. He left it as a plugin style choice because there are a few customers who have built their own site and customized theme and uses it.
You can try one of the other plugin styles and if you know CSS modify them with the Experience add-on. Sorry that this does not work the way it originally worked.
There are some You tube tutorials on the CSS process
You cannot import directly from an excel file, It must be converted to a csv file which is a simple save as csv,, the data field headers are shown in the documentation (csv file, location imports etc) The Power add-on imports faster.
We always suggest using Google sheets upload the excel file, fix it in there and then use that to download as a csv file since Microsoft seems to have issues with converting text to numbers and dropping leading zeroes for instance.
You can send the file to us at support@storelocatorplus.com
As far as Clearing up the locations they currently have , there is a bulk actions they can delete all locations but if they have over 1000 it may be time consuming depending on how many you are able to display on a page. (you would want to change the display back to a reasonable amount once done) Since they dont have the Power add-on I do not know if they have the APPLY ALL button to delete,
-or-
you can use Janitor /tools
Click on Clear locations.
Janitor is a free add-on
It won’t “reset” , they should delete the incorrect locations, but, since I do not know what the “MESS” is I cannot advise you. If you or they need someone to log on their site, there is an option in the Paid Support. That is over and above the free support I can provide here.
Enhanced ??? version 0.8?? That is not compatible with any of the current SLP See troubleshooting section “CHECK YOUR ADD_ONS
That version is an antique and would not work with SLP 4.6, actually wouldnt work with SLP 4.xx anything and could make your site crash, try deleting it and updating to a current version that is supported.
Please provide a screenshot of your plugin environment,
We have never had this reported and cannot replicate it.
See Troubleshooting guide ,
It will guide you through the debugging WordPress steps
We ask that you provide a screenshot so we can see MYSQL, PHP, add-on versions (make sure that version you typed isnt a typo a typo) etc.
If you wish to have a developer Log on and troubleshoot your site that is a paid support option. If SLP were making everyone’s WordPress sites go down we would be hearing about it from ten thousand users. Therefore I can only surmise it is something unique in your configuration or a conflict with another Plugin or theme.
Stating you have latest releases does not provide me the information I need to assist you. Often times people think they have the latest release but do not. Always check the versions. . Read what is meant by PLUGIN ENVIRONMENT. Under Info Tab, Plugin environment will show you releases, your PHP, versions add-ons.
The changes in the Radius behavior was updated with SLP 4.5.08 and the Experience Add-on (see documentation)
P.S. ProPack and all Enhanced add-ons are legacy and will not be updated. See FAQ to compare newer add-on that replaces them.
As far as detecting your location that has nothing to do with detecting your location that is part of the location sensor. So me browsers do not ask if you want your location shared. Google Chrome browser updated this with version 50, Unless your site is https (secure) they will nto allow your location to be shared. This is also happening now with some versions of Safari
Read about location sensor in our documentation
Also read Googles description of the same.
“Geolocation refers to the identification of the geographic location of a user or computing device via a variety of data collection mechanisms. Typically, most geolocation services use network routing addresses or internal GPS devices to determine this location. Geolocation is a device-specific API. This means that browsers or devices must support geolocation in order to use it through web applications.”