[andrew8]

Hope you guys are safe from the storm.

Yes I have a backup, and I am thinking about restoring it on a different sub-domain so the live data is not affected.

As I figured here is the response from the theme vendor

These are just notices, not errors and they are not harmful for your website. They are used for development environment only, to see what’s going on in the back-end. You can ignore them. They should be disabled on live server environment as explained in the article:

https://aristath.github.io/blog/wp-hide-php-errors

Again, not to sound like a broken record, this didn’t happen until the most recent update and everywhere I look it seems like it is not doing what it is suppose to be doing with the on/off option.

https://docs.storelocatorplus.com/blog/location-sensor/says it can be turned on or off and it doesn’t work without ssl.

If set to off

• the permissions still popup. (I thought it should not do this, am I wrong?)
• if nothing is done the icons disappear.
• If I click block the icons stay showing
• If I click allow the icons stay showing

If I turn on the option

• the permissions still popup.
• If I do nothing they stay showing.
• If I click block they disappear.
• if I click allow they stay

Your sites say that the sensor can be turned on or off.  This used to work. This does not seem to be the case after this last update. It was working correctly before this. All other plugins are up-to-date. WordPress is up-to-date, browsers are up-to-date.

Some possibilities that were suggested

• it was due to the https not existing.
• the the site had errors.
• it was wp rocket
• Showed logs  and only notices existed
• theme vendor confirmed these should not have an affect.
• After fixing all of the above, it was suggested that our site was too custom.
• the console shows the same details in both scenerios

How much is a support ticket and what type of response can we expect?
If they find it to be a bug are we still on the hook for the money?
If it is just an order of operations being called are we still on the hook for the money?
What is the process working with support on this? What access do they need to have?

We do not have a problem paying for custom support, but if the end result is just something simple that changed with the script, I do not think that is right. Especially when we paid the one time setup fee and and yearly subscription.

• This reply was modified 5 years, 2 months ago by andrew8.

[andrew8]

I have a ticket in with the theme vendor, but am pretty sure that the problem is not there. Again this happened after the last update. If I disable the wp rocket it still does it.

[andrew8]

would it help you if I made a video showing you what is happening, so you can see what I am saying?

[andrew8]

One thing to note:

If you choose “block” for the browser location popup the console still shows the slp_core.min error
Google JavaScript API geocoder failed with status REQUEST_DENIED results 0

But it DOES NOT remove the locations, just shows same error.

So if you make no choice you get the same error but locations disappear.

Attachments:

You must be logged in to view attached files.

[andrew8]

The error code doesn’t seem to be the source of the issue like you thought. Now that there is not an error on the page will you support the product and help get to the issue at hand.

Again, I have all options unchecked for the SLP > General > User Interface (this means not using use location sensor)

I have SLP > Settings > Map > At Startup
Center Map At: United States
Center Latitude Fallback: 37.09024
Center Longitude Fallback: -95.712891

If you load the page and do not make a selection about your location (which I thought that was the location sensor which is not checked) shows all icons and if you wait about 5 seconds they all disappear and then you get a slp.core.min error that says
Google JavaScript API geocoder failed with status REQUEST_DENIED results 0 then it removes all icons.

BUT, If you choose allow or deny for the location popup it keeps all the locations without the slp.core.min error.

This was not happening until the most recent update was done.

The search option is disabled because it defaults with all location. The filter services are just category options.

attached is the debug log that you requested

 

[andrew8]

that is not our website. I attached the server info file so that you could see the details.

The site works if we click allow or block that is from all browser prompts but if we do not make a selection all icons disappear. This did not happen prior to the update.

The website is https://www.racewaycarwash.com/locations/

 

[andrew8]

no it happened before the wordpress upgrade. I found that if I go to permalinks and just click save it fixes this. is this a known issue or a new bug?

[andrew8]

Sorry, we are also running WordPress Version:5.2

[andrew8]

it doesn’t seem to work with the name or zip. I may choose to hide it because after I did the update the category filter is now working. Are there special settings that allow me to control what it searches? If not how does your search work?

[andrew8]

I fell like most of this was avoided. We have customized the site and template to the max with uncommon tag calls and css, etc..

I want to know the following:

1. instead of the system auto naming the page via the “store name” can there be an option that allows us via drop downs (or something else) to customize the page name. example instead of “store-name” and “store-name-2” we could tell it to be “store-name-city” or “store-name-street-city”?

2. can you include on the page template an area that allows us to insert the short code field names for page areas such as meta title, meta keywords, meta description? You would also need to include those fields in the location fields as well to be edited, but I think this would add great value.

 

 

 

[andrew8]

Is this what you need
Store Locator Plus®:5.0.3

Experience:5.0.1

Power:5.0
+Pages

Premier:5.0.3

Site URL:https://www.racewaycarwash.com

This Info Cached:1548886751

Network Active:No

WordPress Version:5.0.3

PHP Version:7.0.33

MySQL Version:5.6.41

PHP Limit:256M

WordPress General Limit:40M

WordPress Admin Limit:256M

PHP Peak RAM:32 MB

PHP Post Max Size:8M

• This reply was modified 5 years, 9 months ago by andrew8.

[andrew8]

I am hesitant about upgrading because I have so much customization’s and it always wipes them out.

[andrew8]

Store Locator Plus™
Version 4.9.18

Store Locator Plus™ – Experience
Version 4.9.17

Store Locator Plus™ – Power
Version 4.9.17

Store Locator Plus™ – Premier
Version 4.9.17

Two Shades Of Grey

[andrew8]

I believe I did figure the legend out.
how can I download the beta files that you want me to test.
When do you think the beta will become production

[andrew8]

sorry I forgot to check notify via email

[andrew8]

here is another broken link
https://docs.storelocatorplus.com/blog/tag/label-hours

[andrew8]

style: Two Shades Of Grey
Also in the categories section when editing or adding it repeats the map marker section and medium icon section twice.
here is another dead link https://docs.storelocatorplus.com/blog/tag/show-option-all

[andrew8]

Store Locator Plus:4.9.14

Experience:4.9.14

Power:4.9.14

Premier:4.9.14

Site URL:http://beta.racewaycarwash.com

This Info Cached:1526507427

Network Active:No

WordPress Version:4.9.5

PHP Version:5.6.36

MySQL Version:5.5.58

PHP Limit:256M

WordPress General Limit:40M

WordPress Admin Limit:256M

PHP Peak RAM:99 MB

PHP Post Max Size:64M

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