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Viewing 25 posts - 2,176 through 2,200 (of 2,708 total)
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  • in reply to: Potential feature – cluster toggle #43183
    Cici
    Keymaster

    Site vsitors can currently pick a radius from the drop down menu, you currently only have two radii options, 20 and 50…I use about 5 to choose from on my site . In the back end ,  put parentheses around the one I want to be the default.  I usually have 10 as default .  I would have more miles in the  drop down to choose from.. 5 ,(10),20,50,100,200… I noticed you have like 190 in one cluster..you wouldn’t want 190 markers crammed into a 20 mile square radius.  (I like your site btw.) http://locl.org/oxfordshire/map/

    If something like that gets into play it will probably be part of the MY Store Locator Plus  project.

    in reply to: Category searches when cluster is enabled #43182
    Cici
    Keymaster

    Since I do not know your actual locations and if they are in the right categories

    I tested it with Children category and clicked find locations, all the results that came back seem to be all in the children and youth category.

    I am not sure I understand your question clearly.

    Since you have Premier Do you have “dropdown Autosubmit”  Enabled under Search?

    Can you explain exactly how you think it should work.

    I will ask Lance to look at your question because I am not sure I am following correctly. You are using Store Pages with Categories correct?

     

    in reply to: Show Locations At Startup not working #43181
    Cici
    Keymaster

    You apparently never enabled or activated the key in your project. delete the key from the SLP General/server/

    Go into your Google Developer console project to obtain the correct api key. Here are the directions on our Docs site , follow the steps exactly.  Do not restrict your IP or domain (see Step 3)

    Using simple “Inspect” in Chrome you can see the exact  error message with the links  to the google error message page.

    js?language=fr&region=FR&key

    Google Maps API error: ApiNotActivatedMapError https://developers.google.com/maps/documentation/javascript/error-messages#api-not-activated-map-error_.ib @ js?

    (if you use the Browser developer tools and follow the error link, brings you to this page.

     

    ApiNotActivatedMapError Error

    The Google Maps JavaScript API is not activated on your API project. You may need to enable the Google Maps JavaScript API under APIs in the Google API Console.

    See Obtaining an API key.

    in reply to: Radius Behavior #43176
    Cici
    Keymaster

    I cannot tell what that pic is supposed to show me, I cant test it  based on a screen shot. Is zoom still an issue for you?

    Understand about WPML:  The developer has been working with the WPML team for years on improving the process.  I think he had that discussion with you years ago. Is the conflict with the Core (free) Store locator Plus or are you referring to Add-Ons?

    The “Add-on ” Language files may need  to be translated . If you do translate them and  send to the author , it can be  updated in the next release and you will not have to worry about it anymore .  We request international users to send us their translation files so that we can include them.

    He  recently updated the Experience and Power Add-ons for German and Dutch Translation files.  Instructions are in the plugin LocoTranslate and also In our  Documentation. (we prefer Loco translate)  (see screenshot)

    As mentioned , if you contribute you can earn perks towards add-ons. For instance, if you translate Experience Add-on to French and want an update to the Power add-on we will send you Power. So on and so forth.

    Appreciate your help.

    Thanks

     

    in reply to: Get other imported Fields to show up #43165
    Cici
    Keymaster

    Could you provide a screenshot of your Plugin environment? (see Posting guidelines)

    I am unclear exactly what you are trying to do Do you want just categories to show up as part if the normal results along with all the other info or are you also looking for the legend?

    Did you check off under Categories Manager Show Icon array?

    Are you using default markers or the Category markers you assigned under the taxonomy/Category Manager panel?
    As far as where the category shows up in results, which add-ons are you using? Are you using Experience Add-on or Enhanced results where you can change the results  layout and appearance?

    You would not use Hide Unpublished unless you have categories incorporated with Pages.

    Category docs

    in reply to: Support #43160
    Cici
    Keymaster

    Steve , SLP is a free plugin, you did not need to purchase it.

     

    in reply to: Support #43159
    Cici
    Keymaster

    Steve if you are no longer using SLP , you can disengage forum responses.

    in reply to: Experience incomplete in German version #43158
    Cici
    Keymaster

    Version 4.6.1 Your German Language files have been included in the latest release 4.6.1

    The Base core plugin uses the WP translation.

    Thanks for your help! If there are any issues with the translation please start a new thread as I am closing this one.

    in reply to: Radius Behavior #43125
    Cici
    Keymaster

    Read the Experience Add-on description and documentation to see what changes were made. You can request a coupon at the end of the Hosting survey if you choose to take that survey. Home page, in footer under premium members.

    Most software does not stay stagnant for 2 years. There have been many many updates and version releases over the past two years. For instance, there was a required update because of the WP update that changed the way the language translations were handled. SLP stays current with the latest WP updates. See the  changelog about the 4.6 releases under Info and News

    in reply to: Store Locator Plus not working after plugin upgrade #43124
    Cici
    Keymaster

    The hosting survey link is in my above answer and in the footer at  the bottom of the Store locator Plus home page., under Premier members (it is still open to the general community at this time) ..

    No we cannot support an old version of SLP for one customer. We have provided instructions on how to downgrade in Troubleshooting. go to the WordPress directory Store locator Plus plugin .Note: it is not recommended to downgrade , any  security fixes that occurred will not be present, and  depending on what version of WP they are running now as compared to before , we cannot guarantee compatibility .   I do not know what version they “used to have”  before upgrading so cannot advise you there. But the free SLP is maintained at the current version by the author/devloper.*  The release info for 4.6  of the base plugin and add-ons  here.

    * one person is  doing all the coding and bug fixes (see Posting guidelines) , I contribute a few hours as needed in support forums only.

    Note: They, or you as their intermediary, should always have a back up of your site.   If having a web presence is important to them as a business they should opt to pay the $8 a month or whatever the going rate is for one of many back-up services offered. You can research recommended back up on WordPress . WP recommends backing up  as best practice before updating their version upgrades as well

    They (or you) can purchase the Enhanced Results Legacy  VERSION 4.3.02  FOR $65 if they do not want to spring for the Experience or Power add-ons at this time. If they or you decide to upgrade to Experience a coupon  can be requested and  applied as long as not too much time has gone by.

    in reply to: Import not updating locations #43115
    Cici
    Keymaster

    See sample csv examples heres  in that documentation

    You are correct, if you delete and then reload via importing, new sl_ids will be assigned.  There is also the ability with the Power Add-on to assign your OWN Identifier (read CSV Duplicate updateshandling under the docs) so that you do not have to guess or look up the sl_id assigned number. The Identifier is part of the extended data. In other words it is not the same field heade as sl_id….it is header name identifier. That is something to keep in mind.

    https://docs.storelocatorplus.com/blog/adding-locations-with-additional-featuresies/

     

    Large List Imports tools and tips

    in reply to: Show Locations At Startup not working #43112
    Cici
    Keymaster

    to better assist you , please provide your plugin environment per posting guidelines

    what are you trying to show us here?

    Refer to the documentation. for guidance on how to set up your page to display your map.

    The Troubleshooting Guide also provides tips

    in reply to: Store Locator Plus not working after plugin upgrade #43111
    Cici
    Keymaster

    The Enhanced  add-ons needed to be  upgraded to be compatible with  SLP 4.xx of anything back a  a few years ago if I recall..So .yes you would need to purchase a new one.  The Experience Add-on replaces all the legacy Enhanced Products as well as Widgets  and is version 4.6.

    If you take the Hosting Survey you can request a coupon code towards it,. You can purchase ER but it is Legacy. It does work with the current version of SLP  but will not be updated beyond the version it is now.

    in reply to: Google Maps API Errors #43110
    Cici
    Keymaster

    You can chat Lance  in Slack. As you know he is the brains and can  explain it better than I, Google confuses the hell out of everyone with all their schematics and APIs and “payment plans”.

    if you search in the support for Gmaps-API Maps Issues javascript the issue was reported at least as far back as June 2015. (I see that you added your two cents worth in support as well.)  If you read through some of the suggestions, Google says “remove your restrictions and then are you able to …blah blah…” Well yeah, we know that . One of the users states they have a paid API to see if that would help. nope of course not.  Lance is going to be brainstorming about this though so definitely Slack him. 🙂

    https://code.google.com/p/gmaps-api-issues/issues/detail?id=8212&q=referer&colspec=ID%20Type%20Status%20Introduced%20Fixed%20Summary%20Stars%20ApiType%20Internal

     

    in reply to: Radius Behavior #43097
    Cici
    Keymaster

    P.S.  Our test with SLP 4.6.1 and  ENHANCED SEARCH 4.3.03 we can still seethe drop down menu  it still shows  Radius behavior as “Do not use”, “always use” and “use on search”, etc.,  so you might have something else going on, it is under EXPERIENCE/SEARCH…RADIUS BEHAVIOR

    It may have shown you check boxes before.

    But I just noticed you are using a different language, French?  We  are using the English version and everything works EXACTLY the same as before, You may need to translate the Radius behavior tab , we are not updating the old add-on translation files.  WP and WPML changed the way translation files were loaded and are now using gettext

    Find out how to contribute to translations,  etc

    help WPML get text files

    Countries and Languages and Updates

    If you wish to contribute by translating the Experience Add-on please contact support to see if the French version is already translated. That may be a way for you to get the upgrade you need.

     

    in reply to: Radius Behavior #43094
    Cici
    Keymaster

    You can roll back your SLP version from your back-up files  to the version of SLP plugin at the  time you purchased your add-ons.

    If you do not have a back up of your site and wish to downgrade SLP go to this link

    We cannot reverse engineer Store Locator Plus to work with outdated add-ons.

    SLP prefers to  move forward same as WordPress does. The developer cannot keep every single version of 20 add-ons  working  with outdated code so he made the decision to move forward for improvement of the product. (article about future updates ) As always you can request a coupon to off set your cost.

    Option is to upgrade to Power or Experience Add-ons, and request a discount by taking the hosting survey.

    in reply to: Big Map Rev 01 not displayiing map – Experience #43093
    Cici
    Keymaster

     

     

    The developer also has been experimenting with the  Big Map Rev01 and it does not work  with the current version of WP . It was originally designed a couple of years ago  and customized for customers who built their own theme using the SLP Big Map plugin style  as a basis.

    It is a template for styling  that you would have to know and apply    CSS to get it to work with  WP 4.5 or higher and the theme you may be using.

    The developer is looking to replace this plug in style  with something that works similar to this  but that is on the back burner. He left it as a plugin style  choice because there are a few customers who have built their own site and customized theme and uses it.

    You can try one of the other plugin styles and if you know CSS modify them with the Experience add-on.  Sorry that this does not work the way it originally worked.

    There are some You tube tutorials  on the CSS process

     

     

     

    in reply to: Import not updating locations #43092
    Cici
    Keymaster

    You cannot import directly from  an excel file, It must be converted to a csv file which is a simple save as csv,, the data field headers are shown in the documentation (csv file, location imports etc) The Power add-on imports  faster.

    We always suggest using  Google sheets upload the excel file, fix it in there and then use that to download as a csv file since Microsoft seems to have issues with converting text to numbers and dropping leading zeroes for instance.

    You can send the file to us at support@storelocatorplus.com

    As far as Clearing up the locations they currently have , there is a bulk actions they can delete all locations but if they have over 1000 it may be time consuming depending on how many you are able to display on a page. (you would want to change the display back to a reasonable amount once done) Since they dont have the Power add-on I do not know if they have the APPLY ALL button to delete,

    -or-

    you can use Janitor /tools

    Click  on Clear locations.

    Janitor is a free add-on

    It won’t “reset” , they should  delete the incorrect locations, but, since I do not know what the “MESS” is  I cannot advise you. If you or they need someone to log on their site, there is an option in the Paid Support. That is over and above the free support I can provide here.

     

     

    in reply to: Store Locator Plus not working after plugin upgrade #43080
    Cici
    Keymaster

    Enhanced ???  version 0.8?? That is not compatible with any of the current SLP See troubleshooting section “CHECK YOUR  ADD_ONS

    That version is an antique and would not work with SLP 4.6, actually wouldnt work with SLP 4.xx anything and could make your site crash, try deleting it and updating to a current version that is supported.

    Please provide a screenshot of your plugin environment,

    We have never had this reported and cannot replicate it.

    See Troubleshooting guide ,

    It will guide you through the debugging WordPress steps

    We ask that you  provide a screenshot so we can see MYSQL, PHP, add-on versions (make sure that version you typed isnt a typo a typo) etc.

    If you wish to have a developer Log on and troubleshoot your site that is a paid support option. If SLP were making  everyone’s WordPress sites go down we would be hearing about it from ten thousand users.  Therefore I can only surmise it is something unique in your configuration or a conflict with  another Plugin or theme.

    in reply to: Radius Behavior #43079
    Cici
    Keymaster

    Stating you have latest releases  does not provide me the information I need to assist you. Often times people think they have the latest release but do not. Always check the versions. . Read what is meant by PLUGIN ENVIRONMENT. Under Info Tab, Plugin environment will show you releases, your PHP, versions add-ons.

    The changes in the Radius behavior was updated with SLP 4.5.08 and the Experience Add-on (see documentation)

    P.S. ProPack and all  Enhanced add-ons are legacy and will not be updated. See FAQ to compare newer add-on that replaces them.

     

    As far as detecting your location that has nothing to do with detecting your location that is part of the location sensor. So me browsers do not ask if you want your location shared. Google Chrome browser updated this with version 50, Unless your site is https (secure) they will nto allow your location to be shared. This is also happening now with some versions of Safari

    Read about location sensor in our documentation

     

    Also read Googles description of the same.

    Geolocation refers to the identification of the geographic location of a user or computing device via a variety of data collection mechanisms. Typically, most geolocation services use network routing addresses or internal GPS devices to determine this location. Geolocation is a device-specific API. This means that browsers or devices must support geolocation in order to use it through web applications.”

     

    in reply to: Google Maps API Errors #43072
    Cici
    Keymaster

    Hi Shad,

    I reviewed articles and the Developers console in Google and there have been no recent changes that we are aware of.   I saw a post in stack overflow about this same error message. When I relayed it to lance he said he knew exactly what the issue is and Google knows about this issue,….Did you check off the Options

    See the screen shot in the Getting Started Google API keys

    In the screenshot under Step 3, see where the arrow points to leave this blank…it is the restriction for certain domains or IP addresses…Leave it blank or you will get the error message. Lance did the same thing.

    I did read a techie article about this, I have sent it to Lance.

    (It isnt really a work around for most people. )

    The quickest way of resolving this is simply to remove the domain restriction and wait 5 minutes for Google’s servers to catch up. This is not ideal or secure since it opens up your key to quota thieves.”

    https://www.igorkromin.net/index.php/2016/08/09/why-browser-api-keys-cannot-have-referer-restrictions-when-used-with-this-api-error-happens/

     

    in reply to: Restrict search to a country, to avoid postcode mismatch #43054
    Cici
    Keymaster

    I am looking at their demo, and they are using the autocomplete generated by Googls map  location sensor which is  based  on where your visitor is physically  located.  For instance , all my results are coming back with guesses around my location or in my country only ,  not by zip code , so anyone not in your local area will not get the right response . I typed in your example of a postal code  1359 and it showed me Canton Ohio. If I type in 1359 Norway, I get addresses with 1359 Norway in their street names in US. eventually I get one in the country of Norway.

    The SLP  Autocomplete Google “influenced guesses” is  based on what is actually in your databases for starters and other options as tertiary.  The Append feature doesn’t care where the person is physically located it will always go to the country you appended . if all your site visitors are going to be physically located in Norway then it might work out for you after all. WP locator makes you pay for yearly licenses and support.  They are  just taking a different approach. and if your site is not too complex it should work

    best of luck. And you are always welcome to come back, or try the new MYSLP which can be used on any platform not just WP.

    CiCi

    in reply to: Restrict search to a country, to avoid postcode mismatch #43052
    Cici
    Keymaster

    Thanks for letting us know so the developer can see what they are doing to get around the restrictions!

    in reply to: Radius Behavior #43051
    Cici
    Keymaster

    Please provide your Plugin Environment, see Posting Guidelines

    in reply to: Store Locator Plus not working after plugin upgrade #43050
    Cici
    Keymaster

    Please provide your Plugin Environment. I do not know what versions you are referring to. See Posting Guidelines

    2) Troubleshooting, if you recently updated you may have another plugin or theme that was not updated to use jquery 1.12 thus causing a conflict

    3)  This is NOT our shortcode….[STORE-LOCATOR]

    our shortcode is [SLPLUS]   if you have Store Locator installed you need to post in their forum.

    4) I see another shortcode on your web site that is not displaying…

    [DISPLAY_ULTIMATE_PLUS]
    Something is disabling your short codes….I do not know what and I do not know if you have something else installed or what the situation is..i.e. .if you skipped a lot of updates and/or have outdated add-ons.
Viewing 25 posts - 2,176 through 2,200 (of 2,708 total)