Forum Replies Created
-
Posts
-
The link to the downloads page for Premier customers has been fixed. You should be all set now.
Thank you for contacting support and bringing this to our attention. Yes there was a recent up date to the plug-in and the add-ons that should have been published/ loaded into Production .
They will reach out to the developer to make sure this happens
That order was made originally under a different account name. Make sure you are logging into the correct account since the account owners name and email is shown as Morgan . So you may need to contact them for the access.
You had multiple accounts under your own name but they were cancelled.
I do see all the downloads available on the Ripple glass account.
The support email is at the contact us link.
If this is Jaron Theye,
I found a cancelled subscription in our ordering system.
It appears you signed up for a Premier subscription but never renewed it since January 2024.
I am surprised that you were able to even see the Premier plug-in.
You should only be performing Manual downloads from your account since SLP is not listed in the WP plug-in directory.
So yes, you can either purchase the Experience and Power plug-ins, or log into your account and renew your Premier annual subscription fee for $275. If you do not need any of the Premier features the add-ons would need to be purchased separately
Could you send an email to support with information regarding your account.
I cannot find your account via the name on this forum post so I am not able to check the status of your purchases regarding your Premier account .
You have not provided enough information to venture a guess. T
versions need , add-ons to the plug-in?
If you used the SLP SaaS I would be able to see the back end and your settings.
Without that I info I am at a loss how you have selected or activated various settings, radius etc.
Please provide Plug-in environment as indicated in our Read before posting guidelines.
Carolyn
Yes, I see you downloaded the free SLP base plug-in.
But I do not see anything in the support. You need to log into your account and use the current version of Power as well if you are using that or any other add-ons.
If you can provide the environment for the Plug-in it should also show the PHP. I looked at your site and it appeared you had 2301-14 version of base plug-in. We are now on 2503.20 But hold off updating until you send the debug log.
If you downloaded a newer version of Power it may not work with older versions of plug-in.
Hello Carolyn,
Can you email support with the debug log. The developer would like to look at it to narrow down the issues. Also what version of SLP and Power are you using?
The “vulnerability” is a non issue . Because of the chaos surrounding the WP and WP engine we have not been able to get them to respond.
We will be having another update before the end of this month if you want to wait.
You would have to download the plug-in and manually update , there is no auto updates of SLP plug-in through WordPress.
The version you are showing does not exist. When I visited your site it was showing a version of SLP from at least 6 years ago.
We do not have an add-on called pro.
I cannot recreate your issue. If you wish to update to a current version of the plug-in, Log into the SLP account in the versions and download the current SLP version. I do not know if it will be compatible with the rest of your plug-ins if you have not updated them as well. As far as not geocoding, you would have to look at your Google API key and make sure you have the right kind. They changed billing multiple times over the years and again on March 1.
Alternatively you can switch over to the SLP SaaS. Read in documentation the pros and cons.
P.S. If you update to newer versions , that may solve the issue. There will be another update coming end of Feb- march
I believe this was answered in the support email
I do not see any huge issues with that csv file, so not sure what to tell you. Make sure you are using the latest versions.
Double check that csv file for formatting.
https://wordpress.storelocatorplus.com/support/slp-versions/
P.S. I imported the CSV file that you attached into my SLP SaaS Staging site. (new release scheduled for the end of the month) and the import was slow but the entire file did import correctly, even the locations that had obvious errors (like Australia as a zip code with country US)
DeDatt,
lance is concentrating on updates to the SLP SaaS. I have no idea what version 2025.19.02 is. The ;last update to the WP plugin is version 23….
I am no longer testing , nor do I have access to those old versions.
We are suggesting customers move over to the SaaS.
Side note:
Because of the recent chaos in the WordPress environment over the WP Engine controversy and related funding issues, we’ve been having problems getting responses from WordPress.org. This is preventing our updates with Store Locator Plus® from being listed in the WordPress plugin directory. This ongoing lack of stability within the WordPress plugin directory has led us to make the decision to focus efforts on our SaaS offering. The SaaS offering provides our service on all web presence platforms, including WordPress.
P.S. If you go to the site reporting this you will see this ”
Solutions
This security issue has a low severity impact and is unlikely to be exploited.
This is not a vulnerability. The developer is aware of this as identified by the poster ,
when the locations in your dataset is marked private you can still find the url.
We do not see this as sensitive or a vulnerability considering the type of use the plug-in is intended for. Just delete any locations you don’t want to be shown instead of marking them as private.
Please list any other issues you have found or specific info reported if it turns out that’s not the “sensitive data” they are referring to.
The plug-in is not intend for sensitive data use. It is intended for the ability to find locations for your customers queries.
This is not a vulnerability. The developer is aware of this and identified , the “Private” marked locations in your dataset can be located through their URL. We do not see this as a vulnerability..
Do you have any locations in your dataset marked as private?
Solution:
Simply do not mark locations as private in your data set.
Please list any other issues you have found.
Could you share what sensitive data exposure was found as a vulnerability so I can pass it on to the plug-in developer? He is working on updates as time permits.
I believe we answered this via email, but for others reading this”
If you are using the plug-in version , make sure you have the Australia map set on the site where you have the plug-in installed. As far as the search by zip code, that is entirely dependent on what Google determines. You will need to reach out to them. You might be able to add the append to search short code if all the locations are in Australia on your customers site. That would require the Experience add-on to use that short code
I have tested the zip code 2000 on my test site page for Australia and no problems returning that zip code. ( See attached, we are also using the append to search Australia short code)
if you were using our SLP SaaS we could add some addresses into our list for the search engine to return the correct zip code response before it uses the Google API..Contact Google. We have no control over the results for our Plug-in customers.https://developers.google.com/s/results/maps?q=zip%20code%20no%20locations&text=zip%20code%20no%20locations
We suggest adding text that help guide your site visitors when that happens . The instructions can be useful to ask them to add more info when searching (such as State or city and zip) .
Hello,
I edited under your profile in back end that you were a Premier participant and updated you. Please log into your account and refer to the Premier INFO now to see your Premier ID.
Thanks for letting us KNOW
I see. I am reporting this to the developer to find out if he updated anything that would make that section not visible.
Thank you for reporting this to us. I will get back to you as soon as possible. Could you also send this info to Support under Contact us so we can provide you with private info regarding your subscription if necessary?
Hi Jeff, Could you provide a screen snap shot of your SLP plug-in environment .
You can find the under the SLP plug-in Info Tab in right hand corner the word ENVIRONMENT.
Is this you?
Patrick Moore
RhinomedIf so, you do not have a Premier subscription under that account.
You purchased the Power add-on in 2018.
Before that you had Legacy add-ons that were bought in 2015.
If you want the Premier plug-in the sign up fee and subscription price was lowered.
If you have a different name and I am not finding the right person, you will have to send support an email .
Fantastic.
If you want to leave a positive review about the support only you can leave it here in WordPress.
No need to mention Premier or add-on issues ( that flags it to WP team and they will say its not the right place to comment)
🙂