[BooneSesvold]

Hi Cici,

I wanted to check in. Did you receive the file I sent via the Contact Us form?

Please provide an update when you have a chance.

Thanks Much.

[BooneSesvold]

Hey Cici,

Do you have an update or were you able to find example configurations to get the remote file retrieval working again?

Please let me know. Thanks.

[BooneSesvold]

Hi Cici,

Thank you for looking into this issue. I would love to have it working again.

Was Lance able to talk with the other client using remote file retrieval? If it is working for them, how do they have it configured?

[BooneSesvold]

Hi Cici,

I wanted to follow up on this ticket. I am running the latest versions of both the core “Store Locator Plus” and “Store Locator Plus – Power” plugins. I am still having the same scheduled import issue I have been having for months now.

I have “WP-Cron Status Checker” plugin running to monitor the various scheduled scripts. I can see the “import_csv” script from SLP scheduled to run. I can even run the cron directly from the WP-Cron plugin. However, the locations in the CSV file never get added into the site.

I can can click the “Import Locations” button, at the bottom of the ‘Remote File Retrieval’ section;  the store locations in my CSV file upload and are added to the list as expected.

Any insight you have into why the the scheduled file retrieval does not run would be appreciated. Also, can the name of my CSV file be anything I want, as long as the ‘CSV File URL’ is a working/accessible link or does that file have to be named “slp_locations.csv?”

[BooneSesvold]

Cici, I really appreciate your help on this!

I only had it set to hourly so I could do faster testing/checking.

I can change the frequency again and test. What is the best/proper time format for the “Import Time” field?

Has the SLP ajax request changed recently? There is nothing with our server that should be blocking that functional request. I am able to upload/import the file from where it lives on the server and have it update the locations list. It is really just the schedule import that isn’t working right now.

Thanks again!

[BooneSesvold]

Hi Cici,

The CSV is not in the media library. I am able to import/upload the file without issue.

However, my problem is that the ‘remote file retrieval’ does not appear to be working.

I want to schedule an import from a folder on our server. The Store Locator Plus plugin is not currently running the cron to automatically import the file on the scheduled times.

Please let me know what information I can provide to get the remote file retrieval working again.

[BooneSesvold]

Hi Cici,

I updated to the latest versions last week. The scheduled import hasn’t run yet.

I have the “WP-Cron Status Checker” plugin running to monitor events. I am not seeing an SLP event listed. What is the cron Hook Name for the SLP scheduled import?

I do not have a Premier subscription.

Am I missing a step or is the scheduled import still broken?

[BooneSesvold]

Morning Cici,

I saw that the latest Power update included a patch for remote file retrieval. Thank you for including that.

I am now running the latest versions of both SLP (4.9.18) and the Power add on (4.9.17). However, scheduled imports are still not working for me. I have a working file path in the “CSV File URL” field and I have the “Import Schedule” field set to Hourly.

As the import is set to run hourly, I have the “Import Time” field blank.

Are there new instructions on how to get scheduled imports working again?

[BooneSesvold]

Morning Cici,

Thank you for getting back to me. The file is accessible through its location URL.

I just sent the link via your contact form.

Let me know if there is anything else I can provide or answer on my end.

[BooneSesvold]

Morning Cici,

Thank you for the continuing support. Ha. I hope all this isn’t driving Lance too crazy.

The site is set up to all the user to choose either a tag or a category. They can choose to filter by both, but they are not required to select one of each before filtering results.

I will reach out via email for the 4.8.6 link. If we can get the filtering working, I can wait until the next release.

Thanks again!

[BooneSesvold]

Thank you for fast follow up. I know you and Lance are crazy busy. I really appreciate the help.

I can try the rollback and see if that corrects it for now. I believe that I will need to rollback the core SLP plugin as well.

The last archived power version I have is 4.7.8. Is there an versioning archive to download newer versions?

[BooneSesvold]

Morning Cici,

I really appreciate the help and for the detailed testing.

I am not using other language files.

The issue isn’t that the locator does not return results. The issue is that when a tag (brand) is selected, the locator shows results for all tags, not just the one selected.

I ran your first test. See screenshot attached. With Ultra-Aire selected, the first result is tagged with Santa Fe only. The results should only include the selected tag, either by themselves or combined with another tag. Results that have not been tagged with the selected tag should not be shown.

• This reply was modified 6 years, 11 months ago by BooneSesvold. Reason: image did not upload

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