[Barbara]

Hi,

I had the same problem and disabling Smush is the short term solution.

 

Cheers,

Barb

[Barbara]

Hey Cici,

I went into the locations today and everything for Victoria was correct to the actual location.  Just trying the search for fun and giggles again it appears the correct city is being recognised.  It seems reporting it to google did the trick or they had it on the list to fix/algorithm fixed itself.

All is working well again.  Thanks for the help.

Barb

[Barbara]

Hey Cici,

Thanks for the thorough look, I appreciate it very much and for testings. I will note that to google and bug them for a fix.

I’ll also have a look over your other suggestions tomorrow when I’m back in the office.  Thanks again, that was a nice through look.

 

Barb

[Barbara]

Hi Cici,

I’ve ran more tests based on your suggestions above, inputting the following into the “Address City or Postal Code” field the following -> “victoria, bc canada”, “victoria canada”, “victoria bc”.

Oddly they all still result to victoria in Romania instead of victoria canada (which is the capital city of the province of BC, not some small rural town).

I’ve added the “City” field as well which gives you default cities in a drop down for Canada.  Selecting “Victoria, BC” also goes to Romania.

So using very specific keywords to pin point the exact city I’m looking for is not working at all.  I’ve also added a photo of the result using the “City” field for you to see, please advise.

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[Barbara]

Thanks Cici,

All is solved and running properly again.

 

Cheers

[Barbara]

Hi Cici,

I tried that the first time on the storelocatorplus.com website logged into my account, I went to the “Downloads” tab.  Everything is there except for the Experience plugin to download.  If you go to Orders it does show we bought the experience plugin.  Could you have a look and let us know how to get the updated experience plugin?  Thanks

 

 

Cheers

[Barbara]

Hi Cici,

I did the update as follows:

– deactivated all 3 SLP plugins (Experience, Pro Pack, Tagalong)

– Updated SLP through plugins section in WP-admin (now at version 4.7)

– Deleted Pro Pack and Tagalong in plugins section in WP-admin

– uploaded newly downloaded Pro Pack and Tagalong to the plugins section and activated it through WP-admin (Pro Pack is now version 4.6.4, Tagalong is now version 4.5.07)

The experience plugin does not activate anymore as it complains its not compatible with SLP version 4.7.  Testing the maps again we do get the same problem.

I’ve disabled all my plugins and ran the page with map locator again, same problem (grey out map on search).  The only 2 places a google map is used aside from the “Find a spa locator” and “Find a salon locator” are the contact pages to which I tested by removing them from the pages and save them.

I then focused on the theme options and found a place to disable google maps from being active on the contact page.

This seem to fix our issue with the greying of the maps on result.

The only other problem now is the experience plugin.  How can I get that back running?

We will most likely look into upgrading our plugin in our next update, just got to run it by my client.

Looking forward to your reply,

 

Thanks

[Barbara]

Hi Cici,

Just following up with my 2 previous posts.  If you can let me know the best way to update that would be great.

Thanks

[Barbara]

Hi Cici,

Another question, I’ve been browsing the site for documentation on updating all SLP plugins (SLP, SLP – Experience, SLP – Pro Pack, SLP – Tagalong) and I can’t seem to find anything.  What do you recommend?

ie (update to WP 4.6 first, then update the plugins from WP -> Plugins (click Update now for each)) or is there a specific order it likes it in.

We deal with a lot of themes and every theme seems to like updating in a certain way so I thought I’d ask the proper way to minimize downtime.  I will most likely do a theme update at the same time since something there is bound to break if we’re updating to 4.6 and don’t have a version of the theme compatible version for 4.6.

Looking forward to your reply!

 

Cheers

 

[Barbara]

Hi Cici,

Thanks for the input, we have 2 Store Locator Plus map’s running (one for the salon side and one for the spa side of things), could this be the multiple api calls from google?  The contact page also has a map.

What I’m trying to understand is nothing has changed or been updated since it was released.  The store locator has been working fine up until a client found out last week.  I’m going to troubleshoot a few things (removing maps from contact to test, etc).  Just wondering if you have any insights with the running of 2 SLP’s (one for salon and one for spa)

 

Thanks,

[Barbara]

Hi Cici,

Thanks for the fast reply.  Below is a list of our versioning:

 

Store Locator Plus:4.5.03

Experience:4.5

Pro Pack:4.5

Tagalong:4.4.03

 

This Info Cached:1481305879

WordPress Version:4.5.4

Network Active:No

Site URL:http://stogryn.ca

MySQL Version:5.6.34

PHP Version:5.5.38

 

I will schedule in an update and see if that fixes the issue.  That probably won’t be for several days.  If there is something else you can see do let me know.  Thanks!

[Author]

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