Store Locator working within backend but not frontend?

[David]

Hi Guys,

My store locator is working fine when I am logged in to the WordPress CMS however when I am logged out the locator is down?

Lates versions of WordPress and Store Locator Plus installed.

See attached for some screen grabs.

Thanks in advance.

David.

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[Cici]

I do not know what those screen shots are showing us.

Please refer to the posting guidelines. The only screenshot we need is that of your WPSLP plugin environment  and site url would help.

Grey map or blank map (DOCS INFO here) indicates Javascript issue. You need to use the debugger or troubleshoot , i.e  deactivate  other plugins one by one. If you have Smush deactivate it.

 

[David]

Hi Cici,

Apologies, see attached for the plugin environment.
Firefox Console is showing a few of the below.
Loading failed for the with source “https://maps.googleapis.com/maps/api/js/AuthenticationService.Authenticate?1shttps%3A%2F%2Fwww.sidchrome.com.au%2Fstore-locator%2F&4sAIzaSyBeUG7dlPwEg1bnIRhu2jmQ2Txkm9MF22U&callback=_xdc_._rwo8ff&key=AIzaSyBeUG7dlPwEg1bnIRhu2jmQ2Txkm9MF22U&token=59329”.store-locator:1

Thanks in advance for your assistance.
David.

• This reply was modified 6 years, 1 month ago by David.

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[Cici]

That type of  situation is caused by a plugin or a theme that is breaking  Javascript.

See Troubleshooting here, grey map or blank map.

 

I provided you the link in above answer. Did you follow the Troubleshooting? Did you use WordPress debugger (not firefox) , that is the log we would need to assist you, not your console log.  Additionally your browser console is showing the errors that state: The Google Maps JavaScript API must be downloaded directly from Google’s servers. Learn more: https://developers.google.com/maps/documentation/javascript/tutorial#Loading_the_Maps_API

 

So I am not sure if you have a theme that is also using some Google Maps API , if it is using outdated Javascripts or if it is another plugin .  Anything that is breaking Javascript will break the Map.

https://docs.storelocatorplus.com/blog/q-i-see-a-gray-map-or-blank-map-and-search-does-not-work/

 

https://docs.storelocatorplus.com/blog/debugging-with-debug-log/

 

 

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