Store Locator Plus for WordPress Forums Premier Support SLP results not accurate

This topic contains 9 replies, has 2 voices, and was last updated by  Cici 7 months ago.

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  • #58368

    Christian
    Participant

    https://www.floeintl.com/dealer-locations/

    Initial search radius in SLP is set to 2,000 miles to show 2 results. It is set this way to show the closest possibly matches to a search. The problem is – searching some cities/states show no results even though we have stores in the searched area (for example: Walker, MN; Fergus Falls, MN). However, stores ARE located near these cities by either typing the city name as all one word (FergusFalls, MN or BattleLake, MN) or by entering the zip code only (56484 for Walker, MN & 56537 for Fergus Falls, MN). Some cities do not show anything even if just the zip code is entered (56515 for Battle Lake, MN). Any idea what’s going on? This isn’t the case for every city/state – it’s pretty much random. This has been an issue on our SLP for the past year. I’ve ignored it up to this point but now I’m getting bugged more & more about it.

    #58370

    Cici
    Keymaster

    Please provide your plugin environement when posting in forums, It helps us to see what versions oand which plugin or add-ons you are using.

     

    I do not have insight into your settings etc since you are using the WPSLP self managed site. so it is impossible to direct you to a solution or to see if you have any locations entered incorrectly or if Google is returning and changing randomly.

     

    You might want to refer to the recent articles posted by the developer that sheds some light on the above Google logic.

    https://www.storelocatorplus.com/google-maps-api-returning-inaccurate-results/

    and another example:

     

    https://www.storelocatorplus.com/where-is-toronto-ontario/

    This is nothing new, we reported similar a year ago

    https://www.storelocatorplus.com/location-position-and-accuracy/

     

     

    #58374

    Christian
    Participant

    SLP, Experience, Power, Premier – all 5.0.1

    Let’s try to at least deal with the first issue. If a city is made of two names, why does a customer sometimes have to type the name with no space, such as internationalfalls, mn or elpaso, tx.  Yet “new orleans, la” works with or without a space?

    I don’t remember this ever being an issue with SLP before.

    #58377

    Cici
    Keymaster

    SLP has not changed anything in the way a search is done. None of the updates to versions have changed the way a search is done.

    When I visited your site I saw retrurned the same exact results whether I typed in El Paso as two words or as one, if I did not select a category I saw two dealers within the miles radius.

    There are other elements coming into play in your site when a search is done. Not sure if it is coming from your theme or another plugin.  there are errors coming back from Google GET .gtm.js?id=GTM-KG3DZ7F:415 GET https://www.googleadservices.com/pagead/conversion_async.js net::ERR_BLOCKED_BY_CLIENT

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    Uc @ gtm.js?id=GTM-KG3DZ7F:439

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    (anonymous) @ gtm.js?id=GTM-KG3DZ7F:456

    ff @ gtm.js?id=GTM-KG3DZ7F:466

    gf @ gtm.js?id=GTM-KG3DZ7F:467

    setTimeout (async)

    E @ gtm.js?id=GTM-KG3DZ7F:416

    hf @ gtm.js?id=GTM-KG3DZ7F:468

    Bi.Gf @ gtm.js?id=GTM-KG3DZ7F:572

    (anonymous) @ gtm.js?id=GTM-KG3DZ7F:573

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    gtm.js?id=GTM-KG3DZ7F:415 GET https://www.googleadservices.com/pagead/conversion_async.js net::ERR_BLOCKED_BY_CLIENT

    ob @ gtm.js?id=GTM-KG3DZ7F:415

    W @ gtm.js?id=GTM-KG3DZ7F:504

    h @ gtm.js?id=GTM-KG3DZ7F:557

    Uc @ gtm.js?id=GTM-KG3DZ7F:439

    h @ gtm.js?id=GTM-KG3DZ7F:456

    (anonymous) @ gtm.js?id=GTM-KG3DZ7F:379

    (anonymous) @ gtm.js?id=GTM-KG3DZ7F:457

    (anonymous) @ gtm.js?id=GTM-KG3DZ7F:456

    ff @ gtm.js?id=GTM-KG3DZ7F:466

    a.push @ gtm.js?id=GTM-KG3DZ7F:468

    (anonymous) @ gtm.js?id=GTM-KG3DZ7F:468

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    E @ gtm.js?id=GTM-KG3DZ7F:416

    Pd @ gtm.js?id=GTM-KG3DZ7F:451

    #58378

    Cici
    Keymaster

    I apologize,  I answered your second question and had to go back and read the first question since they are two different queries and concerns of yours.  I do not see the issue as far as how SLP is working, You introduced a new issue when you referred to typing in the name differently , as opposed to not seeing results when a correct city was typed in with no zip code

    When I typed in Walker, Minnesota I saw two results, it took a few seconds to load though, you must have a lot of locations ,  see screenshot:.

    How Google recognizes whether it is a city name or a state abbreviation shouldn’t matter but  sometimes they want more info and unless you have turned on show address guess or some other SLP Premier search enhancements we have no control over what is returned by Google under WPSLP and I do not see any issues with how SLP is working on your site.

    When I typed in  just the state Minnesota into search box it returned two locations.:

     

    Mills Detail & Trailer Sales
    1916 Albert Avenue South
    Park Rapids, MN 56470
    United States
    Directions 

    L & M Fleet Supply
    1307 1st Street East
    Park Rapids, MN 56470
    United States
    Directions Website

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    #58417

    Cici
    Keymaster

    Just as an update. See the latest news article. Also have been checking the Google support issue tracker to see when they are going to fess up or fix their latest guffaws.  Google admits to their  geocoding and other errors  when using the APIs and then provides a canned response….

    See Issue trackers in Google  API support

    https://issuetracker.google.com/issues/118392622

    #58418

    Christian
    Participant

    Thank you.

    #58424

    Cici
    Keymaster

    Christian,

    The developer just found an issue with the way WP changed the ouput when spaces and commas included.

     

    Update to version SLP 5.0.3 and that should fix the spaces in your address, I just tested on my site and it works. There is also an update coming for Premier.

     

    Let us know if that fixed the  “name as all one word ” issue .

    #58447

    Christian
    Participant

    Thanks much. The 5.0.3 update of SLP fixed the search issues we were having.

    #58450

    Cici
    Keymaster

    Awesome, thx for letting us know!

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