Store Locator Plus for WordPress Forums Premier Support Rankings showing up in reverse order in Results

This topic contains 10 replies, has 2 voices, and was last updated by  Cici 2 years, 7 months ago.

Viewing 11 posts - 1 through 11 (of 11 total)
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  • #38889

    Rob
    Participant

    Hey there,

    I’m having an issue with the rankings not showing up in the correct order in the results. I know the rankings are setup so that the lower ranked locations have a higher priority (1 > 2 > 3 > etc.), so I’ve set my results to show Ranking then Closest. However, they are showing up in reverse order in the results (4 > 3 > 2 > 1).

    I have categories and rank associated with each location. The category each location is in has the same rank as the actual location. My categories are Gold (1), Silver (2), Bronze (3), and Un-Authorized (4). Each of the categories has a colored star marker associated with it.

    Any idea why my locations are showing up in the opposite order? All of my add-ons are up to date as of the writing of this post. The add-ons I’m using are below:

    • Enhanced Map
    • Enhanced Results
    • Enhanced Search
    • GF Integration
    • GF Locations
    • Pages
    • Pro Pack
    • Tagalong
    • User Managed Locations
    • Widget Pack

    So basically the works. Thanks in advance for your help. I’ve attached my plugin environment screenshot as well. Let me know if there’s any more information you need.

    Also, the link my locator page: http://staging.biggreenegg.com/find-a-dealer/

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    #38899

    Cici
    Keymaster

    Hi Rob,

    The developer is going to look into it, he has discovered another issue within the results  display.

    P.S actually you don’t seem to have all the latest versions of the  add-ons since  the Experience add-on replaces EM,ER,ES, and Widgets with a 4.4 EXP addon version.  I believe all the add-ons now have a 4.4 version. You should see Experience download available to you if you have an active Premier subscription . If not let us know and I can look into it.

    #38906

    Rob
    Participant

    Oh Ok, I saw the Experience package had come out but I wasn’t sure if that was for new people coming on or if I should add it to replace those other add-ons. Will installing the Experience pack mess up any of the settings that I’ve set up in those 3 add-ons?

    Also, thank you for the note about the developer working on the results issue. Do you know if this is something that should be fixed within the next week or so? Again, I appreciate your help.

    #38907

    Cici
    Keymaster

    Your settings will not be replaced when you deactivate and upload EXP. As a premier customer, as long as your subscription is active, you get all updates included…the base plugin will eventually go to 4.5 and the older Legacy add-ons (4.3) will  not work with the 4.5 versions.

    As far as I know, Lance will get to the update this week.

    #38908

    Cici
    Keymaster

    Rob, One more question…On your settings, do you happen to have  ForceLoad Javascript on? That can cause issues with ranking.

     

    #38929

    Cici
    Keymaster

    Rob,
    Experience Addon 4.4.06 is being tested and my tests so far show that it fixes the ranking issue. If you want to try it in pre release form you can and let us know if that works for you ( as per the pre release instructions make sure you have backed up site and it is best to try on staging or dev site rather than production site if you have that available)

    #38942

    Rob
    Participant

    Hey Cici,

    I appreciate all of the info. I’ll probably begin the transition to the Experience package  4.4.06 tomorrow. Fortunately the site has not gone live yet, so we are still on our staging site. Thank you for being so quick to respond on these issues. I’ll let you know tomorrow if I experience any issues or if thing go well. Either way I’ll make sure to hop back on here and keep you posted. Thanks!

    #38949

    Cici
    Keymaster

    Fantastic, Experience Add on 4.4.06 is now in Production so it has been vetted and no failed tests.

     

    #38980

    Rob
    Participant

    Yep! that did the trick. Thanks for all of your help. The Experience pack is installed and the Results are showing up in the correct order. I appreciate it.

    #39010

    Cici
    Keymaster

    No problem, stay tuned, Lance found some other minor bugs and is updating Premier (to incorporate some cool WooCommerce functionality) EXP to 4.4.08 and SLP base plugin to 4.4.xx
    Many updates are happening at this time as a result of new features being added, so we appreciate your patience during this time.

    🙂

    #39011

    Cici
    Keymaster

    If after you get your site up and running or if you have a few moments and feel as though you can leave a five start rating on WP it would be greatly appreciated by Lance (and me in my meager support role)

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