[Sam]

In all fairness, your emails talking about upgrades, legacy items, and what the upgrade path should be are difficult to understand and do not give a direct, understandable, linear path for people to update things. And, your website is largely broken right now, so the information is hard to come by.

Your emails and general communications are always very incomplete, then you yell at (are rude to) people who don’t understand the process of having the products they paid for shut down.

You are pushing the premier subscription, but I don’t see the value in the $425 entry fee. A lot more people would go premier without it and you would ultimately make more money.

[Author]

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