Upload CSV file gives internal server 500 error

[INFO219]

Hi,

I’m trying to upload the attached CSV file in to Store Locator Plus using the Power Import process via the WordPress admin.  As soon as I did it, I got a bunch of Internal Server Error 500’s and in my error logs I had a bunch of these messages:

2025-02-20 16:03:15 UTC [apache][:warn] [pid 54381:tid 54381] [client 185.39.141.217:12148] Timeout waiting for output from CGI script /home/u778-jcrb3ecqil0t/www/staging2.cranialacademy.org/public_html/index.php, referer: https://staging2.cranialacademy.org/wp-admin/admin.php?page=slp_manage_locations

The “500” errors finally went away but there are no locations being entered into SLP and, of course, there are your warning messages about re-uploading the same file (duplicates).   There are no import messages either.

Not quite sure how to proceed from here.  Thanks for any help!

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[Cici]

I believe this was answered in the support email

I do not see any huge issues with that csv file, so not sure what to tell you.  Make sure you are using the latest versions.

Double check that csv file for formatting.

https://wordpress.storelocatorplus.com/support/slp-versions/

P.S. I imported the CSV file that you attached into  my SLP SaaS Staging site. (new release scheduled for the end of the month) and the import was slow but the entire file did import correctly, even the locations that had  obvious errors (like Australia as a zip code with country US)

[Author]

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