Site Down from Plugin Failure

[Wes Nellis]

Please advise!

My entire site at searchforstorage.com is down due to the Store Locator Plus Premier plugin having this message:

Version 2209.12.01 | By Store Locator Plus® | Visit plugin site

 This plugin failed to load properly and is paused during recovery mode.

An error of type E_ERROR was caused in line 462 of the file /home/customer/www/searchforstorage.com/public_html/wp-content/plugins/slp-premier/include/module/options/SLP_Premier_Options.php. Error message: Uncaught Error: Call to undefined method SLPlus::is_saas() in /home/customer/www/searchforstorage.com/public_html/wp-content/plugins/slp-premier/include/module/options/SLP_Premier_Options.php:462 Stack trace: #0 /home/customer/www/searchforstorage.com/public_html/wp-content/plugins/slp-premier/include/module/options/SLP_Premier_Options.php(36): SLP_Premier_Options->search_appearance() #1 /home/customer/www/searchforstorage.com/public_html/wp-content/plugins/store-locator-le/include/base/SLP_AddOn_Options.php(31): SLP_Premier_Options->create_options() #2 /home/customer/www/searchforstorage.com/public_html/wp-content/plugins/store-locator-le/include/base_class.object.php(25): SLP_AddOn_Options->initialize() #3 /home/customer/www/searchforstorage.com/public_html/wp-content/plugins/store-locator-le/include/base_class.addon.php(396): SLPlus_BaseClass_Object->__construct() #4 /home/customer/www/searchforstorage.com/public_html/wp-content/plugins/store-locator-le/include/base_class.addon.php(131): SLP_BaseClass_Addo

[Cici]

Wes,

 

I cannot replicate your issue.

Did you follow the update process recommended by WordPress and SLP?

Make sure you have a backup copy of the current version of SLP you have installed that IS working with your  add on packs. We ALWAYS recommend that your site uses VaultPress or JetPack

Whenever you update the base plugin make sure ALL of  your SLP add-on packs are updated to the latest version.

Upgrading An Add-On Pack

Before upgrading make sure you have a backup and easily-accessible copy of your Store Locator Plus base plugin and add-on packs.

We strongly recommend looking into the WordPress backup, or better option  Jet Pack.   One of the features included , besides real-time incremental backups of your site with restore points, is the ability to restore the site to an alternate site

This should be standard practice before upgrading ANYTHING on your site including WordPress itself.

First upgrade the base plugin.    If there is a newer version of Store Locator Plus available it will show up here.  Otherwise Purchase and download it from the SLP Storefront.  Install the plugin via the instructions below.

If there are any SLP add-on packs available they should show up on the upgrade list, however the WordPress hooks that query remote servers do not always respond fast enough to notify you when a non-WordPress-hosted add-on pack has an upgrade available.

Follow these steps to manually upgrade SLP or your add-on packs:

• Go to  your WordPress admin panel plugins page. Compare your installed versions to those listed.
• Login to your account on the Store Locator Plus website.
• Download your plug-in and add-on packs.
• Via your WordPress admin panel, deactivate and delete the outdated version.
• Via your WordPress admin panel, install the zip files you downloaded from the Store Locator Plus site, activate the add-on packs.

 

[Cici]

Wes,

Can you get back in the WP admin and delete the premier plug-in.  There was an error with the last migration which needs to check /disable against older versions of the plug-ins with  premier.

The later version of Premier has not been published.

All your versions should be 2210.xx

 

[Cici]

Wes,

The latest version of the Premier plug-in is now in Production all versions as listed here. Please let us know if you have any issues with the updates.

[Author]

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