Store Locator Plus for WordPress Forums Premier Support Showing wrong locations for certain zip codes

This topic contains 2 replies, has 2 voices, and was last updated by  Cici 4 months, 1 week ago.

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  • #57861

    Debbie
    Participant

    My client notified me today that a search for the zip code 31069, which is the zip code for Perry, GA is pulling in locations from Phoenix, AZ. I checked these locations and they do not have this zip code. A search of our locations shows no results for this zip code. Why would it pull locations in Phoenix and list them within 50 miles of Perry, GA?

    Plugin Environment:

    Store Locator Plus®:4.9.21

    Experience:4.9.17

    Power:4.9.21

    Premier:4.9.17

    Janitor:4.9

    Site URL:https://www.amputee-coalition.org

    This Info Cached:1534269713

    Network Active:No

    WordPress Version:4.9.8

    PHP Version:5.6.38

    MySQL Version:5.6.35

    PHP Limit:3000M

    WordPress General Limit:40M

    WordPress Admin Limit:3000M

    PHP Peak RAM:138 MB

    PHP Post Max Size:2000M

    • This topic was modified 4 months, 2 weeks ago by  Debbie. Reason: to paste environment details as plain text
    #57873

    Cici
    Keymaster

    we do not control the zip codes, Googles algorithms does.  For more accurate results Google suggests more info typed in. But as far as them misdirecting a zip code. They have done that before and we have no control over that. Perhaps you could add instructions for the search box to direct them to add more info.

    As Premier there are some search enhancements that  may help you

    Do you have Google guesses turned on? . or autocomplete for zip codes.

    https://docs.storelocatorplus.com/blog/location-search-enhancements/

    #57892

    Cici
    Keymaster

    Wondering if this is your customer/  I answered this type of question a few times in forums in the past but that zip code and town seemed familiar to me. Here is the answer i provided them

    https://wordpress.storelocatorplus.com/forums/topic/search-cannot-find-zip-code-of-one-of-the-locations/

     

    When I visited that site I could not tell what query was being sent out since the site is highly customized.

    when I went to my Commercial Google MAP and etered just the zip code i got this reply

    Maps can’t find 31069

    Make sure your search is spelled correctly. Try adding a city, state, or zip code.

    Search the web instead

    Should this place be on Google Maps?

    Add a missing place

     

    Google Maps did (in the back ground)  offer suggestions,   Perry GA was one suggestion but they also suggested street addresses in FL .

    may be an alternative since you have search enhancements as part of premier to turn on   the Google guesses function or autocomplte

     

     

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