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My client notified me today that a search for the zip code 31069, which is the zip code for Perry, GA is pulling in locations from Phoenix, AZ. I checked these locations and they do not have this zip code. A search of our locations shows no results for this zip code. Why would it pull locations in Phoenix and list them within 50 miles of Perry, GA?
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we do not control the zip codes, Googles algorithms does. For more accurate results Google suggests more info typed in. But as far as them misdirecting a zip code. They have done that before and we have no control over that. Perhaps you could add instructions for the search box to direct them to add more info.
As Premier there are some search enhancements that may help you
Do you have Google guesses turned on? . or autocomplete for zip codes.
https://docs.storelocatorplus.com/blog/location-search-enhancements/
Wondering if this is your customer/ I answered this type of question a few times in forums in the past but that zip code and town seemed familiar to me. Here is the answer i provided them
https://wp.storelocatorplus.com/forums/topic/search-cannot-find-zip-code-of-one-of-the-locations/
When I visited that site I could not tell what query was being sent out since the site is highly customized.
when I went to my Commercial Google MAP and etered just the zip code i got this reply
Maps can’t find 31069
Make sure your search is spelled correctly. Try adding a city, state, or zip code.
Search the web instead
Should this place be on Google Maps?
Add a missing place
Google Maps did (in the back ground) offer suggestions, Perry GA was one suggestion but they also suggested street addresses in FL .
may be an alternative since you have search enhancements as part of premier to turn on the Google guesses function or autocomplte
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