Results prioritization stopped working

[Valerie]

<p style=”box-sizing: border-box; margin: 0px 0px 25px; color: #5a5b5c; font-family: ‘Open Sans’, ‘Helvetica Neue’, Helvetica, Arial, sans-serif; font-size: 12px; background-color: #fbfbfb;”>For our surgeon finder at https://idealimplant.com/find-a-surgeon/ it was set to prioritize Premier and Preferred surgeons in the radius BEFORE proximity in the results.  That recently stopped happening, and now I cannot find the priority setting in the results settings to correct the prioritization.  Can you help me get it back?</p>

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[Cici]

I do not see the Experience add-on or the Power add-on installed on your siteYou need to have the Experience add-on activated for your site and featured to work

I believe you are looking for the “Featured results and ranking order”

Look under the Settings/Results tab.

Scroll to bottom of those settings  under the functionality area.

See  Order by settings. Select “Featured….”

And the last  Featured setting choice is always show or show only if in radius 

 

[Cici]

Pardon . correction to the above statement

I do not see the Experience add-on in your Plug-in Environment , I believe you have a Premier account and Experience is included so either download it again or activate it.

 

[Valerie]

Downloading the most recent Experience Plugin returned this functionality, so this worked.  Thanks!

[Cici]

Awesome

[Author]

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