Premier Update not working

[Christian]

<p style=”box-sizing: border-box; margin: 0px 0px 25px; color: #5a5b5c; font-family: ‘Open Sans’, ‘Helvetica Neue’, Helvetica, Arial, sans-serif; font-size: 12px; background-color: #fbfbfb;”>Latest update for Premier is not able to update. Running 5.3 SLP Plus, Experience, and Power on latest version of WordPress. Error message below.</p>

<p style=”box-sizing: border-box; margin: 0px 0px 25px; color: #5a5b5c; font-family: ‘Open Sans’, ‘Helvetica Neue’, Helvetica, Arial, sans-serif; font-size: 12px; background-color: #fbfbfb;”><span style=”color: #32373c; font-family: -apple-system, system-ui, ‘Segoe UI’, Roboto, Oxygen-Sans, Ubuntu, Cantarell, ‘Helvetica Neue’, sans-serif; font-size: 13px; background-color: #fbeaea;”>Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature</span></p>

• This topic was modified 5 years ago by Cici.
• This topic was modified 5 years ago by Cici.

[Cici]

I cant read this post but get the gist fronm your post in premier

please provide screenshot of the WPSLP Plugin environment found under the INFO tab . if youn= updated SLP and addons to 5.3 and tried updating Premier to 5.3 the error message will be produced only if you are not on WP 5.3…since I cannot see your environment I cannot confirm

Under posting guidelines
When posting provide your WPSLP Plugin environment found under the SLP plugin Info.

[Cici]

Word Press changed a Walker Class (base primary object in WP used in a few places of SLP code) so that the WP 5.3 version no longer works with code written for WP 5.2.6.

[Christian]

Thank, Cici – just noticed the new WP version as well. I’ll be updating WP after hours sometime this week & will let you know if this solves the issues. No idea what happened with the garbled message that reverted to code. Sorry about that & thanks again.

[Christian]

Running SLP, Power, Experience  – all version 5.3. Updated the site to WP 5.3. Premier plugin still not updating. Screenshot attached.

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[Cici]

You may need to clear your cache to ensure that WP is updated and that Premier is not trying to pull in the old one , it is not an auto update on our end . download the Premier zip file from your account , you will see it under downloads. It will not auto update. And look under the WPSLP Info tab, shows plugin environment …is it showing WordPress as updated to 5.3 there?

I know my WP would not update to 5.3 because of my server too slow and it is a huge file.

[Cici]

P.S. You are showing me the Premier plugin on WP plugin admin panel, that isnt what I meant by plugin environment, i need screenshot under the SLP/INFO tab. That shows what versions of all including php and WP…

To do manual update follow here

[Christian]

Plugin environment screenshot attached. I had to download the plugin in order to update, as you said. Thank you for this information. I will now continue with my other post (“Loading indicator not working”).

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[Cici]

Now that you have Premier, you might want to post in Premier forum. I had not seen your reply to loading locations until today, it was buried
I answered that though. Not sure what is going on, double check that you didnt lose that setting when updating premier, check to see if it is checked off. Not sure if your theme or configuration or the categories drop down menu would interfere with it but it is working on my site.

[Cici]

@graphics

Notice from our developer:
“Something is seriously wrong with FloeIntl.com’s setup — it is sending requests in flurries of 6-8 requests in a 30s span…their server does not appear to be saving transient records in WordPress which means they are validating the premier license every time a premier feature is accessed. This will likely slow down their site quite a bit as every page SLP is on will ask “is the premier license valid” to our server first and wait for a response.”

This needs to be fixed ASAP . I will send you an email from our support channel and/ or have you connect with our developer on Slack channel to guide you through the issue. It would be useful for you to be on the Slack Channel where the decvloper can help you when he is online and not coding. If this is not changed , and our server is continually hit, it is contributing to our server capacity being used up by these constant requests.

“

[Author]

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