Alison,
As far as the second question:
I just noticed it, You had two different Premier subscriptions for the association. Only one is currently active so make sure that is the one you are accessing.
Instead of trying to activate from the back end under Plug-ins you may have to download it directly from your account and manually install/activate /update if you are not sure you have the right account id let me know and I can look it up for you again. I believe the email that was under your org name should be used to log into your account and access all the plug-ins and add-ons.
If you have any questions you can email us @ support under contact us.
https://docs.storelocatorplus.com/wpslp-premier-general-admin/