Missing Store Locations in the backend/admin

[eazy 00]

To whom it may concern,

We are trying to reconcile our Store Locator Plus stores with our live excel sheet that’s current and has all the updated info/stores.

But when looking in the backend/admin of Store Locator Plus, there are stores missing. I went through both pages and they show nowhere.

If it helps, please see the image I included of what I’m seeing.

 

Thanks in advance for your time and help 🙂

• This topic was modified 3 years, 9 months ago by eazy 00.

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[eazy 00]

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[Cici]

The image in first post that you provided does not provide info. (I.E what is missing? )

We have no way of knowing what locations you have added using the WPSLP plug-in. (If you were a MySLP SaaS customer we could see the back end and  provide more detailed assistance)

Suggestions

Do you have a staging or dev site?  Try this Since you have the Power add-on

Export the locations to a csv file and convert them to a google or excel sheet.   Check to see if all the locations are there. If not  you could

1) Delete the old locations and re-import as a  properly formatted CSV file. If you do delete all locations and re-import you will need to delete the sl_id column from your sheet and thenconvert to csv file.

2) Second suggestion. Export   fix or add  what you need , check  that the sl_id is accurate and matches and use the duplicate update option under import.

More detailed instruction are in documentation

Again I would only delete on a staging site first. Always make sure you have a full back-up before performing any operations.

Also we are on version 5.6 of SLP base plug-in.

Export/Import locations

Location Updates via Imports

CSV File Import Headers

Troubleshooting Exports/Imports

 

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