Store Locator Plus for WordPress Forums Store Locator Plus Before you Post in the forum please READ Guidelines: UPDATED Info about Google Map API

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This topic contains 1 reply, has 1 voice, and was last updated by  Cici 2 years, 6 months ago.

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  • #31863

    Cici
    Keymaster

    Step 1) Did you get a Google API key? If you have a Google API Key, check here for common errors. Please review the most recent news feeds and Documentation.

    Step 2) When posting provide your WPSLP Plugin environment found under the SLP plugin Info.

    General Guidelines on requesting support.

    A well-written support request makes it easy for people to understand and assist you — saving you (and others) time.

    1)   Start a new post , do not add to someone else’s post unless you are answering their question.

    •  do not list multiple issues in one post unless they are pertaining to one add-on. Example : Import/export  issue under Power add-on.

    2)  Provide versions, including the SLP add-ons you may have.  Best method to provide this info is to capture a screenshot , under the Info tab , provide your SLP Plug-in environment

    •   Provide the  site url page example: htps://mysite/locator

    Step 3)    If you have a debug log please include any error information pertinent to SLP.

    Here are some examples of a support topic that will not be effective.

    “My site is broken” , “Not working like it should” ,  tags with the word , “issues” , “google map” (see above for links about the Google MAPS API).

    There are effective ways to ask for help that will hopefully save you and others time..

    Follow the WordPress suggestions on   ” How to write a Great Support Request

    You may  also  relay  to the forum  the steps you took to test the issue or changes you made to your site  that fixed the issues.

    There are thousands of users’ sites that currently have the Store Locator Plus Plug-in with Add-ons installed using  varying themes, PhP versions, hosting sites, and each with their own configurations  Because of the many variations and uniqueness of each site, please do not add your comments or “me too” to another persons forum post even if the topic title looks familiar. This is called “glomming”, and  adds a new date stamp and often your site is not using the same versions,configuration, etc.

    We read oldest posts first.

    If you are requesting assistance from anyone on the SLP team for Support  it is imperative to provide the information as outlined above.

    • Avoid posting images of the front end of your  actual site.  The only screenshot  needed is the one of your SLP Plugin environment fiund in the back end. If you provide us the site url we will inspect as needed.

    Many questions can be resolved by reviewing  the  documentation site

    Note:   Forums are not  the proper venue to complain about pricing.  Pricing is not a technical question. Anything with Dollar signs in the title or the body of the post will be deleted. The forum support team does not regulate pricing decisions.  If you have a concern about the price of an add-on, or if you want to know if  you are eligible for a Premier subscription discount,  please use the contact form under “contact us”

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    #32124

    Cici
    Keymaster

    Simple rules:

    Please do Not add to this post.  Start a NEW topic

    post a separate question ,provide your plugin information and url for your site , do not add on to other’s questions.

     

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