Locator Not showing ANY locations

[Ben]

Since I updated to 4.92 its not showing any of my locations!!!

http://www.rhpeterson.com

Screenshot of plugin environment attached.

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[Ben]

It seems to be a problem with the Power Addon. When i deactivate the Power it works, but it shows all dealers regardless of category.

[Cici]

WHEN I LOOK AT YOUR SITE AND WHERE TO BUY IN THE CONSOLE USING BROWSER TOOLS I SEE:
1.css Failed to load resource: net::ERR_CONTENT_DECODING_FAILED

Is the site url that actually has SLP installed on this page?

http://www.rhpeterson.com/find-a-dealer/

When I search by zip code it shows the location within the radius I selected, assume you have
disable initial directory under your results settings. Assume you want them to search first?

[Ben]

I need them to choose a category which only works with Power. WHen i activate power, nothing shows up.

[Cici]

The site url I saw had Power in the Sources , so it apparently is installed on that page. ….I am totally confused.

[Cici]

Do you have a back up of your site and somewhere someone can log in? Are you using a staging site or do you have a virtual site that the developer can look at? Please send the info to contact us with login credentials , make sure you have backed up your site.

Unless you are referring to a staging site, I cannot define your issues, nor recreate them on my test site

[Ben]

It is installed but deactivated.

[Cici]

Turn off Cluster markers. Do you have Settings/Results as show locations and disable immediately show locations? We cannot troubleshoot your issue. Can you set up a staging site so we can see your settings? Power does not have any settings in it that would disable your locations being shown.

[Cici]

Please activate Power or provide s with a login, you can send the login info to Contact us. Please note we will not change anything on your site but we require you to have a back up of your site and a staging site is preferred. check with your hosting company.

[Lance Cleveland]

Ben – Power is not breaking your search. It is enabling categories and since you have set your site to FORCE a category by removing the “Any” option it is going to automatically filter your list to the first category on the drop down.

If you’ve set the center of your map ( Settings > Map > Center Map At ) to the United States and set your initial radius ( Settings > Search > At Startup > Initial Radius ) to 100 miles and have turned off the “Any” (show all) option on the category drop down you end up with this on the first map load:

Show me all locations within 100 miles of the center of the USA that are in the category “ABC – First Category”.

Now if someone enters their zip code and you have the radii options default ( Settings > Search > Radii Options , the default is in parens) set to 200 miles and STILL have that forced category then someone typing in 29464 as their zip is going to get:

Show me all locations within 200 miles of 29464 that are in category “ABC – First Category”.

I have been working with a number of clients the past week on various customization and support retainers that are using categories and Power 4.9.1 + SLP 4.9.2 without any issues.

Maybe the issue is in Power 4.9.1 but I’m guessing it is your configuration you’ve put in place not the software itself.

[Ben]

I went through the notes above with a fine tooth comb. Cicis recommendation to turn off Cluster Markers seems to have corrected my issue.

Will keep testing, but i think im ok.

Thanks,
Ben

• This reply was modified 7 years ago by Ben.

[Cici]

Awesome Ben, Keep us posted if you need additional help or support. The Premier features and all the functionality with the add-ons can become pretty complex so we offer our Premier customers support here and via email. If you need a special CSS SLP gallery style, we would be pleased to assist you.

If you have a chance and wish to leave a positive review : i.e
the support you have received. And could leave a ★★★★★ rating on WordPress.org , it improves our site presence and ability to continue adding functionality.

If you do not feel the plug-in warrants 4 or 5 stars please reach out to us via the form in the Contact Us, link and let us know how we can improve.

https://wordpress.org/support/plugin/store-locator-le/reviews/

[Author]

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