locations not found

[Juergen]

Hi

Please help me debugging this. I dont get any results when entering some well known cities in Germany, for example “Berlin” or “Nürnberg” or “Erlangen”. SLP is implemented right at the landing page if you wanna try yourself.

No idea, if I have misconfigured something, I went through the settings several times and dont see any issues. Backend info and error message below.

Thanks, BR
Jay

Error message
“Could not locate this address. Please try a different location.
Google Maps API error:
Tired of fighting the Google Maps API? Try our SaaS offering.””

 

Info
Store Locator Plus®:5.5.15
Experience:5.5.5
Power:5.5.8

Site URL:https://www.genol-tankkarte.at
This Info Cached:1627476680
Network Active:No

WordPress Version:5.7.2
PHP Version:7.3.29
MySQL Version:5.7.35

PHP Limit:384M
WordPress General Limit:40M
WordPress Admin Limit:384M
PHP Peak RAM:8 MB
PHP Post Max Size:100M

[Cici]

Your plugins and add-ons are out of date , you have special div class called “the search” .slp-versions

Update plugin and add-on for starters, then search using the WP debugger to see if you have outdated or conflicts in your site.

 

We have no insight into your back end. If you were using the SLP SaaS it would be updated on a regular basis and we could tell what the issue is.

 

[Cici]

Do you have a SLP short code or did you  append Austria to your search?     Using Chrome browser dev tools and typing in search this is what I see for Berlin/{“results”:[],”status”:”ZERO_RESULTS”}

It is automatically adding Austria to the search even if I type in Berlin Germany

https://www.genol-tankkarte.at/wp-json/store-locator-plus/v2/geocode/fb33f73d74f687778dfd9151f00d5b9e/at/berlin%20Austria

[Cici]

Do you have a SLP short code or did you  append Austria to your search?     Using Chrome browser dev tools and typing in search this is what I see :

It is automatically adding the country Austria to the search even if I type in Berlin , Germany

https://www.genol-tankkarte.at/wp-json/store-locator-plus/v2/geocode/fb33f73d74f687778dfd9151f00d5b9e/at/berlin%20Austria

Berlin/{“results”:[],”status”:”ZERO_RESULTS”}

Ditto if I search and inspect other cities  below and this is the issue .

“code”:”rest_forbidden”,”message”:”Du bist leider nicht berechtigt, diese Aktion durchzuf\u00fchren.”,”data”:{“status”:401}},  

 

With Store Locator Plus 5 all address lookups are routed back through the WordPress site via the REST API in order to protect Google API keys.

A while ago SLP was updated, See REST API  blog

there is a configuration problem on your site

• This reply was modified 3 years, 4 months ago by Cici.

[Cici]

Also check the radius behavior.

And recheck the settings under results so that it doesn’t  automatically resolve back to 500 km, (is berlin more than 500 KM from the center search settings. )

 

And again, as mentioned are you appending Austria in your settings. The search results and Google seems to think so

 

[Juergen]

Hi Cici

Thanks for your feedback. We gonna have a look at it this week.

BR, Jay

[Author]

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