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  • July 7, 2020 at 4:04 AM #79471
    imagei
    Participant

    Hello Cici

    Is there a page in My Account area where I can download for my records a copy of your invoice related to my recent payment? (#75875 January 22, 2020 $275.00 for 1 item)

    Also I see the record is dated January 22 but the order was placed on 30 June 2020?

    Many Thanks

    July 7, 2020 at 2:53 PM #79472
    Cici
    Keymaster

    The reason for the discrepancy in dates is because you let the premier subscription lapse. It was due for renewal in January (Jan 16 2020) . It should have been automatically cancelled on our end and normally you would have had to start with a new subscription when it is that far overdue.  Anyhow,  your subscription does not jump forward the 5 months . It will be due for renewal in January 2021.

     

    I can send you a copy from the third party processor  if you paid via Stripe.

    It will be sent to the name and email on record in Stripe

    July 8, 2020 at 3:46 AM #79475
    imagei
    Participant

    Thank you Cici

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