Critical error – SLP Power

[Carolyn Kneller]

During routine website maintenance, we had a critical error display, and it was determined to be SLP Power plugin. Deactivating solved the issue. I believe the debug log attached would help, but I cannot attach it. I’m not sure how to fix and activate it. Hoping support can help. kingplastic.com is the website.

 

 

 

 

 

• This topic was modified 3 days, 16 hours ago by Carolyn Kneller. Reason: couldn't upload file and adding domain name

[Cici]

Hello Carolyn,

Can you email support with the debug log.   The developer would like to look at it to narrow down the issues.   Also what version of SLP and Power are you using?

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[Cici]

If you can provide the environment for the Plug-in it should also show the PHP. I looked at your site and it appeared you had 2301-14 version of base plug-in. We are now on 2503.20 But hold off updating until you send the debug log.

If you downloaded a newer version of Power it may not work  with older versions of plug-in.

 

[Carolyn Kneller]

I sent the log through the contact form. I didn’t see a base plugin update inside the dashboard. Is it something that needs to be downloaded and installed manually?

[Cici]

Carolyn

Yes, I see you downloaded the free SLP base plug-in.

But I do not see anything in the support.  You need to log into your account and use the current version of Power as well if you are using that or any other add-ons.

 

 

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