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Viewing 9 posts - 1 through 9 (of 9 total)
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  • September 26, 2016 at 2:16 PM in reply to: Import not updating locations #43341
    Jon
    Participant

    Cici,

    Wordpress and all plugins are up to date. The locator was working fine until imports and exports were performed. I will get in touch with my client and find out which way he would prefer to proceed and then get back to you. Thank you.

    September 23, 2016 at 2:39 PM in reply to: Import not updating locations #43317
    Jon
    Participant

    Are you offering support anymore on this? The locator doesn’t work at all now. My client is looking for answers and so am I. Tagalong and ProPack both were purchased only a year ago and we are not in need of any upgrade as these two suffice our needs. All we ask is that it works. Please advise. Thank you.

    September 20, 2016 at 6:18 PM in reply to: Import not updating locations #43287
    Jon
    Participant

    My client has followed your instructions and after looking at the admin, it appears the listings look correct. Now, however the tagalong and search features are not working at all. Please advise.

    Here is the locator:

    http://premiercopperproducts.com/catalog/store-locator/

    Thank you

    September 10, 2016 at 2:22 AM in reply to: Import not updating locations #43107
    Jon
    Participant

    Also, if possible, could you please email me an example of a csv file displaying the appropriate column names so my client can compare to. Thank you

    September 9, 2016 at 2:14 PM in reply to: Import not updating locations #43103
    Jon
    Participant

    Thank you. One other question… if we delete all locations on the website and add the new csv file, do we simply compare and match the exported file column names and leave the sl_id  blank on the new csv, then let the software generate these? Also, once the locations are permanently deleted, will these be completely cleared from the database? Thank you

    September 8, 2016 at 4:48 PM in reply to: Import not updating locations #43070
    Jon
    Participant

    Also, my client has an accurate excel sheet with all of the correct locations. Is there anyway to set this up with the appropriate column names and import this and eliminate the mess currently listed on the locator? Thank you

    September 8, 2016 at 4:21 PM in reply to: Import not updating locations #43069
    Jon
    Participant

    Cici,

    My clients have experienced issues because they have been importing the older csv file that does not use the appropriate column names after your plugin updates. This is now a COMPLETE MESS and they want direction on the best way to get back on track. They have over 1000 locations. I have a backup from a month ago with the exported locations. What is the best way to clear this current locator and revert back to this file? I can send this for you to look at via a private message. I would like you to look at it to make sure the appropriate column ids are in place. I will then need directions on reverting back to this file. Thank you

    September 4, 2016 at 2:05 AM in reply to: Import not updating locations #43000
    Jon
    Participant

    Attached are the screenshots. See didn’t select “skip first line” when the first line when importing. If this caused the problem, how do we fix this on the next import? Thank you

    September 2, 2016 at 7:05 PM in reply to: Import not updating locations #42988
    Jon
    Participant

    Hello,

    We are using the updated versions of ProPack, Plus and Tagalong. The default version of the store locator is 4.513. My client got back to me and said she did not check “skip first line” when importing. The column titles are listed on the csv file. Could this be the issue? If so, what is the best way to fix this? Thanks in advance.

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Viewing 9 posts - 1 through 9 (of 9 total)