[Nikki]

Hey Cici,

It looks like we did have Force Load Javascript checked, but I removed that and still the same issue. I’ve attached a screenshot of our plugin environment for your reference. As for debugging, I will work with our site administrator tomorrow and send any information possible. Would upgrading to the Power potentially solve this issue moving forward?

 

Thanks

[Nikki]

Hey Cici,

We’ve made sure that everything is up to date but none of my locations are importing or updating. Secondly, if I try to upload the file manually, it just brings me back to the store location query screen and does not attempt to upload anything. I have tried downloading all of my existing locations and saving it to a csv but the same thing happens when trying to upload manually. I have also tried checking the skip geocoding box with no luck. Please advise what I should try next.

[Nikki]

Hey Cici,

I believe it is the remote server upload. I’ve tried copying the direct link again to make sure it was correct and still no luck. I’ve copied the link below and attached a screenshot of our settings. Security setting allow anyone with the link to download it. As for duplicates handling, I have it set to update. Let me know what other suggestions you might have.

https://mypakage.box.com/shared/static/sr8edanoluefxvdvcgrqqtm4kzsgyaqp.csv

Thanks,

[Author]

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