Store Locator Plus® for WordPress Forums Store Locator Plus Sorry, this file type is not permitted for security reasons

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  • #56495
    jgiven
    Participant

    I am getting the following error when attempting to import locations by way of CSV file:

    “Sorry, this file type is not permitted for security reasons.”

    The CSV file is fine, it was created with Google Sheets. This is pretty frustrating. I bought the Power add-on specifically for this feature.

    #56499
    Cici
    Keymaster

    Can you please provide the requested information per the Posting Guidelines.
    https://wp.storelocatorplus.com/forums/topic/looking-for-technical-support-from-the-slp-team-in-the-forum/

    After you created the Google sheets file did you download it to a CSV file and save it where you could access it, in a local directory and then upload it?

    The minimum info we need to assist you:
    A screenshot of your Plugin environment found under the SLP/INFO tab is best, it shows us
    the SLP and WP and PHP versions, including the SLP add-ons you may have. Best method to provide this info is to capture a screenshot , under the Info tab ,
    If it would be useful, please also
    provide the site url page where you have the SLP locator activated

    If you have a debug log please include any error information.
    I cant see into your site, nor your computer , to assist you so I am afraid I need more info in order to help you.
    If you are sure you have a properly formatted csv file, Check to see if your server is preventing the wp-cron.php from being triggered.
    You might be able to see what the issue is after reading the IMPORT process

    https://docs.storelocatorplus.com/blog/power-import-and-wpslp-4-9/

    https://docs.storelocatorplus.com/blog/location-imports-with-power-add-on/

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