results are not shown after a search

[Flavio]

I have recently installed the experience add on pack.

Before there was installed the enhanced search add on, that it has been automatically disabled in the plugin page, beacuse of the presence of the experience pack.

It happens that when doing a search, results are not correctly shown

Here is the store page:

http://primianni.tunda.com/?page_id=24036

(user and password: tunda)

as you can see, by default everything is shown

By doing a search, no results are found

With the enhanced search enabled and the experince disabled, the search works.

 

Here is the WP and SLP environments:

 
<div id=”wpcsl-option-plugin_environment” class=”group subtab_plugin_environment subtab” style=”display: block;”>
<div class=”inside section meta-box-sortables”>
<div class=”section_description”>
<div class=”left_side”>
<div class=”content_pad”>
<p class=”envinfo”><span class=”label”>Store Locator Plus:</span>4.6</p>
<p class=”envinfo”><span class=”label”>Experience:</span>4.6</p>
<p class=”envinfo”><span class=”label”>Extended Data Manager:</span>4.5.01</p>
<p class=”envinfo”><span class=”label”>Pages:</span>4.4.07</p>
<p class=”envinfo”><span class=”label”>Site URL:</span>http://primianni.tunda.com</p&gt;
<p class=”envinfo”><span class=”label”>This Info Cached:</span>1472044559</p>
<p class=”envinfo”><span class=”label”>Network Active:</span>No</p>
<p class=”envinfo”><span class=”label”>WordPress Version:</span>4.5.3</p>
<p class=”envinfo”><span class=”label”>PHP Version:</span>5.4.45-1~dotdeb+7.1</p>
<p class=”envinfo”><span class=”label”>MySQL Version:</span>5.6.26</p>
<p class=”envinfo”><span class=”label”>PHP Limit:</span>256M</p>
<p class=”envinfo”><span class=”label”>WordPress General Limit:</span>40M</p>
<p class=”envinfo”><span class=”label”>WordPress Admin Limit:</span>256M</p>
<p class=”envinfo”><span class=”label”>PHP Peak RAM:</span>68 MB</p>
<p class=”envinfo”><span class=”label”>PHP Post Max Size:</span>64M</p>

</div>
</div>
</div>
</div>
</div>
 

 

Can yopu help me ?

Thankyou!

Flavio

 

 

[Cici]

Flavio,
is that a live site you are showing? If so you shouldn’t be posting user and passwords here in the forum.

Your CSS path is failing to load use any browser tool to Inspect errors and debug. I do not know if your WP or child theme were ever updated. But you have something in your WP UI that is running jquery 1.11. which is a no-no with WP 4.5.3. 

There are a lot of folders that are showing 1.11.4 jquery. This will interfere with your map.

jQuery UI Widget 1.11.4
* http://jqueryui.com

http://primianni.tunda.com/wp-includes/js/jquery/ui/draggable.min.js?ver=1.11.4

As far as your child theme, check where the css file lives and make sure it is still following the right path.

Failed to parse SourceMap: http://primianni.tunda.com/wp-content/plugins/store-locator-le/css/clean_simple_white_rev02.css.map
Failed to parse SourceMap: http://primianni.tunda.com/wp-content/plugins/slp-experience/css/userinterface.css.map

Troubleshooting

[Flavio]

Hi, thankyou for the reply.

Don’t worry about password, I can give you access, it is a front access 🙂

Wp is updated, all the plugins too. Theme too.

We use a child theme with the fortuna theme  https://themeforest.net/item/fortuna-responsive-multipurpose-wordpress-theme/12496833

We have also tried using twentysixteen theme without child theme.

We have tried disabling all the plugins, but nothing.

It is everything out of the box.

I don’t know why experience pack does not parse those files.

I have only noticed that disabling experience and re-enabling enhanced search, the map is ok…

We have tried to solve this issue following troubleshooting guide

https://wp.storelocatorplus.com/wordpress-4-5-breaking-javascript-aka-where-is-my-map/

but without success.

 

 

 

 

 

 

[Cici]

The only suggestion I can provide is to turn off your other plugins one by one and see if the issue goes away.

regarding your Pages add-on, are using the default template?

As mentioned, something is using jquery 1.11. There is a tutorial video about debugging if you need more guidance.

(See troubleshooting)

I can bump this up to Lance ,, he is coding at the moment  and I am not sure when he will get to look at your particular site.  You can also opt for a  developer to log in or one on one  paid support if all else fails..

[Flavio]

Hi. I have already done what you have suggested, see previous post.

Disabled all the plugin one by one, updated everything, used twentysixteen theme, but nothing has changed!

I don’t see any link to jquery 1.11 actually. Where do you see it?

The only conflict I have noticed is between Enhanced search plugin and Experience plugin.

With the first one enabled and the second disabled, the search is ok but I cannot use the feature I need from Experience pack…

Activating the experience plugin, a message appears in the plugin page:

” The Experience add-on deactivated the conflicting Enhanced Search add-on.”

and it deactivates automatically Enhanced search.

With the result that the search does not work anymore…

I am a little bit frustrated about this issue. I have bought plugins, done everything out of the box and I have a serious problem to solve now.

If you can help me I will appreciate. Otherwise if I will have no alternatives, I will think about paid support, I have no choices…. not happy nor convinced about it, but that’s it…

 

 

[Cici]

Flavio,

I am sorry, I understand this is frustrating…And we will get to the bottom of this

One more question:

Using the Experience add-on What is your setting under Search/Experience/ Radius behavior?

From the drop down next to the Radius Behavior, Is it “always use, do not use, or use after search”?  It appears there is a combination in your settings that is the issue.  When inspecting your site  using Firefox, .we see one of your parameters under Experience  in SLP as Limit 0 , it appears to be in a  radius setting.  There are a couple of places that have radius settings that will effect  results.

I cannot recreate the issue on my  site even if I change the radius behavior ,  but I do not have the same configuration  (PHP, settings etc).

If you change these settings under Search (and under Results if need be)  and if that does not work,

please email us at support@storelocatorplus.com and provide us with an admin login so that I can have Lance troubleshoot this… (you do need to go through paid support, I will see the support email and make sure it gets to Lance, the developer)

 

P.S.

the reference to 1.11.4   , that was my mistake,   I saw the cache for  js ver. =1.11.4 in the core.min, etc and at first thought it was jquery v 1.11.4., oops.

P.P.S Yes Exper3eince Add-on replaces ES, ER,EM, and Widgest since it is the replacement for thoise indiviual Legacy add-ons and you cant have two versions of the same functions at the same time.

Thanks

 

 

 

 

[Flavio]

Hi, thankyou for the reply. I have followed your suggestions but again without success.

I am going to writr to support@

Many thanks

Flavio

 

[Cici]

Hi, Saw the info in Help Scout and Lance fixed and replies with the new beta version of 4.6.1 of EXP. So I am going to close this post and if you have an issue after the Beta is product start a new post. Thanks again!

[Author]

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