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Have a client with store locations internationally, but had an issue with it not searching for zip codes outside the United States. I got the Experience Add-On to allow customers to select the country they want to search in from a dropdown, but it still defaults to the US even when another country is selected. How do I fix this??
Edit: Check it out at “http://www.spotnails.com/dealer-locator/” and try looking up a shop at Zip Code 3074, in Australia.
Please provide your plugin environment which should show versions add-ons etc.
If you use an inspect browser tool you will see this fatal error message on the site.
js?language=en®ion=US&ver=4.8:96 You have included the Google Maps API multiple times on this page. This may cause unexpected errors.
Apparently another one of your plugins or the theme is also using the Google Map API,
Also you have your option set to options[map_region]:us
Australia always seems to be problematic for Google. Set your view to Worldview. You can try appending Australia or use a shortcode to append if that is the usual country that appears to be problematic on your site or use the country influenced guess or autocomplete zip.
As far as the other map running on a contact page, google API does not care about that. They specify one MAP API for the domain/IP.
You have 2 map applications installed and active on the site. The other plugin, or possibly map module in your theme, is calling Google Maps incorrectly and it is breaking the JavaScript engine. The new add/edit forms are 100% JavaScript based. If another script is misbehaving it can influence Store Locator Plus, especially if they are loading their script on the SLP admin pages (which well-designed plugins/themes will never do).
Start by disabling the other map application. If you still have an issue it may be something in your location data or possibly loading an older version of jQuery.
Use your browser developer tools and you will see the error message
You Are using Multiple Google MAP APIS on that page. Google APIS are determined by your domain when you register them.
In addition you have two other Google MAP API warnings on that page that indicate you have another plugin or it is embedded in your theme….using Google MAP API . We know this because of the The warning “Sensor not required”. SLP has not had this warning in ages. Therefore something on your site is messing with SLP.
You need to follow the troubleshooting suggestions, turning your plugins off one by one and/or check your theme.
Use developer tools to see the errors. Also you have a drop down for Countries but that doesn’t mean only that country is going to show up, your default radius in the back end needs to be very large if you want the search to return anywhere in the world. You are not using the SLP Widget correctly. The Widget is meant to redirect to a separate page indicated by the url you entered
We have just discovered an issue with the APPEND search feature. I use one of the non US google Map domains so that if I search for Australia for instance it will come back correctly, even if I have locations in the US it isn’t a problem having the map domain set as Australia. (Since our zip codes are longer the search results come back correctly if searching US).
the append search and another bug is being fixed and tested with the EXP beta version 4.8.xx. If you have a dev site you can download the pre-release to test the fix. Please note: Using pre release versions is not advised on production or live sites
SLP and Experience beta pre release versions are in testing. Hopefully fix will be by end of the week. It depends on the developers schedule and passing testing
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