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Hi
Second time submitting this, for some reason, my first attempt was deleted as spam
We are redevoping our site and as part of this, updating the version of SLP which runs our locations section.
We are Premier subscribers and that is showing in our subscriptions, but for some reason, we don’t have access to the benefits of it (auth key, support etc) so if that could be resolved, that would be great.
This is on our sandbox server
Here is the main issue. We followed the instructions for updating all our plugins by uninstalling SLP and reinstalling it to get past the 503 error. We have no pages despite having power installed. Here is the pertinent information
- Power is installed and enabled
- We have clicked enable pages, that is checked
- We have flushed the permalinks
- Pages does not appear as an option under the SLP menu on the left hand menu
- Store pages does not appear in the left hand menu.
- I have deleted and created the pages multiple times….It seems to make them (they appear in the locations list) but if I click to edit, it tells me I don’t have permissions to do that, and if I try and view the page, it just goes to the root of the site.
Here are the versions of SLP and Power installed – I have not installed Experience of Premier yet
- SLP Version 2506.29.02
- SLP Power – Version 2506.30.01
Hello Jim,
I see the Premier in your account.
The back end admin menu section of SLP has changed a bit since you first intimated and installed on your sites. Pages is under OPTIONS /APP now.
I do see that it is preventing an edit of individual pages. My guess is it has changed with the Word Press 6.4 updates since you and I are seeing a message WordPress error. I know we were having an issue with categories that was fixed with the last power update that became broken with the 6.4 update.
Looking at permissions reports in the WordPress tickets it looks like that is or was a problem identified with 6.4 and someone responded a conflict with Polylang
Thank you for reporting this to us, I cannot dive further into it at the moment, our developer is on a long awaited holiday.
But I will definitely put this on the radar
To help us delve into this please provide versions of WP etc that you are using on the new site . Go to the SLP plugin and open INFO/ right hand side Environment tab and take a screenshot
Also , I see pages are working on production . Are you using a different WP version in your production site?
send any info you wish to keep private to the contact us address
The developer just got back today and hasn’t had a chance to delve into this.
Sorry, we do not keep Legacy versions of the plug-in or add-ons. Those versions are 2 years old and WordPress has had many updates since then .
That is why we always suggest doing a back up before updating. Do you h ave a back up of earlier versions of your site using Jet{ack or something like it?
Now that the developer has recuperated from his travels and illness he should be able to take a look at what changed in the last reiterations of our updates.
He prioritizes fixes and issues for the SLP SaaS projects since they are monthly subscriptions. ( that product line doesn’t use the Pages features). So thank you for being patient. Sorry about the delays.
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