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[jim.seward]

Hi

 

Second time submitting this, for some reason, my first attempt was deleted as spam

 

We are redevoping our site and as part of this, updating the version of SLP which runs our locations section.

 

We are Premier subscribers and that is showing in our subscriptions, but for some reason, we don’t have access to the benefits of it (auth key, support etc) so if that could be resolved, that would be great.

 

This is on our sandbox server

 

Here is the main issue. We followed the instructions for updating all our plugins by uninstalling SLP and reinstalling it to get past the 503 error. We have no pages despite having power installed. Here is the pertinent information

• Power is installed and enabled
• We have clicked enable pages, that is checked
• We have flushed the permalinks
• Pages does not appear as an option under the SLP menu on the left hand menu
• Store pages does not appear in the left hand menu.
• I have deleted and created the pages multiple times….It seems to make them (they appear in the locations list) but if I click to edit, it tells me I don’t have permissions to do that, and if I try and view the page, it just goes to the root of the site.

Here are the versions of SLP and Power installed – I have not installed Experience of Premier yet

• SLP Version 2506.29.02
• SLP Power – Version 2506.30.01

 

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[Cici]

Hello Jim,

I see the Premier in your account.

The back end admin menu section of SLP has changed a bit since you first intimated and installed on your sites.  Pages is under OPTIONS /APP now.

I do see that it is preventing an edit of individual pages.  My guess is it has changed with the Word Press 6.4 updates since you and I are seeing a message WordPress error.     I know we were having an issue with categories that was fixed with the last power update that became broken with the 6.4 update.

Looking at permissions reports in the WordPress tickets it looks like that is or was a problem identified with 6.4 and someone responded a conflict with Polylang

Thank you for reporting this to us, I cannot dive further into it at the moment, our developer is on a long awaited holiday.

But I will definitely put this on the radar

To help us delve into this please provide versions of WP etc that you are using on the new site .  Go to the SLP plugin and open INFO/ right hand side Environment tab and take a screenshot

Also , I see pages are working on production . Are you using a different WP version in your production site?

 

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[jim.seward]

Hi Cici

Thanks for getting back in touch, please find attached.

Happy to provide more information on full architecture but would prefer to do it via email for obvious reasons, can I email it over?

Yes, the live version uses an older version of the plugins…

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[Cici]

send any info you wish to keep private to the contact us address

[jim.seward]

Is there any updates on this?

[Cici]

The developer just got back today and hasn’t had a chance to delve into this.

[Author]

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