Overlay preventing from accessing the plugin "Settings" tab

[mlam]

Hi,

We are adding a Store Locator Plus to our WP website and a weird overlay is preventing us from accessing the plugin settings under “Location” and “Settings” tabs in particular. “General” and “Info” tabs are working fine though.

Please find details below.

1) Site URL: http://1335749.dhapp.web.hosting-test.net.

2) Plugin Environment: http://scr.sitecraft.co/l1r3pcgznx.png.

3) Video of the issue recorded: http://scr.sitecraft.co/rkdfn0j2kz.mp4.

 

Thank you, this is urgent, so would appreciate the help!

 

Alex

[Cici]

I  cannot access either of those links.  Furthermore  they are non secure sites and I have security software that warns us about  vagrant non secure sites.

See getting started

This sounds like an issue with your WordPress environment or hosting company or configuration.  You can try the WordPress debugger to narrow down what is causing your issues.  See Troubleshooting for more suggestions

If you have screenshots you may  provide a screenshot. Do not provide any videos as we will NOT watch videos of an installation problem.  We also will NOT log into other  peoples sites.  . If you need help with  WordPress, please review the consult link on home page

 

 

 

[mlam]

<span style=”color: #5a5b5c; font-family: ‘Open Sans’, ‘Helvetica Neue’, Helvetica, Arial, sans-serif; font-size: 12px;”>I  cannot access either of those links.  Furthermore  they are non secure sites and I have security software that warns us about  vagrant non secure sites.</span>

Shame you aren’t able to open the URLs:-( Those are http, not https because they are our S3 bucket storage.

Anyway, I’ve tried to attach the screens to this message. Please kindly let me know if you are able to see them. Your further thoughts on this matter would be highly appreciated.

 

 

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[Cici]

Ok, I wasnt able to open the first link at first it was showing a 404 error, Now I am able to open the test site.

Your test site is not showing our base Store locator plus plugin. So most likely  there was and error when copying  over  the data tables and not all of the meta data tables were loaded or migrated.  You need to deactivate all  plugins. delete and reinstall SLP, turn on SLP before you activate experience add-on. Use the WP debugger tool, what you are showing as screen shot is not the debuggger log but a browser dev tool.

 

On that test site http://1335749.dhapp.web.hosting-test.net/findus/?location=766%20Chatter%20Rd,%20Mt%20Pleasant,%20SC%2029464,%20USA&radius=100

You still have the other WordPress store locator plugin active, not ours. When I use  the chrome browser dev tool and  inspect sources under WP plugins,, this is not us

http://1335749.dhapp.web.hosting-test.net/wp-content/plugins/wordpress-store-locator/public/js/wordpress-store-locator-custom.js?ver=1.7.8

[Author]

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