No Search Results Appearing

[Adam]

Hi,
I have been trying with no avail to get Google Maps to do it job.
I have created the API in the Google Console, copied it into SLP.
I have tested it by changing the “Centre Map At” setting, and this is working.
Our page is https://www.kelato.com.au/stockists/
When I test the search, I can see in the Google Console that there is an API request for the “Maps Javascript API”
The problem is that there are no results being returned when I search. SLP returns “Could not locate this address. Please try a different location.”
The locations in SLP all have Lat/Long coordinates.

This is what is in the Firefox console.
Google JavaScript API geocoder failed with status ERROR results undefined slp_core.min.js:1:574

Any advice on what to try would be much appreciated.

Environment:
Store Locator Plus®:5.0
Experience:5.0

Site URL:https://www.kelato.com.au
This Info Cached:1545198312
Network Active:No

WordPress Version:4.4.17
PHP Version:5.4.45
MySQL Version:5.6.42

PHP Limit:256M
WordPress General Limit:40M
WordPress Admin Limit:256M
PHP Peak RAM:64 MB
PHP Post Max Size:40M

• This topic was modified 6 years ago by Adam.

[Cici]

Did you also get the Google Geocoder key?  https://www.storelocatorplus.com/wordpress-store-locator-plus-google-api-key/

When I go to the first url and use Browser tools/inspect/console the following errors come back.  I have no idea what a Google tag manager is. Also,  You need to debug your site, I am guessing that using version 4.4 .17 of WordPress , perhaps you have some plugin or theme using outdated jquery  or breakingSLP.

Failed to load resource: the server responded with a status of 404 ()https://www.googletagmanager.com/gtm.js?id=GTM-N9D59MX

/wp-json/store-locator-https://www.googletagmanager.com/gtm.js?id=GTM-N9D59MXplus/v2/geocode/cc2a9cffbf54a5cae55c01ecbe2280e5/3000Australia:1 Failed to load resource: the server responded with a status of 500 ()

When I perform a search looking at the Network I also see this:

VM30:1 GET https://www.kelato.com.au/wp-json/store-locator-plus/v2/geocode/cc2a9cffbf54a5cae55c01ecbe2280e5/3001Australia 500

(anonymous) @ VM30:1

send @ jquery.js?ver=1.11.3:5

ajax @ jquery.js?ver=1.11.3:5

m.(anonymous function) @ jquery.js?ver=1.11.3:5

getJSON @ jquery.js?ver=1.11.3:5

geocode @ slp_core.min.js?ver=1545006973:1

doGeocode @ slp_core.min.js?ver=1545006973:1

searchLocations @ slp_core.min.js?ver=1545006973:1

onsubmit @ (index):351

[Cici]

Did you also get the Google Geocoder key?  https://www.storelocatorplus.com/wordpress-store-locator-plus-google-api-key/

When I go to the first url and use Browser tools/inspect/console the following errors come back.  I have no idea what a Google tag manager is. Also,  You need to debug your site, I am guessing that using version 4.4 .17 of WordPress , perhaps you have some plugin or theme using outdated jquery  or breakingSLP.

Failed to load resource: the server responded with a status of 404 ()https://www.googletagmanager.com/gtm.js?id=GTM-N9D59MX

/wp-json/store-locator-https://www.googletagmanager.com/gtm.js?id=GTM-N9D59MXplus/v2/geocode/cc2a9cffbf54a5cae55c01ecbe2280e5/3000Australia:1 Failed to load resource: the server responded with a status of 500 ()

When I perform a search looking at the Network I also see this:

VM30:1 GET https://www.kelato.com.au/wp-json/store-locator-plus/v2/geocode/cc2a9cffbf54a5cae55c01ecbe2280e5/3001Australia 500

(anonymous) @ VM30:1

send @ jquery.js?ver=1.11.3:5

ajax @ jquery.js?ver=1.11.3:5

m.(anonymous function) @ jquery.js?ver=1.11.3:5

getJSON @ jquery.js?ver=1.11.3:5

geocode @ slp_core.min.js?ver=1545006973:1

doGeocode @ slp_core.min.js?ver=1545006973:1

searchLocations @ slp_core.min.js?ver=1545006973:1

onsubmit @ (index):351

[Adam]

Hi,

Yes, I have already setup the key.

When I change where the map is centered, this responds as expected. If I check the box to show locations at startup, I also see an expected list of results at startup.

I have also added a new address and this was geocoded correctly.

As you mentioned, there is an error occurring when a search is submitted. How do I troubleshoot this to find out what is causing the error?

[stephan.schmatz]

I have got the same problem, but there must be a problem within SLP, because it works when I am logged in in WordPress and doesn’t work, when I am not logged in.

Here’s my environment, but I have this problem with a total of 5 websites, hosted on different providers.

 

Store Locator Plus®:5.0.1

Site URL:http://www.lambrettabikes.com

This Info Cached:1523607463

Network Active:No

 

WordPress Version:5.0.2

PHP Version:7.0.8-0ubuntu0.16.04.3

MySQL Version:5.7.24

 

PHP Limit:256M

WordPress General Limit:40M

WordPress Admin Limit:256M

PHP Peak RAM:8 MB

PHP Post Max Size:50M

[Cici]

The internet was squirrel-y yesterday .   My personal attempt to log into my Nest.com account failed.

Adam, you have a fatal error on that site and you also may have  internal server issues preventing a search. Either way your errors without doing a search shows:

https://www.googletagmanager.com/gtm.js?id=GTM-N9D59MX

you can troubleshoot by using any browser developer tools, look under  Network while performing a   search and see what returns. I see this ” Request URL: https://www.kelato.com.au/wp-json/store-locator-plus/v2/geocode/cc2a9cffbf54a5cae55c01ecbe2280e5/2000

Request Method: GET

Status Code: 500 

Remote Address: 101.0.113.246:443

Referrer Policy: no-referrer-when-downgrade

 

If you look at the status code, 500 is a server error, is your hosting company blocking> The HyperText Transfer Protocol (HTTP) 500 Internal Server Error server error response code indicates that the server encountered an unexpected condition that prevented it from fulfilling the request.

This error response is a generic “catch-all” response. Sometimes, server administrators log error responses like the 500 status code with more details about the request to prevent the error from happening again in the future.

 

Stephen, you have a totally different issue, your site is not secure and you are getting error messages” Failed to load resource: the server responded with a status of 404 (Not Found)”  You need to start a new post and be specific abpout your issues.

 

[Adam]

Google Tag Manager has nothing to do with the SLP issue.
Google Tag Manager is used for marketing tracking and analytics.
I disabled Tag Manager and the issue with SLP is still occurring.

The error is happening on the line specific to SLP:
https://www.kelato.com.au/wp-json/store-locator-plus/v2/geocode/cc2a9cffbf54a5cae55c01ecbe2280e5/2000

Am I right in guessing that when a user submits a search, SLP uses Google Maps (through the API) to find the searched location, then returns this location and the cluster of stores closest to this location?

Looking in my Google account, the API requests are coming through to Google and there are no reported errors there.

When looking in the Firefox Console, I get this error:
<span class=”message-body-wrapper”>SyntaxError: JSON.parse: unexpected end of data at line 1 column 1 of the JSON data
</span>There is no JSON data being returned by SLP.

This is the next line after the 500 error:
Google JavaScript API geocoder failed with status ERROR results undefined   slp_core.min.js?ver=1545006973:1

So the request is being sent to Google just fine, Google is reporting no errors, but the results are not coming back into SLP correctly.

Please provide some solutions for how to get the JSON data to return correctly.

 

[Cici]

Adam, In your case It is your server configuration …As mentioned before.   SLP is working. SLP from loading.

And as far as Google tag manager, yes we know that, but any JSON errors or other errors can stop . The PHP JavaScript page header is a critical part of a working Store Locator Plus installation. Since it loads very late in the page creation process it is susceptible to failures from almost anything else you may be loading on the page or your WordPress site

Look at the screenshot and the error that is showing google tags built into your index.

Also, do you have referrers? Do you have just a browser key. Please read how to restrict your key. Currently it is not being blocked  or restricted because I can clearly see it. I am guessing you have it in wrong spot or set up incorrectly for that customer

https://www.storelocatorplus.com/protecting-your-google-api-keys/

or if you do not restrict just add  browser key

https://www.storelocatorplus.com/wordpress-store-locator-plus-google-api-key/

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[Lance Cleveland]

You have extra security on your server blocking the REST API requests.

http://www.lambrettabikes.com/wp-json/store-locator-plus/v2/geocode/793fa2a7559e261548089e66b4bb03f3/de/98553

{"code":"rest_cannot_access","message":"DRA: Only authenticated users can access the REST API.","data":{"status":401}}

That is a WordPress issue — usually a proxy server or plugin blocking access.

[Author]

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